HD Receiver Installation FAQ

Discussion in 'DIRECTV Installation/MDU Discussion' started by Milominderbinder2, Oct 19, 2006.

  1. Aug 2, 2007 #101 of 135
    Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
    amcdan,

    I have had very few problems with my HR20. Since I have had it they have added 24 features.

    - Craig
     
  2. Aug 2, 2007 #102 of 135
    M3 Pete

    M3 Pete AllStar

    117
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    Jul 24, 2007
    I have RG6 cables that have been installed within the last three years. They were a major PITA to install since they had to be fished through the interior walls of my multistory townhouse (condo). During one of my previous installs, they refused to do the wire fishing without being paid extra, they said with a typical install they will penetrate an exterior wall and that's about it, fishing wire down through two stories of walls and under the house into the living room was beyond the scope of a typical install.

    Anyway, I'm assuming that with the age of these cables they will be OK for my upcoming HR20 install.
     
  3. Aug 6, 2007 #103 of 135
    amcdan

    amcdan New Member

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    Jul 13, 2007
    Oh how I wish I could say the same. And it's weird because I had an old Tivo receiver and a standard box with D* at a prior house and never had a single problem with either one.

    Unfortunately, I'm still waiting on high def. The replacement they sent me for the original HR20 that did not work is in even worse shape. It won't even get through the set up. So I went through the process of deactivating the original, activating the replacement and then deactivating the replacement and reactivating the original all while waiting on a second replacement. :nono:

    The replacement was a refurb, so maybe that's why it got sent back the first time. :nono2:

    And all of that seems to have screwed up my account because I've had to call 3-4 times in the last couple of days because I keep getting error messages that a reset won't fix.
     
  4. Aug 7, 2007 #104 of 135
    Goober

    Goober Cool Member

    29
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    Jun 24, 2007
    First, let me thank you all for what has been an amazing amount of help.

    Here's the latest install story from my end. Took about 2 weeks for the local installer to be able to set us up (Chesapeake, VA - think Norfolk metro for those unfamiliar). It was the first available date (last Tues), and according to my installer they're swamped. As many had suggested, I took an AM (8-12) install time. Good thing - more later. Our tech calls about 8:15 and says he is about 15 mins out. He shows up pretty much on the mark and immediately starts the walkaround survey (antenna placement, cable runs, line-of-sight, etc.). I had expected to have the mount put at the far end of our house due to a tree line, but using his inclinometer he found that my preferred location at the near end would actually be fine for "many, many years." I had done a rough estimate that placed the satellites just above the tops, but this was not the case; and we were well clear of the trees.

    I really didn't want any type of roof mount. Our house is brand new, and the thought of tapping holes in a brand new roof didn't much appeal to us. We walked across the street on at least 5 or 6 occasions to take measurements off a house that is still under construction that is the same model/floor plan as ours. We found a window header with plenty of available studs that we could use, and after many multi-measurements (the old measure twice, cut once school) he was starting the mounting process. As I have mentioned in another thread, he put all 6 lag bolts into the studs and attached both monopoles.

    Once he got the reflector and LNBs set, he used two separate meters to perform the alignment to ensure he got a true peak signal. Actually, I was pretty impressed with the amount of time he spent dialing in the settings. He wasn't in a slap-it-up-there hurry. He routed the lines down, tucked in next to our gutter downspout and zip-tied them in place. Once at the bottom, he tucked all the cabling up under the siding so that it wasn't visible until it needed to come out for mounting at the grounding block. He grounded everything to an existing ground line, and tapped one hole in the bottom portion of our siding (cleaner than our original construction entry for our phone/cable) and passed the lines in. A generous amount of RTV silicone sealed everything up again.

    Once inside the garage, he routed the lines exactly as I asked to our smartbox to join our distribution lines with barrel connections. He was familiar with the upcoming SWM, so he mounted everything to make easy work of mounting an SWM since I elected not to have an extra line dropped for our HR-20 in the living room. About this time, the Quality Control guy showed up. He'd not done any QC checks on this tech's jobs before, but after walking around the job outside he immediately complimented him on the clean, neat install. I told him I was extremely pleased so far, and he said he would note it on the QC form.

