HD Locals: Springfield-Holyoke, MA

Discussion in 'HD Locals' started by Doug Brott, Oct 1, 2008.

  1. whereami

    whereami AllStar

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    Mar 13, 2008
    I just got the automated call from D* saying a recent technical issue was resolved in your area, and asked if I still wanted to keep my app't. I am for now, until I can check out all the others later.
     
  2. Jan 7, 2009 #122 of 177
    whereami

    whereami AllStar

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    Mar 13, 2008
    Tech is coming out tomorrow. Hopefully that'll give them the "proof" they need, though the way things have been going, who knows. I'm still seeing the choppiness issues, this time it was more on ABC, but we watch ABC more than NBC anyway. Odd how a quick pause/play will somewhat take care of it, but the audio sync was still off.

    Fox is still not in HD. CBS still out of Hartford, which is okay if they at least give us the HD.

    The crappy thing is still my FOXE waiver. If they revoke my FOX waiver, that'll really suck, as most of what we watch is FOX. They're revoking because they say FOX is locally available in HD, which it obviously isn't. Again, hopefully when the tech comes out to verify, and report it, I can use that as ammo. The only thing, during the day there isn't much HD programming on, so I have to record something on FOX tonight that's supposed to be HD and show that to him.

    I've also had to unplug my box twice within the last two weeks. It wouldn't even turn off. It would freeze on pause. Yippie...
     
  3. Jan 7, 2009 #123 of 177
    sssnnnlll

    sssnnnlll Cool Member

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    Dec 18, 2008
    Good luck with the visit! One thing you might want to do before the tech comes out is turn the native option on in setup. When either of our Fox channels is entered, it will be apparent they are only available in SD because it will revert to 480. The other HD channels, such as 22 and 3 will be at 720p or 1080i even when they aren't broadcasting HD content.

    By the way, I have also noticed the recurrance of the Channel 40 choppiness, so it's not just you.
     
  4. Jan 7, 2009 #124 of 177
    whereami

    whereami AllStar

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    Mar 13, 2008
    I'll do that. Thanks.
     
  5. Jan 8, 2009 #125 of 177
    facscc

    facscc New Member

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    Jan 8, 2009
    I asked the following in an email to DTV:

    According to your website I am supposed to get FOX in HD on Channel 6. This was supposed to be the case when I signed up for DTV. As of today I do not get FOX in HD.

    Can someone there please tell me when this will happen?

    Thanks,

    Frank.


    Here is the reply I got:

    Subject
    ---------------------------------------------------------------
    FOX in HD


    Discussion Thread
    ---------------------------------------------------------------
    Response (Jenelyn QU. - 100166663) - 01/07/2009 04:15 PM
    Dear Mr. Cowdrey,

    Thanks for writing. I'm sorry to hear that you have not been getting your local FOX in HD.

    We've found simply resetting the receiver fixes the problem, you can try this every time there seems to be a problem. On your DIRECTV receivers there is a reset button inside of the access card door. You can simply press it to reset your receiver.

    If resetting the receiver doesn't fix the problem, you may find some additional help at directv.com/troubleshooting. Also, you may find some helpful information at the DIRECTV Technical Help forums. Just visit ttp://forums.directv.com/pe/index.jsp to find answers to your questions.

    Otherwise, since you have the DIRECTV PROTECTION PLAN the best way for you to get help as soon as possible is to call 1-888-667-7463 and choose the option to speak to a technical assistant. One of our friendly and knowledgeable Customer Service Representatives will be happy to assist you.

    Sincerely,

    Jenelyn Q.
    Employee ID 100166663
    DIRECTV Customer Service


    Do these people have any idea at all ? I didn't say I was having trouble receiving the station. But that they advertise that FOX 6 in an HD channel for me. I don't get it !
     
  6. Jan 8, 2009 #126 of 177
    whereami

    whereami AllStar

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    Mar 13, 2008
    That is the biggest crock of crap I've ever heard of. This is totally unsatisfactory to say the least. Call them back, ask to speak to their managers managers manager.

    The tech just came out. He said that the Western Mass office is certainly aware of every single one of these issues, every channel. They are making numerous trips to customers houses every month who are reporting these issues.

    How could there be such a disconnect between local/regional offices and the main office? Why do these folks not see the issue when the regional offices do?

    I'm going to put a post out on the main page, trying to sum up these issues. Maybe someone out there can help.

    For the rest of you, let the tech's come out and "verify" your issue. Just make sure that either they call the Western Mass office and confirm it, or you need to call them and confirm it. That way it's "officially" noted in your account. The tech said once they note it in your account, when you call the worthless support folks at the main number, they should be able to see those notes.

    I plan on calling the mgr at the Western Mass office (Halstead Communications), who is out this week, but has a backup. I want to see what they're doing in terms of this whole ordeal. I personally don't want to see my HD waiver for FOX revoked because D* system shows it's HD when it's not. I still can't believe that our office is aware, yet these other folks aren't.

    D* is wasting a ton of money making all these service trips. It would seem someone would get off their a55 and start doing their jobs and get the issues resolved.
     
  7. Jan 8, 2009 #127 of 177
    whereami

    whereami AllStar

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    Mar 13, 2008
  8. Jan 9, 2009 #128 of 177
    whereami

    whereami AllStar

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    Mar 13, 2008
    Copy from the other thread:

    In speaking with our regional office, they are constantly getting these calls. They have left several voice mails and emails for their "FOM" (not sure what that is, but I guess it's their actual rep at Directv), and haven't been getting much response/help from him.

