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Help! am-21 paired with hr-34 question??

Discussion in 'DIRECTV General Discussion' started by Ladner79, Feb 24, 2012.

  1. Ladner79

    Ladner79 New Member

    Feb 24, 2012
    I recently became a dtv customer this week...I purchased an am-21 to pair with my hr-34...it was all hooked up tuesday eve...I scanned and added all the extra ota channels...then on Wed am, an update came through to add the new UI and guide to all 4 of my boxes...all my hr-24's (3x) got the new UI and guide but my hr-34 is still stuck on the old UI...

    I have tried a reset...also tried to unhook the am-21 from the hr-34 and do another reset...the hr-34 stil doesnt have the new UI...

    Help? what are my other options? Of course I called dtv and they are clueless and tech support escalated it to programmers but I got no resolution...my only other thought is to do a factory reset and wipe the box and new ota channels off...my theory is adding the am-21/new added ota channels before the UI update prevented the new UI/guide to switch over...thinking by wiping it down to before I added the am-21, I might be able to get the new UI loaded up then hook the am-21 back up and start the process over again...

    I hate to wipe the hr-34 clean as I have a lot of dvr stuff set up already but one of the points of switching back to dtv was for hr-34 and dtv finally has a solid/smooth UI with the new update...

    any help would be very much appreciated....thanks!

    PS, I have software 0x4c9 which I was told by Dtv is the correct software for new UI/Guide
  2. bigtom

    bigtom Legend

    Jan 23, 2009
    The HD UI has not launched for the HR34. 0x4C9 is the current version for HR34 and is the SD UI(blue)
  3. MizzouTiger

    MizzouTiger Icon

    Jan 9, 2007
    While I don't have one myself, I don't believe the HR34 gets the new UI at this time. 0x04C9 appears to be the latest firmware for the HR34. I would assume that at some time in the future it would get the HD UI.
  4. longrider

    longrider Well-Known Member DBSTalk Club

    Apr 21, 2007
    Elizabeth, CO
    The HR34 does not have the new UI yet :( However the key word is "soon"

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