Help me select a new DVR. I hate the "autoplay" of the Genie HR54

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by nowandthen, Jul 3, 2019.

  1. Jul 13, 2019 #81 of 121
    b4pjoe

    b4pjoe New Member

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    The overshoot is something you can get used to with practice. I doubt this is something they would change with software.
     
  2. Jul 13, 2019 #82 of 121
    nowandthen

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    It seems there is no overshoot correction al all on the HR54, it's that bad. I shouldn't have to press the instant replay button 3 or 4 or 5 times to back up. The HR22 worked well.
    I have never been able to come out of FF on the HR54 and catch the end of the commercial no matter how closely I pay attention. It is always several seconds or more into the program no matter how closely I try to hit play. Not sure how I can get used to that. Again, HR22 never had this problem.
     
    Last edited: Jul 13, 2019
  3. Jul 14, 2019 #83 of 121
    dreadlk

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    So let me get this straight. If I have a 54 and c61k plus HR24 and HR23 they will replace a dead unit with an equivalent one even if I don’t have the PP?
    I though without the PP you had to lease a new box at full price
     
  4. Jul 14, 2019 #84 of 121
    dreadlk

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    You can’t, you can only record to the HR24s HD.
    You can play it back on any of the other units. I kind of like that feature! It makes duplicate recordings easier to do.
     
  5. Jul 14, 2019 #85 of 121
    Rich

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    That app seems to be rather wonky. Would be a lot easier to have the TV set hooked up to the 54. Doesn't mean you'd have to use the 54 to watch content, just to program it.

    Rich
     
  6. Jul 14, 2019 #86 of 121
    Rich

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    I've had at least the lower tier of the PP since I found out we could modify the owned sets to some extent. If ATT hasn't changed anything we should be able to get replacements for bad HRs and just have to pay for shipping. Right now I'm paying for the top tier of the PP and I don't see the value. I'm thinking about dropping back to the lowest tier. I'd just be more comfortable with the PP than without it and seven bucks a month adds up to a whole lot less than the price of the top tier over a year.

    Rich
     
  7. Jul 14, 2019 #87 of 121
    Rich

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    I forgot he had a mini. I think you can use that to set recordings on an HR. Never had one, never saw any reason to have one. Sounds interesting tho.

    Rich
     
  8. Jul 14, 2019 #88 of 121
    nowandthen

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    Deleted, misunderstood post. :)
     
  9. Jul 14, 2019 #89 of 121
    nowandthen

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    There are tiers of PP? I've only been offered one option. I think $7 or $8 per month.
     
  10. Jul 14, 2019 #90 of 121
    b4pjoe

    b4pjoe New Member

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    The premium plan ($20.99): DIRECTV™ PROTECTION PLAN PREMIER offers protection for all your favorite entertainment devices, plus an upgrade to the latest DIRECTV equipment every 2 years. This plan covers your entire DIRECTV® System, including all your receivers, remote controls, dish antenna, dish antenna realignment, and associated cabling and switches. Plus it covers an unlimited number of devices you use to enjoy DIRECTV, such as home theater systems, laptops, TVs, routers, and modems.

    Covered TVs: LCD TVs, plasma TVs, and LED TVs. They can be any brand, model, or size.

    Covered computers: PC computers equipped with Windows XP or newer operating system; Apple computers equipped with Mac OS X or newer operating system; and other computers equipped with Linux OS with 2009 publication date or later.

    Covered tablets: iPad® 2, iPad® Mini, iPad® Air, and Android™ tablets version 1.6 or newer.

    Also included in coverage: technical support on mobile phones as it relates to your DIRECTV viewing experience; 3D glasses.

    If any device stops working as expected for any covered reason, we’ll troubleshoot, repair, or replace it.

    The basic plan($8.99): This plan covers all your DIRECTV® receivers, remote controls, connection/switches, dish antenna, wiring/switches, and dish antenna alignment. It includes 24/7 technical support and on-site repairs plus the cost associated with replacing defective equipment. So if your receiver or any other DIRECTV device stops working as expected for any covered reason, we’ll troubleshoot, repair, or replace it.
     
  11. Jul 14, 2019 #91 of 121
    SledgeHammer

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    PP is becoming less and less valuable as T takes over and eliminates some of the things people were using it for. Like you can't activated owned boxes anymore, etc.

    For DirecTV equipment, I'd say its almost never the cables, its usually the box. Why pay $8/mo for that? Just have them send you a new box and switch it out. I recently had to switch a SWM8 out... its in my attic, so no biggie.

    If your family breaks stuff a lot, it might be worth it, but generally electronics don't fail that often. At least from my experience. I have a co-worker with kids who always break his stuff, so if I was him, it might make sense... but with all the stuff his kids have broken, DirecTV would have probably cut him off by now lol. I think in the last few years they've broken multiple phones, ipads and TVs.
     
  12. Jul 15, 2019 #92 of 121
    dreadlk

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    The big question is will ATT honor all of that or send you on an endless CSR loop! I am so tired of dealing with the new reps and their lack of answers
     
  13. Jul 15, 2019 #93 of 121
    MysteryMan

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    I have the Protection Plan Premier and used it last December. I experienced no hassles filing my claim or dealing with the CSRs.
     
  14. Jul 15, 2019 #94 of 121
    b4pjoe

    b4pjoe New Member

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    Well that information came from att.com so I assume they do honor it.
     
  15. Jul 15, 2019 #95 of 121
    Rich

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    Post #90 details the tiers. I just don't see the value. If I have something fail...well, I'd rather replace it with a new device. Not what they feel like replacing it with. I just replaced a laptop, I could have made the call to the PP folks but what would I have gotten from them? Sure wouldn't have been anything like the laptop I bought which is, simply, the best computer I've ever had my hands on.

    Rich
     
  16. Jul 16, 2019 #96 of 121
    dreadlk

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    Did they ship the new equipment or do a truck roll?
     
  17. Jul 16, 2019 #97 of 121
    MysteryMan

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    Equipment was shipped.
     
  18. Jul 16, 2019 #98 of 121
    Rich

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    If you use the PP for D* equipment you might need a truck roll. Non-D* equipment is also covered and that's usually shipped.

    Rich
     
  19. Jul 17, 2019 #99 of 121
    SledgeHammer

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    And how much money have you sank into PP vs. how much have you pulled out of it? ;). It's a racket.
     
  20. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    When you have deep pockets you don't mind paying for the convenience it provides. I spend most of my money on women and booze. The rest I just squander. ;)
     
    Last edited: Jul 17, 2019
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