HDD failed effor 311

In my experience, it's very likely to come back, but every now and then it won't come back. My recommendation is to get an EHD to store recordings that you want to keep just in case the internal HDD does crash for good.

If it's still acting up, feel free to PM me and I can get you details on having a replacement sent out

 

I have the same issue and message, but several hard reboots have failed to yield the same results for me. I plan on calling customer service today. I had a HD fail on a 5 series in the past.

 

satlover25,

From what I read, you are still getting the 311 error message and the hard reset has not resolved the issue for you? If that message will not go away, the receiver does need to be replaced. You can call 1-800-333-3474 and speak with Tech Support or we can handle getting a replacement receiver sent to you (DIRT Team). You can PM your account information to us if you'd like. Thanks.

 

Thank you Ray. I did indeed speak with Tech Support (per the norm, they were very helpful...15+ years and running for me) the other day and a replacement box was shipped.

 

as a tech for 8 yrs, i can tell you i have never seen a rec.recover fully from a 311 error message.Anyone who gets this message,just might as well kiss it goodbye.

 

It's happened to me before (I'm on my 3rd 622 after 10 921's and 1 942). The last time it did recover, however if I tried watching a certain program off the DVR it froze again. Evidently the bad sectors were in one recording. Avoiding the bad recording meant having a working DVR. I probably could have gone on for some time by just avoiding the bad recording but I made the mistake of trying to delete the bad recording. I should have left it there. Getting 622#3 solved the problem. I'm now recording fewer programs (due in part to the cancellation of a daily program I was recording). I hope #3 will last longer (all my 622's have outlasted my 921's).

 

You should try run DST-2 (there is a sequence of remote control codes - someone posted here already) to be sure the drive will not die soon.

 

quote Grampa67 "Is the recording wrong episodes due to the hard drive?"

that is most likely either
1) a guide listing problem (ie episodes listed without episode number are default recorded as new)
or
2) you need to delete your all your timers and re-enter them.

 

Did you try DST-2 ?

And yes, your schedules is a file on the drive.

 

You are sitting on 'quick sand' - the drive can die tomorrow and all your records will gone in a minute. If you care about them - get EHD and move those out.
Then run DST-2 and make right[informed] decision: replace the DVR or continue use it.