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Help...Keep tryin to get D to replace my HR20 to no avail...

Discussion in 'DIRECTV General Discussion' started by hbrocks, Sep 29, 2011.

  1. dpeters11

    dpeters11 Hall Of Fame

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    Just remember speed relief is on its way. Also, if you really want an HR20 when it goes bad, just tell them you need OTA.

    As for Solid Signal, just remember its still a lease, with contract.
     
  2. mark40511

    mark40511 Legend

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    Yea...........I feel your pain.


    I have two HR21's

    In three years the HR21 in the bedroom has had to be replaced twice and each time they have sent me another HR21. But this last HR21 they sent me is lightning fast.
     
  3. dubber deux

    dubber deux Icon

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    @hbrocks:

    Just cancel...D* is just going to keep leading you on.

    Best thing to do is go with E* you'll get a great deal for a couple of years. As long as your not a sports nut, you'll be happy.
     
  4. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    In your "opinion". ;)
     
  5. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    With DISH's mass exodus of customers I wonder if it's their CSRs who are misleading? :sure:
     
  6. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Hmmm. Excellent point, my shadowy friend.
     
  7. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    ;)
     
  8. Rtm

    Rtm Godfather

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    Exactly scrolling through the guide. It still freezes when pressing record a second time to record series and the guide is still slow to come up and the playlist still scrolls slow
     
  9. gnillort

    gnillort Duplicate User (Account Closed)

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    I don't think D* will ever get that their boxes are slow a dirt :( I'm sick of my HR-21. As a long time customer in good standing, I just don't understand why I can't be offered a newer/new box since I'm on the protection plan. What a waste of $6 a month this PP is.
     
  10. dubber deux

    dubber deux Icon

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    I agree, unless you are reckless or have children or animals that may regularly cause damage to equipment you are likely wasting your money. Just like Consumer Reports says. Extended added warranties are almost always not work the money. The protection plan is no different.
     
  11. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    While I don't have it, as I do all my own work, the idea of the PP does work for some/many that don't want to do their own repairs, re-aligning of the dish, have owned receivers, etc.
     
  12. mark40511

    mark40511 Legend

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    Lexington KY

    Very true in most cases. Like I said.......I had 2 HR21's fail in almost three years. I had to pay shipping ONLY each time since I didn't have the PP.......

    Nothing else has went wrong....So the PP would have ultimately cost MUCH more over that time than the shipping charges.

    I'm sure there are some cases where it comes in really handy and has paid off for some.
     
  13. SPACEMAKER

    SPACEMAKER Freethinker

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    Mason, MI
    I carry the Protection Plan simply for peace of mind. I don't miss the $5.00 one bit. If I need it I will be happy as hell that I have it.
     
  14. NR4P

    NR4P Dad

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    Sunny Florida
    J4, welcome
    Known fact is that a CSR can't guarantee any particular model. They can promise, but it isn't going to happen without luck. The only way to upgrade to a HR24 is to buy one online with a new commitment or direct from Directv as an owned unit.
     
  15. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    +1
     
  16. dpeters11

    dpeters11 Hall Of Fame

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    Though that increases your chances...at least you know you won't get a 20. Course that leaves the 21-23 as possibilities.
     
  17. TBlazer07

    TBlazer07 Grumpy Grampy

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    I really miss the $5.00! Mainly because it's $6.00! :D Had PP for 7 years and well worth it to me since all my receivers are owned. I may not be "ahead" but probably pretty close mainly from the HR10->HR2x updates it got me.
     
  18. tkrandall

    tkrandall Hall Of Fame

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    My view is this. When you CHOOSE to do business with DirecTV as a customer, you CHOOSE by this action to accept their recevier lease policies, whether you read them or not. Or like them or not.

    DirecTV as a business has CHOSEN to not guarantee any model receiver to its customers.

    Period.

    It's just the way they manage their inventory.

    Even if you go out and pay $199 for a new HR24, it might be a lemon in which case they might send you a beat up HR21 in it's place.

    Or you can pay $199 again for another one.

    That is basically your choice.

    The $199 is the fee for the priviledge of getting a new unit that you hope will be a good one. And it likely will be. But that is all you get for the $199. (Which I plopped down for last year when I got 2 new HR24-200s that way. And I don't do the protection plan)

    Basically it's like this. You CHOOSE to ACCEPT or IGNORE these equipment provisioning nuances when you choose to be a customer. You don't have to like or agree with them, but you accept them by being a customer. I don't happen to like their lease policy in this specific regard but I am still overall a satisfied customer.

    I am not defending DirecTV. But they are pretty transparent on their equipment policy if you actually read the fine print. You can always vote with your wallet/feet if you don't like them. Which seems to be DirecTVs view on it.
     

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