    About this time, the tech was testing the lines and found a fault on one. Our house was prewired for cable w/ RG-6 to all rooms, but one room that was getting a box apparently had a line with a staple through the shielding (or some issue that was causing a fault on the meter). Not only did the tech climb up in my attic, but the QC guy went with him to help. They spent probably a good 45 mins up there searching through blown insulation to find the line with the problem, cut and compression connected the line where it entered the attic and tested it again (that portion tested good). They then tested and found the portion that dropped down into the room's wall was the bad section, ran a new line and put all the pieces together again (all tested good after this).

    With all lines set, the tech went through the tortuous process of getting D* to authorize the boxes. He got disconnected...and again...and again... You get the idea. Anyway, finally all were up and running. As to the time spent peaking the signal earlier, virtually every transponder was 98, 99, or 100. Spot on.

    Did D* want to charge for the install - no. Did he ask for anything extra - no. Did I tip the guy - oh, you bet I did. I was the morning install. He left at almost 4:30 that afternoon. Far and away the best, most professional install of any service of any type we've every experienced. The tech - a retired Navy electronics technician. The company - Mastec. After all the bad stories I'd read about folks having issues with Mastec, I wasn't optimistic when I saw the D* van with Mastec below it. Not the case at all. It's like anywhere else - it depends on the person at the counter as to how well the service will be.

    Loving the D* life so far, and we have no plans to go back to CATV. Rock on, HundredNation.
     
  5. Stlrmike

    Stlrmike New Member

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    Aug 10, 2007
    First and foremost, thank you for a wonderful site with many, many good tips! I have had TIVO for many years and have been waiting in the shadows for most of the bugs to be worked out of the HD DVR's before taking the next step. I have decided to give it a shot and have scheduled an appt. for two weeks out to have the HR20-100 installed with new 5LNB dish. I have printed off several tips that have been graciously provided on this site and plan to utilize them - regardless of my non-tech savvy abilities.

    Is there anything new I should look for during the install or is what has been outlined in the install tips good enough? Thanks again for all of the good information provided by the users of this site!

    ~Mike
     
  6. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
    Mike,

    I think we are up to date.

    - Craig

    Here are the links:
     
  7. Stlrmike

    Stlrmike New Member

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    Aug 10, 2007
    Thanks Craig!
     
  8. iancaterina

    iancaterina New Member

    2
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    Sep 14, 2007

    First of all, great job on this, really cool. I placed my upgrade order yesterday and called CIS this morning to confirm the appointment. I did confirm it, all through the automated prompts, however I was not able to talk to a real person. So, I haven't been able to get information on the installation company and verify the other steps. Should I call the regular DirecTV # instead of the CIS #?

    Thanks,
    Ian
     
  9. lunchpirate

    lunchpirate New Member

    4
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    Sep 5, 2007
    Long time lurker, first time poster. I just joined directv and am having the hr 20 installed. I work with compurters for a living, so I am familiar with the netorking end of things. What I want to know is what should I verify in terms of the install before signing off on the work order. I have seen the installation tips and have that checklist. I just didn't know with the advent of the new satellite if it would need to be amended. Also, how can I direct the installer to make sure that I have the best chance of good signal on the D11 when it launches.
     
  10. TominOH

    TominOH Cool Member

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    Dec 7, 2006
    I'm receiving the Slimline dish on Tuesday. Is it possible to use the same mast where the 3lnb was installed? The mast is attached to the roof and I'd like to use the same one if possible.

    thx,
    Tom
     
  11. su_A_ve

    su_A_ve Legend

    148
    2
    Sep 26, 2007
    Thanks for the tips - The most useful for me was to call the morning to verify the install.

    When I got to the local dispatch office, they verified the installer assigned was on his honeymoon. So they passed me to an installer that was not certified for HD, but a supervisor will be with him.

    They did show up about 11am. I insisted on the dish being relocated to the back of the house. I also advised them on how to run the lines. They wanted to run lines thru the top of the roof and hook up to the old 3LNB dish and then down.

    Lines would have to come in via the basement and 4 holes would have had to be drilled on the stucko. Installer wanted to drill a big hole (yeah right). So I drilled the holes for him while they installed the dish.

    Then of course, I ran the lines inside, while they 'kinda wait' there. Eventually after running two of the four lines inside he decided to install the new multi switch.

    They left the lines and multi switch all hanging and did not hook the lines up via the existing ground blocks (the lines they ran did have ground connectors though).

    They were about to leave, when I said - you have to install the DVR. They tried to say I should have it already (all of this is the supervisor !!!). I referred him to the order, so he came back with an HR20. The unit was new (or seemed as it was still on it's protective bag) and box was already opened.

