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Help Getting Internet Reconnected

Discussion in 'DIRECTV Connected Home' started by cawras, Dec 26, 2012.

  1. cawras

    cawras AllStar

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    Dec 15, 2006
    No need to apologize. You've helped me more than DTV tech support.

    It has my receiver number and
    Internet: Never connected

    Which us not true. It was, it stopped working.
     
  2. The Merg

    The Merg 1*

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    Northern VA
    Okay, so you have two coax cables going to each DVR, correct?

    - Merg
     
  3. cawras

    cawras AllStar

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    Dec 15, 2006
    Nope. Just 1.
     
  4. WestDC

    WestDC Well-Known Member

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    Feb 9, 2008
    Do you have a laptop or a way to use the same cable (cat5) that is connected to the receiver to your PC?

    If so Connect it and can you surf the internet?

    If Yes-

    Then rj45 port on the Receiver is DOA
     
  5. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Always a possibility, but the chances of the Ethernet port going bad is pretty slim.

    - Merg
     
  6. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Can you hit the DASH button on the other DVR and see if it says anything about SWiM being connected?

    Also, when the CCK is powered on, what lights are lit on it? The Power and Activity lights should be green.

    Next, can you swap out the Ethernet cable from the CCK to the DVR with a different one?

    Lastly, another way to test if the Ethernet port is bad (which I will admit is always a possibility, however, slim) on this receiver would be to connect the CCK to your other DVR. If you do that, disconnect the Ethernet cable from that DVR and reset the Network Settings. Then power up the CCK and connect the Ethernet cable from the CCK to the other DVR. You should get an on-screen prompt that a wireless adapter has been detected.

    - Merg
     
  7. WestDC

    WestDC Well-Known Member

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    Feb 9, 2008
    Just another test
     
  8. cawras

    cawras AllStar

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    Dec 15, 2006
    When i hit the dash on the other unit it says internet connected. No mention of SWiM

    The CCK has the following lights on: Power, WLan and Activity (which blinks periodically).

    To change out the cables I'll have to wait until the kids are over. All of th sis in a wall unit and it is almost impossible to get to all of the connections. easily

    Merg - - - thanks very much for your help.
     
  9. The Merg

    The Merg 1*

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    Northern VA
    True. :)

    - Merg
     
  10. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    You do have use of both tuners on each DVR, correct? Basically, you can record one thing and watch a second thing.

    - Merg
     
  11. cawras

    cawras AllStar

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    Dec 15, 2006
    Yes. Both tuners are functional.
     
  12. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Not quite sure why the receiver is not indicating that you have SWM connected then.

    Anyways, your next best test is to move the CCK to the wired DVR and see if it works there. You can also see if you can run a long ethernet cable from your router to the currently wireless receiver and after resetting Network Settings seeing if the wireless receiver (now wired) will connect.

    - Merg
     
  13. cawras

    cawras AllStar

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    0
    Dec 15, 2006
    To be honest this technology passed be by a few years ago. It used to be single coax into a receiver and you were done. Now I have the Zinwell WB68 feeding all the rooms but to the best of my knowledge, that's all I have other than the dish.

    Again, thanks for trying to help me out. It is much appreciated.
     
  14. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Okay, if you have a WB68, you are not on SWiM, which means that you need two coax cables to each DVR to have full functionality with the DVRs. How many cables are coming from the dish into your house?

    - Merg
     
  15. cawras

    cawras AllStar

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    Dec 15, 2006
    OK . . .there are 4 cables going into the WB68 and 8 out. There is one cable going to each HR21. We can record 2 programs and watch a third recorded program at once. Not sure what dvr functions I'm missing?
     
  16. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Where do all the 8 cables go? With your setup, you should require 2 cables to each DVR to use both tuners at the same time. Do you have BBC adapters attached to the back of your DVRs?

    - Merg
     
  17. cawras

    cawras AllStar

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    Dec 15, 2006
    The 8 cables go to various rooms in the house. When we had the house built we weren't sure where things were going to be so we had a few extra installed.

    I do have bbc adapters on each of the receivers.
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Then this isn't true:
     
  19. The Merg

    The Merg 1*

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    Northern VA
    My thoughts too... Hence, my additional questions to determine the setup.

    - Merg
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    BBC:

    [​IMG]

    DECA installed on a SWiM system:

    [​IMG]
     

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