Hi everyone....my 1st post here.... I'm looking for some advice/direction. Customer of D for about 10 years now. Back in July.....I turned on the set and was greeted by a blue-screen message telling me there was a problem with my DVR Hard drive and some type disk-repair diagnostics test needed to happen (something to that effect)... Whatever this process was it took what seemed like hours. After the diagnostic was unsuccessful....it reports that I need to call cust service. We have the protection plan so CSR tells me they will send out a replacment. However, now we have lost all our recorded shows..... translation ....."DIS-SATISFIED CUSTOMER!" Few days later a box shows up....I open it to find...Guess what...? A beat-up HR 20. Scratched up...dented. Same slow crap recv'r I've had for the last 6 years I immediately call CS and politely complain ......to no avail. Call back couple weeks later and complain about the unit being slow....and they take me thru the change to "native" setup thing. Last night I called again to politely complain and I get a really nice lady that says If I had an HR 24 I would not have these problems..... so she puts some notes in my account and sends me off to Tech support..... Tech support (who seem really nice and sounding like they wanna be helpful) tells me I should "wait" a few more months to purchase/lease a different unit because I might be able to get something for free for some untold reason....but she can't give me a straight answer about what exactly happens then.... I'm guessing that my contract may be up at that time and they would be more willing to help me out. Question is..... How can I get a better DVR ? I've spent hours on the phone telling them the problems with this and I'm getting nowhere! What's the secret handshake? Thanks for letting me rant!