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HD Ready Receiver Upgrade Process

Discussion in 'DIRECTV General Discussion' started by jzoomer, Aug 23, 2007.

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  1. jzoomer

    jzoomer Legend

    Sep 21, 2006
    With the HD ready check, it seems like there will be lots of calls to Directv as a result. Things could be hectic if my experience is a clue. Here is my call log for your enjoyment:

    8:54 Call Customer service number and navigate voice mail menus. Placed on hold
    8:59 Talked to CSR to explain HD upgrade needed (HD TIVO => HR2x). Told it was not a problem. I should be able to get the upgrade for S&H (19.99)
    9:01 Transferred to customer installation (CI) and put on hold
    9:02 Talk to CI who gathered information
    9:06 First offer of $299 plus S&H made and rejected. The CI searches for new offer
    9:09 CI comes up with $199 plus S&H offer which I reject.
    9:11 Transferred to CR (customer retention) and placed on hold
    9:12 Talked to CR where problem is explained again. Shops for new offer.
    9:15 New offer of free plus S&H ($19.95) made I accept.
    9:17 Schedule install date
    9:18 End of call

    My experience was good but it took a lot of time. I guess it would be shorter if I paid more money. Things could get bad at the call center if everyone calls them.
  2. jelliott

    jelliott Cool Member

    Apr 19, 2007
    Took me 4 hours to get my HR20 for free, you did it quick. :lol:
  3. boba

    boba Hall Of Fame

    May 23, 2003
    24 minutes to make $299 and he is complaining it took too long. Glad I'm not paying him.
  4. wilmot3

    wilmot3 Legend

    Jul 24, 2007
    I can give u a good one......I have had my hr20 for 2 weeks (got it for 19.95 s/h after a 30 min phone call) installed 2 weeks ago. Now I have HD for over a year, I have the "side car" I told them my fine tuning bolt was broke and that I have been useing it like that and with the new sat going up and will soon be active that I would like the dish fixed and tuned. The tech came and installed the HR20 and wasn't going to even put a meter on the dish. when I told him about the bolt he said "well your slaming the 101 and the 119 doesn't get any better than that.":icon_stup I called them today AGAIN!!!! sending a tech out tomarrow to "fix" it........we'll see!!!!:rant: Sorry just had to vent a little
  5. jzoomer

    jzoomer Legend

    Sep 21, 2006
    My point is that Directv has set in motion an upgrade path that involved 4 different people (including myself) for a period of time. Others have indicated longer periods of time. Since everyone who has HD now would like to get the new channels, I wonder if the system could get overloaded.

    My wife often tells me that she saved me money after she buys something on sale, but my check balance always seems lower. I still lost $20 (S&H), cost of my time, and 2 more years of sending thems lots of money each month.
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