Help! Can't acquire guide data.

Discussion in 'DIRECTV General Discussion' started by Rob37, Dec 3, 2019.

  1. Soulweeper

    Soulweeper Icon

    1,132
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    Jan 9, 2005
    Can I get some opinions? Would anyone say that when it's resolved, the receiver will just "finish up", or should I periodically reboot it. It's giving me the signal loss error now, which is bs.
    Just curious.

    Thanks.
     
  2. codespy

    codespy Go Pack Go!!!! DBSTalk Club

    1,805
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    Mar 29, 2006
    Seasonal
    Mine was stuck for last couple hours on acquiring guide data, picture just came on 2 minutes ago on its own.
     
  3. satman48

    satman48 New Member

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    Dec 19, 2007
    Yep message cleared and all is normal here in MN
     
  4. bjdotson

    bjdotson Legend

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    Feb 20, 2007
    Mine just cleared up also.
     
  5. eileen22

    eileen22 Godfather

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    Mar 24, 2006
    Philadelphia...
    Yes, I’m back up also.
     
  6. Rob37

    Rob37 Active Member

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    Jul 10, 2013
    Can anyone say if the NBA League Pass Channels in the 700’s are back up and working or do you still have to go to the 600’s to watch?
     
  7. Soulweeper

    Soulweeper Icon

    1,132
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    Jan 9, 2005
    Mine's working.
     
  8. studechip

    studechip Godfather

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    Apr 16, 2012
    All seems normal now.
     
  9. TheRatPatrol

    TheRatPatrol Hall Of Fame

    8,406
    641
    Oct 1, 2003
    Phoenix, AZ
    I had the same issue with the NHLCI channels. But I don’t understand how having guide data issues can cause a channel reception issue?
     
  10. P Smith

    P Smith Mr. FixAnything

    26,146
    535
    Jul 25, 2002
    W.Mdtrn Sea
    it's complicated...
    each STB getting not just guide info about your channel(s), but multiple parts of APG and all of them storing in local DBs what heavily linked together; to normal functioning STB software, all the DBs must be current and contain a lot of records from satellite 101W
     
  11. jorb

    jorb AllStar

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    1
    Mar 22, 2008
    That is what I was thinking, there must be something with the 101W satellite that the receivers need to function. I rebooted again after about 3 hours and the picture appeared, must of started to receive guide data. It seem to have happened after they stopped the free HBO, MAX, STARZ preview. Had problem on just one of two HR24s
    Just so happens that I rebooted one HR24 when they where having a problem.
     
  12. richall01

    richall01 Godfather

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    Sep 30, 2007
    South Georgia
    HS17/500 Genie did a update @ 4:19 am yesterday. Did this have something to do with it?
     
  13. texasbrit

    texasbrit Well-Known Member

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    Aug 9, 2006
    no, nothing at all. Reportsw say a fiber link was cut and so the guide data stream was interrupted. Affected everyone.
     

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