HDMI issues and brand of TV

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Jeff McClellan, Jun 20, 2006.

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  1. SJ HART

    SJ HART Legend

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    Feb 11, 2003
    Same thing happen with me. Finally, even disconnecting the cable and reconnecting would not help as the HDMI output died.... SJ
     
  2. busyboy

    busyboy New Member

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    Oct 20, 2006
    Have both Vizio 50 plasma P50 HDTV and 46 LCD GV46L. Until a month ago had the HDMI video loss only 1 or 2 twice in 4 months. Since September have it very frequently. If you change from component input back to HDMI you clear the software issue.

    Dish CS told me they are only installing with component until the issue is resolved.
     
  3. Mustang Dave

    Mustang Dave Legend

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    Oct 13, 2006
    Received my replacement 622 on Thursday after a phone call three days earlier to CS. I was told the HDMI failure was "a software issue and we are replacing the receivers." I was tempted to argue the logic behind replacing hardware for a software issue but I figured that would probably be a fruitless discussion. I have a Panasonic TH-50PX60U.
     
  4. stixx

    stixx Cool Member

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    Sep 28, 2006
    Ive had the 622 for about a month now and the HDMI died today. I have mine connected to a Samsung HL-S7178W.
     
  5. David_Levin

    David_Levin Icon/Supporter DBSTalk Gold Club

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    Apr 22, 2002
    Thanks for that message.

    Let's us know that the latest models still haven't been corrected.
     
  6. stixx

    stixx Cool Member

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    Sep 28, 2006
    So I called Dish to tell them that my HDMI port died. As expected, his comment was that it is related to a known "software issue". the funny part is that he refused to replace my 622 since its a software and not a hardware issue supposedly.

    anyone experience this same level of "customer service"?
     
  7. SJ HART

    SJ HART Legend

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    Feb 11, 2003
    They are wrong. Call again.
     
  8. jcrobso

    jcrobso AllStar

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    Mar 30, 2005
    I just got my 622. I have Phillips 26" CRT 1080i set, the DHMI worked for about one hour. I'm now using component. John
     
  9. Nov 9, 2006 #169 of 237
    retexan599

    retexan599 AllStar

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    Aug 1, 2006
    November 4, 2006
    On approximately this date the HDMI signal from my ViP622 stopped working; no picture, no sound. HDMI does not respond to wiggling the connectors, unplug/re-plug, power off/on, etc. Signal from ViP622 to TV via component connectors works but HDMI does not. The HDMI had been working fine for the 15 weeks since installation in July 2006. The ViP622 is a Version D. HDTV is a Philips PF9631D. I have a service call in to DISH. Appreciative of all the good posts on this topic here.
     
  10. Dec 1, 2006 #170 of 237
    Andy64

    Andy64 Cool Member

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    May 4, 2006
    My 7 or 8 month old 622 HDMI output doesn't work with anything I can find. No pix, no sound, nada. I didn't try it until about a month ago. So far I've connected it to:

    Sony 40XBR800 HD CRT TV
    Panasonic TC-26LX600 LCD TV
    InFocus SP777 front Projector
    DVDO VP30 video processor.

    Using the same cable, I've connected an OPPO 970 DVD player to each of those and it works with all of them.

    Dish CSR gave the familiar "its an known software problem, they are working on it ......." response. Her manager was supposed to call me when they said the only way they would replace it was if I agreed that, if the new one didn't work either, they would not send another.

    Her manager was supposed to call me - hasn't (nearly 24hours later).

    I think I need to try again.

    Can someone tell me where I find the 622 version number? It sounds like newer versions are more likely to work - I need to see what I have now.
     
  11. Dec 1, 2006 #171 of 237
    SonicBee777

    SonicBee777 AllStar

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    Aug 2, 2006
    Look on back of unit, stick-on label with "Model: ViP622 DVR" at top of label. Look at the printing between the two bar codes, pick the last letter, that's your "version." Mine ends with an "E".
     
  12. Dec 2, 2006 #172 of 237
    DustynW

    DustynW New Member

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    Dec 2, 2006
    Has anyone had success with the 622 HDMI working with a Samsung HLN DLP? This would be with an HDMI - DVI cable or adapter. Thanks!
     
  13. Dec 2, 2006 #173 of 237
    Andy64

    Andy64 Cool Member

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    May 4, 2006

    Thanks. Mine's a rev D.

    Still no call.
     
  14. Dec 5, 2006 #174 of 237
    astropin

    astropin New Member

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    Nov 23, 2004

    YES! I have a Samsung HLN617W and after ripping the head off a CSR got them to send me a new 622. Guess what it works perfectly (HDMI to DVI.....through a switcher no less). My old one never worked and every time I called they gave me the "software" song and dance. This is bull****, Dish is lying to everyone about this issue......it's not software!
     
  15. Dec 5, 2006 #175 of 237
    bamahd

    bamahd Cool Member

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    Nov 30, 2006
    I'm running an LG 42LB1 DR with the 622. My original 622 HDMI quit after about 1 month of use. Dish said it was a software issue and sent me a replacement and so far I haven't had any problems. Like Maxfli500 I am afraid to move my 622 for fear that it will cease to work. Dish says that if it dies again they will not send me another because they are working on the software and will download it when resolved. Is the 3.58 the fix and when was it sent to the receivers? Also, like lujan I have found that by turning on the tv first, giving it a second to boot up then turning on the 622 the connection seems to work a little smoother. Probably just my imagination. One more question, what is a rev E unit?
     
  16. Dec 5, 2006 #176 of 237
    DustynW

    DustynW New Member

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    Dec 2, 2006
    Astropin,

    What revision is your 622 box?

    Thanks!
     
  17. Dec 6, 2006 #177 of 237
    astropin

    astropin New Member

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    Nov 23, 2004
    I really don't think it has anything to do with software.
     
  18. kikkenit2

    kikkenit2 Icon

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    Oct 25, 2006
    I want to use a monoprice hdmi 5x1 switch with my 2 622's. One is version A and the other version D. Like others here E* told me hdmi has been "turned off" for awhile. So if I upgrade to a version E box then will the hdmi out be turned on? I also need the 5.1 digital sound to pass through hdmi as the switch doesn't have toslink. Is this working also? The only other problem I have with 622/v3.65 is audio choppiness sometimes. By the way hdmi audio and video output is fine with my D* HR10 and HR20.
     
  19. killzone

    killzone AllStar

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    Dec 27, 2006
    I have a revision F and a revision H box. Both seem to be working fine via HDMI. My TV's are a Samsung LN-S4695D, and a Syntax LT32HV. I've had these boxes running for about a month now.

    Interestingly enough, I haven't had any glitches at all with the revision H box, but on the F, one of the tuners once lost it's live buffer and I had to reboot it.

    In any case, it's doubtful that these HDMI issues are software. It sounds like they are trying to work out all the kinks in the hardware and are just trying to stall so they don't have to keep sending out replacement boxes.
     
  20. SJ HART

    SJ HART Legend

    145
    0
    Feb 11, 2003

    I think everyone understands this is a hardware issue. Not sure why they keep dishing :) out the "software issue" garbage. Anyone know why they are doing this? I know that their engineers are not dummies.... SJ
     
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