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Discussion in 'DIRECTV General Discussion' started by DirectMan, Jan 23, 2019.
I remember it took longer for the billing info coming over than it did everything else.
It's the same for me. I haven't received a bill in the mail and my account shows zero.
I had to make several calls just after my account was transitioned. They had the bill so screwed up nobody could fix it. Kept throwing credits at me every time I called. Seems to be about right now. But yesterday I got an email that said I had to update my credit card info. I went to the ATT site, didn't click on the link in the email. Sure enough the notification was there too. The card I use ends in "7". The card they had on file ended in "6". I use an American Express card and I had to get a new one a year or so ago because there was suspicious activity on the card. This happens every so often. I don't contact everybody that uses the card, I just wait till they contact me because they can't use the card, then I give them the proper numbers. So, I go to the place on the ATT site that clearly say's "Edit Card Information". I see the old card number on top of four boxes that I can put info into. The boxes are for zipcode, date, security number and something else.
What I was looking for was where I could change the card number. That doesn't exist apparently. No way to change the most important number. I had to call them. Only took an hour. They didn't know how to do it either. CSR blamed it on their "system". Finally got it done and bill was paid. Another hour wasted because they don't know what they're doing. When it was all over I finally asked why there's no place on the site to change the card number. The answer I got was, "Do you want to pay your bill now?" Baffing experience.
I’m now moved over to AT&T. My basic-cable package is that legacy one, Choice Xtra Classic. On DirecTV’s website, I was not able to make any changes to programming without it affecting that package. I had to call in. Does anyone know if that is still the case now with AT&T’s website? (Given I am in doubt, I opt to do nothing. I would still call in.)
A lot of sites do not allow you to change the number not just ATT. You have to delete the old card and then add the new card number as a new card. The banks also allow auto payments to continue to be paid on the old card number even if the card was reported stolen.
That website needs a lot of work. But calling in is a mess too. Doing nothing works for me, that's stress free.
Amex definitely has a long grace period where they keep on paying even tho the card number is out of date. This isn't the first time I've tried to change the card number online. I have changed the card numbers on the Amazon site easily. Amazon is all I was worry about, that gets changed that quickly.
As I said, my card has been hacked numerous times and each time I get a new card with a new number. Then I wait for all the folks that feed off that card to call me and then I give them the number. But the page I was directed to said it was the place to edit the card info. No disclaimer about the card number. The CSR I spoke to didn't know the number couldn't be changed on the site. Never had that problem with D*...never had one billing problem with D*. Never. Now it appears to be a constant.
I am using the email as the user name, and it still won't work.
Sometimes the user login on the left side of the page gives me a login error but the top right login area works.
Referring to the Directv legacy site but perhaps it is the same setup on the AT&T site.
I'm not really shocked. I was there to look at prices of the different packages and it tells me DTV is not available in my zip code. You know, the zip code where I presently have DTV. It is a complete mess.
They must have implemented a fix server side, because both my iPhone and iPad DirecTV app login and work properly now, and I did not change a thing.
The Optimum/Altice website has a similar problem. Why two login options are on the same page baffles me.
A mess that's kinda useless. This whole thing...
Yes, calling DTV for website billing and tech issues is now hell on earth. The CSR's all seem to be in the Philippines and their DTV knowledge is very low. When they're stumped with an issue or question, they hang up. Has happened twice to me.
So I found a work-around solution which may work for some here, it has definitely worked for me. If you speak Spanish go to the Spanish prompt when you call in and you will get a more DTV knowledgeable CSR, not a AT&T phone service rep. The ones I've spoken to are in Mexico and they really know their DTV. The issues I've had they solved them at first attempt and without any stress. Perhaps they are hold-overs from the pre-AT&T days because their DTV problem-solving skills and knowledge are top notch.
I will no longer go though the English-speaking AT&T reps as long as the Spanish CSR's are available.
Yet another reason I think not learning Spanish is one of my greatest blunders.
Verily, I say unto you, this AT&T takeover of Directv sucketh. Dish, anyone?
Go read this thread
I switched back
According to The Pew Research Center, almost every country in Europe requires students as young as six to learn a foreign language, usually English. Even more impressive, over 20 European countries (including France) require students to learn two foreign languages in school for at least one school year.Jul 14, 2015
I should have known that learning Spanish would be an asset. The signs were certainly there, I ignored them. Stupid thing to do, in retrospect.