    I unhooked the lines from the old DVR, run the HDMI cable and plugged it in. Then, remote was "missing". So the other installer got one from the truck.

    Sup. did program the remote to turn power on the TV. That was it, and he asked for a 'soda'.

    Needless to say, that's all he got. Lazy bum...

    Oh, and the remote was a non-RF one... D* did shipped me a new one a day later though...

    Now, I have to go back to seal the holes (I put grommets but had to ask for them) tighten up the lines a bit, hook them via the ground block, and eventually bring down the old dish.
     
  12. Oct 1, 2007 #112 of 135
    Lee L

    Lee L Hall Of Fame

    3,136
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    Aug 15, 2002
    ANy chance someone can list all the test channels to be sure you are receiving everything since the new HD has started?
     
  13. Oct 2, 2007 #113 of 135
    Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
    They will give you a checklist to sign off. You can ask to see it when he first gets there so that you can have ttime to read it.

    - Craig
     
  14. Oct 2, 2007 #114 of 135
    Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
    They are both 2".

    - Craig
     
  15. Oct 2, 2007 #115 of 135
    Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
    You need to report them. tell all they did. Demand at least a $100 credit.

    I am so happy that you knew what they were supposed to do. Power to the people!

    - Craig
     
  16. Oct 2, 2007 #116 of 135
    Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
    They have been at various time:
    480
    481
    498
    499
    9300
    9301

    - Craig
     
  17. OldRick

    OldRick AllStar

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    Oct 8, 2007
    I had a new Slimline and a HR-20 installed Sat, and couldn't be more pleased.

    The installer showed up at 12:15 for a "morning" appointment, but spent three hours running new RG-6 and getting the dish aligned.

    Based on the Installation Tips document:

    - I requested and got a -100, for the better heat dissipation,

    - I pre-surveyed the wall attachment and realized that the Slimline mounting bracket is considerably larger than my 3-lnb mount, which was a problem due to the vinyl siding on my house. There was an inset thru the siding for the old dish, that just fit the old bracket.
    I took the Slimline bracket, spent 20 minutes cutting it down with a hacksaw and drilled new holes, then spray-painted it against rust before he mounted it in the same location.

    - I insisted that the installer use both of the outriggers, even though they both are on the same side of the dish - I figure that any type of triangulation of the mounts is going to add to strength and reduce dish motion in a gust of wind.

    As to migrating from long-term TiVo to DTV dvr, it's a real ho-hummer, IMHO. Both do the same things in mostly the same ways. Differences that are noticeable to me include:

    - The on-screen graphics on the DTV box are horrible - lousy use of color - the TiVo "look" is much nicer.

    - I do miss the dual-buffer feature of the TiVo a lot - it's the only way to make local news tolerable (jumping between two stations at the same time). However, the NewsMix channel isn't too bad as a trade-off.

    - I realized that people may like the TiVo because it "cares" what you think - I miss using the Thumbs-down button, even though it was useless - the DTV box doesn't care what you think about a show...

    - I always hated the peanut remote, as its shape would allow it to twist in your hand while using it. The DTV remote seems much better to me, and has a little more flexibility in integrating TV, stereo, and DVR in one control. Both remotes reverse the function of Chan Up/Down, depending on whether you are watching live TV or the Guide - I've always found this to be stupid design.

    So, I'm a happy camper - no issues so far, and a clean install. Now if those new HD channels would just start showing more new HD content...
     
  18. Scarpad

    Scarpad Legend

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    May 22, 2006
    I have a HD Upgrade happenning this saturday. I'll be getting either the H20 or 21. My LCD has both HDMI connections currently used for a HD-DVD player and an Apple TV. So I was going to see if I could hook the H20 up thru component. First is that possible, and second has anyone seen a huge picture difference between both inputs?
     
  19. jswilke

    jswilke New Member

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    Sep 26, 2007
    Slimline Dish installation question: My present 3LNB dish is mounted with chimney mount kit (two metal straps around brick chimney with corner mount for dish mast). Is a chimney mount available for the larger mast required for replacement Slimeline 5 LNB dish mount? Thanks
     
  20. sjr14221

    sjr14221 Cool Member

    18
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    Sep 12, 2007
    Help! I am trying to access the hr20 installation tips, but when I click any of the links it says document no longer available!

    I have an install on Saturday, and would like to have this pdf to refer to. TIA.
     

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