"Head's Up"

Discussion in 'DIRECTV General Discussion' started by DirectMan, Jan 23, 2019.

  1. b4pjoe

    b4pjoe New Member

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    Yeah mine has shown as not being connected to the internet since day one which was around the middle of last September. They also have the names of all of my devices screwed up. They don't match what I actually have them named. They have a place where you are supposed to be able to rename them. It has never worked unless they fixed them in the last two weeks which was the last time I tried. Refreshing receivers doesn't work either.
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    Well said!

    Rich
     
  3. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    They are not consolidating the working parts of the systems (such as carrying telephone calls over DBS satellite or using cell phone towers to deliver content to home receivers - although as an ISP, delivering content is an easy step).
    What they are consolidating is billing and customer service. Take every product that they sell and put it in one system where any CSR can work with a customer on any product.
    Merging all of the customer service into one system ... why not?
     
  4. bnwrx

    bnwrx Icon

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    So....I called the old DTV loyalty # today to check if that still works....it does....but the rep there said my acct was an "RC1" account now and that she would connect me with the RC1 loyalty people....she waited for someone to pickup and then explained to her my question....that person was in Las Vegas....very personable and quite helpful....I told her about the account changing to ATT and that very limited info was available on the new site....she seemed surprised by that...anyway asked about an ad we'd seen for Starz for $6.99 for a year, she checked, said it was available, so we added it, then I canceled my SportsPak, and before I hung up I had an email confirming these changes, as well as a detailed bill showing my current package including all current and ongoing credits. She was very knowdeable , friendly and extremely helpful. Hope this is a good sign .....
     
  5. dreadlk

    dreadlk Hall Of Fame

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    AT&T never offered good phone CSR service from day one!
    Its hard to imagine that they do not know this. So when someone at ATT bought up the topic of merging the systems and most likely using DTV CSR's to Train AT&T CSR's and then of course getting rid of 90% of the DTV CSR's when the job is done it should have set off warning alarms at ATT.
     
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  6. inkahauts

    inkahauts Well-Known Member

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    No they aren’t. That’s my point. The reps are not now able to access DIRECTV info in a system that also handles other services they offer. They are just changing what system they are using. One customer calls in and they still have to use separate logins to deal with their different accounts for some of their different services. It’s a joke. Maybe they will get some of the systems combined someday but I don’t think they’ll ever merge them all. It’s just stupid.
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    They haven't merged D* yet and the support is abysmal, why would it get better if they had to take care of all the products ATT carries? I'd think it would get worse...altho I can't imagine how it could be worse.

    Rich
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    They threw so much money at me the first time I called I thought the CSRs were wonderful. Ask them a technical question and they won't even try to answer it. They will send you to what they call "tech support". Wait til you see what happens there.

    Rich
     
  9. Soccernut

    Soccernut AllStar

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    In the scenario you present of training the people they already have and let go of people from acquired company it's done a lot now because it's seen as cutting costs and on paper looks good, but in practice I have personally observed total failure with this thinking because in some cases the people that have to do the work are already "overburden" and no training is going to make them perform better specially if they have to do work outside the expertise they were originally hired for.
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    Well said. These cost cutting exercises save money, but you lose the folks that have the expertise and they are hard to replace. Company I worked for did that and suffered horribly. Looked great on paper, sucked in real life.

    Rich
     
  11. DirectMan

    DirectMan AllStar

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    It will be two weeks this Wednesday since being notified by D* and I still have not been transitioned to the ATT system. My friend was switched over a week ago Sunday. I assume that there was some big problem switching over so many people and I assume I am not alone being notified of the big switch and then nothing. Perhaps the ATT system cannot take so many clients and some problems have developed. I am not complaining just pointing out the obvious.
     
  12. armchair

    armchair Hall Of Fame

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    I don't know if anyone has given a completion date for DirecTV to AT&T account transition but I was told May. Not sure if it's end or beginning; didn't ask, but there's a training completion targeted along with the transition.

    This was per a DirecTV retention CSR, Saturday. I got a talkative one asking me who I'm rooting for Superbowl win and we had some friendly debate about the Saints no-call foul that could have potentially avoided the OT loss with 3 kneels and FG. Lively conversation! That no-call triggered letters from both of us. (I'm happy with the outcome, Sunday- yay, no controversyial calls) I asked about the account transition before I ended my call.

    Sent from my PH-1 using Tapatalk
     
  13. inkahauts

    inkahauts Well-Known Member

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    Funny, you ar ok with no calls against the pats but not against the Rams huh? Cause that one play was PI on Pats and should have given the rams a first down near the one yard line.

    I am fine with it because they let a lot go in the game and I’m fine as long as it’s equal to both sides. And both games where pretty equal with no calls, and no missed calls really where the one reason one team lost or won,
     
  14. armchair

    armchair Hall Of Fame

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    I may have to concede that point because I pretty much agree there was close defense most of the game with contact beyond 5 yards with hand fighting and leveraging advantage where ball was thrown.

    I was skipping some commentary with replay at 7 minutes remaining because I was delayed in live buffer from pausing during event for pause on demand wishes. I may have missed that play being questioned by commentators for PI. The camera replay is a considerable factor to reach best conclusion so I'll go back and look. Was that the interception near the goal line or incomplete pass? Not that it matters either way but I want to look closer at right play in question.

    Sent from my PH-1 using Tapatalk
     
  15. Weaselboy

    Weaselboy New Member

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    I got the notice and migrated to att.com this morning with no issues, but ever since then the iOS DirecTV app won't allow me to login. If you look at the app in the App Store there are tons of bad reviews from others having the same issue.
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    And that's just the beginning. Wait till you have to use their website or make a call about a technical problem. That's when it gets really interesting.

    Rich
     
  17. trh

    trh This Space for Sale

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    So I've been converted to a new AT&T account. Has anyone experienced any billing issues?

    For years now I receive my bill via email on the 28th of each month with a corresponding credit card charge showing so I have a $0.00 bill. I didn't receive anything on the 28th of January. And no charge has hit my credit card. I just went to my new AT&T account and it shows I owe $0.00 but the last statement on my account is December 28th. Nothing for January.

    I have always found that when I have to call AT&T or DIRECTV, it is a waste of time and there is a 50/50 chance something else will get messed up by the time the call is over. So I avoid calling them and come here for the answer ;) .

    So I'm not going to do anything as it says my bill is $0 and hope they will eventually catch up with their billing.
     
  18. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    I did. I pay my DIRECTV bill at out area AT&T outlet. My current DIRECTV bill had my original six digit DIRECTV account number. My DIRECTV account was converted to My AT&T with a new account number after receiving my billing statement. The AT&T clerk couldn't find my DIRECTV account on their website. Good thing I brought my new MY AT&T account number with me. Only then could he find my account and credit my payment. I can only imagine what will happen to those who still pay their DIRECTV bill via mail.
     
  19. trh

    trh This Space for Sale

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    My new AT&T account has my CC info correct, it is just that it has been a week since the end of my billing cycle, and no new bill has been generated.
     
  20. b4pjoe

    b4pjoe New Member

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    Nov 19, 2010
    If you are trying to login using your old DirecTV user name it won't work. You have to use the email address associated with your account as the user name. Or at least that is the way it was when my account was switched over last September.
     

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