Help, my DVR R16-300 fails to update software (message 799)

Discussion in 'DIRECTV General Discussion' started by ajbr91, Mar 27, 2019.

  1. ajbr91

    ajbr91 New Member

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    Mar 27, 2019
    Hi everyone, I'm new on this forum. And, um, first of all let me apologize if I might sound desperate with what I'm about to tell but, I already searched over the internet (even some old threads on this forum) and have no luck.

    Ok, the thing is that yesterday I cleaned my room and connected my DVR (R16-300), and when I powered ON and it prompted a new update (108A). It shows up a downloading software message and I can't skip it, no matter what I do. Everything "fine" here, BUT, when it goes to 96% it gets stuck for a while and then shows up a "hardware error" with a 799 code (see image below). It does the same no matter what I do. It's driving me insane already.

    The images:

    [​IMG]
    [​IMG]

    If anyone knows the solution, please let me know.


    PS: I can't get a new DVR because I'm from Venezuela, and things are hella expensive here, so it's impossible for me to get a new DVR. :(
     
  2. HoTat2

    HoTat2 Hall Of Fame

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    Wait, are you located in the USA now?

    Sent from my LM-V405 using Tapatalk
     
  3. slice1900

    slice1900 Well-Known Member

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    That DVR will no longer function on Directv in the USA by the end of the year. Only HD capable receivers H2x/HR2x and Genie will work.
     
  4. HoTat2

    HoTat2 Hall Of Fame

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    Yeah, I was going to tell him that it would be rather pointless to try and fix that receiver as it's obsolete and the MPEG-2 SD feeds it uses will be discontinued this year anyway.

    But was first confused and was trying to ascertain whether he was actually in Venezuela or the USA.

    Sent from my LM-V405 using Tapatalk
     
  5. ajbr91

    ajbr91 New Member

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    Mar 27, 2019
    Hello. Thank you both for the answers. ImI not in the USA. I'm on Venezuela. And it's really difficult to get a dvr here. Directv is no longer changing/repairing the dvr in my country :(
     
  6. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

    51,092
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    Michiana
    Unfortunately the people on our site know more about the AT&T|DIRECTV service in the USA.
    If you are looking for help with your DIRECTV Latin America service you're need to check with DIRECTV to see what DVRs they are currently offering.
    https://www.directv.com.ve/
     
  7. ajbr91

    ajbr91 New Member

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    Mar 27, 2019
    Awww I thought people on this forum would help me to solve the 799 error on my DVR :(
    Thabks for your answer.
     
  8. KyL416

    KyL416 Hall Of Fame

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    From the other threads I saw about 799 in the past, there was no fixing it, it's a hardware failure. Even replacing the hard drive didn't fix it.
     
    Last edited: Mar 27, 2019
    ajbr91 likes this.
  9. ajbr91

    ajbr91 New Member

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    Mar 27, 2019
    Awwww :( So that means I can't do nothing for it. :( I was hoping for some fix but, it is what it is tho. :( Thanks for your answer.
     
  10. P Smith

    P Smith Mr. FixAnything

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    I would check a voltage on /WE pin of the DVR's EEPROM
     
  11. ajbr91

    ajbr91 New Member

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    Mar 27, 2019
    How? Can you explain me how to do it? What pin should I check?
     
  12. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    /WE
     

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