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Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Jeff McClellan, Jun 20, 2006.
Toshiba 50HP66 Plasma.. HDMI is not working at all
I just ordered a replacement for my v.C 622. HDMI is not working with a Vizio P50HDTV10A plasma.
I've had this 622 for about 8 months with minor issues aside from the non-functioning HDMI (occasional spontaneous reboots and glitchy OTA recording) but, until I was ready to make changes in my set-up that necessitated using HDMI, was content to live with it.
I hope the new 622 is stable with a functioning HDMI port. Does anyone know what version/revision the 622 is up to, F? G?
Absolutely correct. The settings in the store are totally different from a home environment. Yes, I have a test disk to do my trimming with. Makes life that much easier. Yes, on my set there's adjustments for everything. I haven't had the time yet to take the 622 apart and see if it's a bad solder joint, but I got to believe it is after working for so long. I hope to get to it this coming week. I'll let you know how I make out.
Oh, and after some tweaks the component RGB is looking a lot better.
ok i have used my 622 and samsung 46" for months, my son and i played PS3 all day today and when the wife got home we tried to kick the TV on, no signal, i did all the normal resets, my 2ndary tv was working fine. so i put on the component cables...nothing, i use an HDMI to DVI from the 622 to the samsung and audio cables. I also had no audio with the component or HDMI to DVI.
I can't be messing around with this with only one week before the big game. my wife is about done , we started with the 921 years ago, RMA-ed 4, then went to the 942, RMA-ed 2 of those, now the 622 had not an issue one for months and now bam...come on dish we pay a premium for the best HD available get it fixed...what do i do now?
If you are not getting anything through component and you have rebooted, then you did not run into an HDMI issues. You should still be able to get something using component. Remember audio does not go through component so if you were getting audio through your HDMI which since you have DVI you could not be then you should be getting this through optical.
Ok... If you have optical make sure your A/V receiver is set up so that the optical is set for the right input. These things can be tricky for sure so before you declare no audio check the RCA audio and also make sure you don't have a wrong setting on the receiver. (It is very easy to do and I have done it myself more than once).
Now if you have lost your HDMI video.. Most likely you connector has gone out. I would get in contact with Dish tomorrow and push to have one sent out. Going to have to do a swap out if you really want the HDMI. If you are cool with component then I would hold off until after the bowl to minimize head aches.
i had my tv hooked up with the HDMI out of the back of the 622, and the cable then converts to a dvi into my TV. I used rca cables for audio to my TV. So the hdmi to dvi and the rca cables got the video and audio to my tv.
When i lost the video & audio to my tv i unhooked the hdmi and hooked the compont cables up and rebooted by holding down mode for 6 secs. Do i need to do anything else to get the 622 to push video out via the component in-place of the hdmi.
I thought i read somewhere that you could run two HD tv by using the HDMI & component cable at the same time....just had to watch the same show so i did not thnk i need to make any changes to 622 settings.
Yes, that is correct. All of the outputs of the 622 are active at the same time unlike the 921.
I just had my HDMI quit last night after months of no problems at all. Dish's answer? 'Wait for the new software fix'! Typical answer resulting in the usual no fix until you hound them.
I'll be emailing CEO and see if that produces any results.
Egg on my face update...
WOW! I emailed CEO and just got a call back with the word that I'll be getting a replacement. It was in my voicemail while I was talking to a CSR about downgrading the subscription until the unit was replaced. Adding to that, the CSR also said she was sending a new unit and a credit.
Now THAT is customer service. I don't know what has changed at Dish, but I like it. My previous experiences had been positive but not to that level.
Both HDMI and component are hot. If you are not getting component out, make sure you are cable correctly and the cable is in working order. If component does not provide results you might have more than a dead HDMI port.
I would then immediately contact Dish and push for a replacement ASAP so you have it for the big game.
This sounds almost exactly like the problem Directv had with the first HD tivo unit. The connector on the circuit board was a surface mount type and didn't hold up well or work even when new sometimes. It was also hard to repair that one without really being good a surface mount soldering. It took them quite awhile before finally changing the design. Of course on that model the HDMI card was removeable but the connector on it was surface type. Any SMD is subject to broke solder joints, but they are a lot better at it now than in the past.
I just happen to read this since I've been slightly considering if changing to Dish was worth the trouble. But I know all about that HDMI problem with the HR10-250.
I've been using my 622 with a Vizio GV42L for about a month.
I've noticed that maybe once a week (it's a random thing, so it doesn't always happen) I'll be switching inputs on my screen and going back to the 622's input I'll get a bit of a flickering in the image along with tiny black flickering dots.
The resolution seems to be to turn the 622 off and on again.
I tried changing inputs and going back to the 622's to see if it was a TV issue, but it seems to be more with the 622 and the Vizio syncing the data stream.
Please share the CEO's email address with us.
The JVC HD52G786 only has one HDMI input, so I'm currently using it for upconverting DVD and connecting the VIP 622 over component, but from the moment I got the DVR it has had HDMI issues. The picture comes through just fine except that roughly every second the screen blanks but then continues operating normally.
I'm looking into getting an HDMI switch soon, to open up component inputs for gaming, so this will likely become an issue and prompt me to contach Dish about the problem.
fatcatfan - When I first hooked up my 622's HDMI I had similar cyclic weirdness with the picture. Component worked OK. After jiggling the connectors and swapping end-for-end with no luck, I exchanged the HDMI cable with another brand and the problem disappeared. No HDMI problems since. YMMV.
What is the deal with Dish giving a support answer oh "hook it into the components' to the HDMI failure. I paid for the HDMI and I doin't see the so called 'software' update fixing my 622 or my 211. Both are still not working... and I have 2 months left on my warranty.
What is everyone else doing when they give you this answer?
Two things that have worked:
1. Email email@example.com with the problem
2. Call Dish and tell them you want to downgrade your subscription to the lowest level until they get that 'software fix' out there for HDMI.
Either or both should get you a replacement.
Trouble is the replacement 622's HDMI will also likely fail after a while, so in exchange for not having to switch to component, you have to go without your 622 for a week every few months, lose all your recorded programs every few months, and redo all your timers every few months.
On the upside, if everyone does this, maybe they'll get more serious about fixing the problem.
yea, i've been given that line of b/s twice now. but both times it had nothing
to do with the issue which is the real irksome thing - they are just reading
their cheat sheet which says "if user has any problem and user uses HDMI
then tell them to stop"
my first issue was the 622 had just gone belly up (still
worked but only sometimes - don't even recall the details anymore - spontaneous reboots and such.
2nd time it was the LNB needed replacing (was 2nd time LNB bit it), tech also replaced
all of the diplexers and other cables which also i think improved my signal [and
cables weren't that old] - i no longer had dish advantage and they sent me a
bill for $30 which i found reasonable - but had to have guy come back because
all of my local channels were no longer coming in and i though he'ld disconnected
my OTA antenna but ends up he did a factory reset on the 622 and then told
me he didn't know how to get them working again - ugh.)
Rumor is there is a new version that actually fixes it.