    Irt to the video choppiness, the "FOM" said to note the time of day when it's happening. Being that most of us have jobs, I can't say for the daytime much, but I can pretty much say anytime at night. The times when I can watch during the day or over a weekend, it does occur during the day as well. That being said -ANYTIME would be the answer. I'm assuming the same for the rest of you as well?

    Western Mass does NOT get FOX6 in HD, period. Once our local office makes the notes in the appropriate system, I plan on calling the main Directv # and tell them not to revoke my waiver for FOXE HD.

    The saga continues...
     
  9. svtc

    svtc Cool Member

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    Oct 7, 2008
    I sent an email to Ellen Filipiak as someone had suggested in the other thread. I sent it friday and haven't had a response yet.
     
  10. whereami

    whereami AllStar

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    Mar 13, 2008
    And I had just sent mine this morning.
     
  11. shovelhd

    shovelhd AllStar

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    Dec 11, 2006
    Email sent.
     
  12. svtc

    svtc Cool Member

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    Oct 7, 2008
    UPDATE:

    I just received a phone call in response to my email. Of course, classic response that they show that FOX 6 is in HD. I explained that it clearly isn't HD, and infact it is unwatchable due to dropping frames, etc. I also explained that there are others who are seeing the same thing, and that it appears they aren't getting HD feed from 6. She said this was the first she has heard of it (of course) and that she would forward this onto the engineering group and promised me a call back tomorrow.

    we shall see....
     
  13. svtc

    svtc Cool Member

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    Oct 7, 2008
    I just got the follow up call. She talked to the tech people, and was informed that it indeed is a problem at FOX 6, and that their agreement is that FOX 6 is supposed to feed them HD, and this is why Directv has thought it was HD. I asked why they couldn't feed us channel 61 in HD since we already were getting 61 in SD, and she said they couldnt because of legal/FCC stuff- but she didn't give me the details. She seemed to think that FOX 6 would have to get things working by the Feb 17 switch to digital, and basically told me they were now monitoring the situation but it is up to FOX 6 to come through with HD feed.

    Anyone have a contact at FOX 6 to get some input from them?
     
  14. fingerstyle

    fingerstyle Mentor

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    Jan 22, 2008
  15. whereami

    whereami AllStar

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    Mar 13, 2008
    Thanks for posting. Though we've been through such a runaround, it was at least encouraging (and given our past - suprising to say the least), that she called you.

    The thing I don't like though, is that they're just "monitoring the situation." Aren't they supposed to be taking care of the situation, ie., staying on FOX6's case then, to get it resolved? Our service is through Directv, so whatever issue THEY are having with FOX, should be for THEM to work out. Directv is where we get our service, so I am still expecting Directv to do their job and get us the HD we're supposed to be getting. We shouldn't have to do their work.

    Though I just sent an email to the one fingerstyle provided.

    One other thing, I did leave a message for the FOX6 engineer on Friday last week to get some info, and this is certainly not suprising, but no call back. They are a sister-station with ABC, you can call - (413) 733-4040.
     
  16. svtc

    svtc Cool Member

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    Oct 7, 2008
    I was going to press it a little more, but she indicated that FOX 6 was supposed to have it straightened out because of the switch to digital next month, so it appeared to have a resolution date in site. I do have her number, though, so when the switch to digital goes down and it still isnt fixed I will be calling her. I mean I have lived without it for so long I am willing to take her word that the resolution is in site.
     
  17. whereami

    whereami AllStar

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    Mar 13, 2008
    I'm from Belchertown, and I got the FOXEHD waiver the same day I requested it, which was certainly odd being that it usually takes much longer to even get a reply, if any. I guess you had no waiver, so perhaps I shouldn't complain that much. Though once you have something, it sucks to lose it, so nevermind, I'll keep complaining.

    Have you or anyone else experienced the choppy video issues for ABC or NBC lately? I don't recall that I have.
     
  18. whereami

    whereami AllStar

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    Mar 13, 2008
    So check this reply out, from the station manager at FOX6:

    Directv is using our standard definition signal and placing it on their HD platform, which results in very poor quality. This has been an ongoing issue with Directv. I would suggest, of possible, switching to Comcast or Charter.

    SVTC, can you perhaps give Ellen a call back? Looks like the I blame you, you blame me game.
     
  19. svtc

    svtc Cool Member

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    Oct 7, 2008
    I dont have the phone number with me at work, but I do have another email address she gave me. Here's the email I sent:

    "In regards to the discussion we had about the FOX HD issue, and email was sent to the FOX 6 station manager, the reply doesn't seem to coincide with what you told me. It seems like there may be a disconnect between channel 6 and Directv. Here is the response from the station manager:

    "Directv is using our standard definition signal and placing it on their HD platform, which results in very poor quality. This has been an ongoing issue with Directv. I would suggest, of possible, switching to Comcast or Charter. "

    If this is going to continue to be an issue, what can be done about it? It doesn't look good for Directv customers to be told to switch to cable from the channels. It makes it look as though Directv isn't willing to solve an issue that is affecting thousands of customers. As of right now, we are currently getting FOX 61 in SD as well as FOX 6 (which is unwatchable due to choppiness and dropping frames), can it be switched so FOX 61 is in HD and FOX 6 is in SD? I understand there are FCC regulations regarding this, but I don't see how those apply here since we are currently getting both channels anyway, it just gives us one in HD and one in SD, instead of both in SD.

    Please call me if you like to discuss in greater detail, and I look forward to your response."
     
  20. whereami

    whereami AllStar

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    Mar 13, 2008
    Cool. Lets see what she says. Thanks. If I get the call, I'll relay the same info.

    I would still suggest the rest of you to continue pressuring Directv as well. The more we do, hopefully they'll do more than just monitor the situation, as it certainly sounds like a disconnect b/n them.
     

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