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HD Upgrade Details from E*

Discussion in 'DISH™ High Definition Discussion' started by James Long, Feb 13, 2006.

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  1. Apr 3, 2006 #221 of 315

    RockStrongo AllStar

    Jul 29, 2004
    Well, the CSR told me that my new charges included $25.xx for state/local taxes....Im assuming that they were from the $299.

    As for the package pricing, mine was supposed to go up about $5-10 only according to the CSR...ill see what my statement says.

    One thing that I am pissed about is the statements. The went ahead and added the new charges to my account and its due on 4/8, BUT my current statement doesnt show that!!

    IMO, they should not be able to make me pay for something until I see a statement. So, I think these new charges should not take effect until next bill. I dont like paying for something when I cannot see it in my statement.

    Trying to get a CSR to explain all this to me was ridiculously difficult.
  2. Apr 3, 2006 #222 of 315

    RockStrongo AllStar

    Jul 29, 2004
    Does the 622 come with an HDMI cable? Mine did not. I used my existing cable. I could have sworn that the 942 came with one.
  3. Apr 3, 2006 #223 of 315

    CABill Hall Of Fame

    Mar 20, 2005
    My 942 came with HDMI (had to connect two HDMI-DVI sections together). It also came with component cables, TOSLink, RCA composite, and even some coax for the supplied separator.
  4. Apr 3, 2006 #224 of 315

    RockStrongo AllStar

    Jul 29, 2004
    Yeah, mine did too, but I didnt see any HDMI, component or HDMI>DVI in the 622 box. Anyone else notice this?
  5. Apr 4, 2006 #225 of 315

    Rogueone Hall Of Fame

    Jan 29, 2004
    lots of people have complained about a lack of cables with the 622. it just doesn't make sense that dish has been including these on the older boxes but not now. almost makes me wonder if they figure those with a 942 already have the hdmi cable so no need to send another one :) doh
  6. Apr 4, 2006 #226 of 315

    ebaltz Hall Of Fame

    Nov 23, 2004
    The least they could do is give me the DVI to HDMI convertor, at least to those who ask for it.
  7. Apr 5, 2006 #227 of 315

    DCDeac New Member

    Aug 26, 2005
    Just signed up for the deal.

    I had the second-to-highest package with locals, voom, HBO, showtime, etc.

    I switched to platinum HD, now will get more channels and ALL the movie channels, and my bill is 20 cents more per month.

    I think if you were middle/lower tier, it's a little more expensive, but if you were at the $100 mark, it's actually a really good deal.
  8. Apr 5, 2006 #228 of 315

    SaltiDawg Active Member

    Aug 30, 2004
    I would assume if you are returning your 942 you will have that cable for your 622.
  9. Apr 6, 2006 #229 of 315

    RockStrongo AllStar

    Jul 29, 2004
    Im not returning it. They seemed to have assumed that too.

    Luckily, I had an extra one...but it still sucks.
  10. Apr 9, 2006 #230 of 315

    EasyRizer New Member

    Apr 1, 2006

    Mea Culpa. Mea Mega Culpa

    I just got off the phone with dish, and I'm sure glad I have this sites info to do battle with the CSRs. Before I thought my charges would be $131.95. for Silver plus HBO and locals. but after having a supervisor double check things, the pricing went down to $99.99 for the every thing pack minus the locals channells (I get them all OTA anyway). Had to ask for a supervisor because the Csr wanted to charge me an extra $5.00 a month for an old DVR reciever that I had never hooked up. Records showed it had been disconnected back in Jan 2004. So now instead of:
    Silver HD: 59.99
    HBO?CINEMAX: 20.00
    Locals: $5.00
    DVR fee:6.00
    Lease fee: 6.00

    I Pay only 99.99 total. All the extra fees just went away. At least untill I call Dish again. I'll probably get yet another pricing.:)
  11. mlsmith17

    mlsmith17 Cool Member

    Nov 27, 2002
    I upgraded recently from a 6000. I paid the full $299 of course and understand I am leasing the 622. Why did they send me an empty box to return my 6000? I was under the impression I was goin to keep the 6000 since I paid the full $299 to upgrade. I was not leasing the 6000. Any ideas?
  12. chadh

    chadh Cool Member

    Mar 9, 2006

    I think its just an automatic thing that an empty box gets sent out. I'm upgrading from a 6000 and got an empty box also. Just think of it as a nice box to use if you decide to sell your 6000 on eBay.

  13. jimb

    jimb AllStar

    Feb 12, 2006
    I did the upgrade with my 6000, no box was sent to me.:confused:
  14. MichaelJ

    MichaelJ New Member

    Apr 19, 2006
    There seems to be some confusion on the lease fees. I called to upgrade from my 921 to a 622 and was told the following monthly costs would apply:

    HD Bronze $49.99
    Locals $5.00
    DVR Fee $5.98
    LEASE FEE $6.00

    I was also told the lease fees apply to a new or existing customer.
    I also called as a new customer and was told the lease fees do not apply! Which is it?

  15. RockStrongo

    RockStrongo AllStar

    Jul 29, 2004
    Im curious too...Im an existing customer....I was told by a rep before I upgraded that I wouldnt be charged the $6 lease fee if I subscribed to a metal package.

    Now, they are charging me. I called and the rep told me that I was misinformed and there is nothing she can do about it.

    Was this specifically stated in the Charlie Chat??
  16. EasyRizer

    EasyRizer New Member

    Apr 1, 2006
    I just got off the phone with a CSR who basically told me the same thing. I have the platinum "everything" pack. and on the way to choosing that program was given 3 different pricing itemizations. The reason I chose the platinum, was I was told my fees would be 99.99 or 104.99 with locals. Now I'm told after adding the locals that my fees are 109.99. I asked where on the web site all the fees were listed, and she pointed me to the private residential agreement link at the bottom of every page. That link mentioned DVR fees and Lease fees, as well as second receiver fees. When I asked her where it states what fees are waved for the platinmum HD pack, she couldn't point out anywhere it was written down, stating that the "waved fees" were arbitrary on the part of dish, and subject to changing at any time. You know they could still put that information in somewhere (what fees are waved) with a disclaimer attatched, but it seems they have more invested in keeping us in the dark. Besides every time you call a live CSR to change your programing, its yet another $5.00 fee.
  17. kmcnamara

    kmcnamara Icon

    Jan 30, 2004
    The 1st post in this thread needs to be updated to indicate that the first leased receiver still incurs the $6 lease fee for an existing customer. It still reads that the lease fee is included in programming (which we now know isn't the case).
  18. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    Apr 17, 2003
    The initial post reflects what E* told us. We are still trying to track down the difference between what we were told and what so many have seen on their bills.
  19. jaydude

    jaydude New Member

    Mar 18, 2006
    I originally ordered a 924 which was installed on 3/2/06. after installing, HD was not available on it. after my installer argued with DISH for about a 1/2 an hour I was informed that the 924 was no longer being used for HD. So for 53.00 i had a 924 for one night which was swapped out for a 411 and 311 the next day, for another 80 bucks. No choice if I wanted HD. Now, since I don't have the 924/dvr comb I am not elligible for upgrade deal. So i get to pay another 299 to get what I should have had to begin with (HD/DVR) with a dish 1000 added versus 500 that was installed.
    bit of a drag.

  20. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    Jan 7, 2005
    Kittrell, NC
    Where did you buy your 942 from? I'm guessing not from Dish if you just bought it recently.
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