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HELP! "New" HR-21 with HR-24s on DECA?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by dueport, Sep 7, 2012.

  1. Sep 7, 2012 #1 of 13

    dueport Mentor

    Dec 2, 2009
    So I accepted D*'s offer for a new HD DVR (adding a 4th box) in exchange for a contract renewal. My "new" box just arrived tonight and it is a refurbed HR-21 200. I'm not happy that it is, first, a used box and, second, that it is an HR21 and not the HR24 I was promised. Two questions:

    First, I have 3 existing HR24s on a DECA network with CCK installed and whole home active; I don't think the HR21 has built in DECA so it would need an adapter (which wasn't provided) right? I don't want to use one of those given the fire scare noted in another thread. Is it possible to plug just the HR21 into Ethernet to allow it to access the other DVRs on the DECA cloud? Would I be able to use whole home between all 4 DVRs in this case? If not, I guess I have to refuse delivery and hope they'll exchange it or send a tech out and hope they have an hr24 on the truck. The CSR told me she would send an HR24 since I have only hr24s installed - which was reassuring given I thought they couldn't guarantee models (now it appears they can't).

    Second, if I could use this new box in my existing setup, what do people think about the HR21 generally? A reliable and beloved friend, or a bug ridden bag of hurt?
  2. Sep 7, 2012 #2 of 13

    Davenlr Geek til I die

    Sep 16, 2006
    Someone else falls for the D* equipment promise lie.

    Yes, it should work if plugged into the same network via ethernet.
    For a 2 yr contract renewal, personally, I would send it back and either get an HR24 elsewhere for $199 or tell D* you dont want used and old boxes. That is just me tho.
  3. Sep 7, 2012 #3 of 13

    Shades228 DaBears

    Mar 18, 2008
    This has about the same effect as demanding a model number.
  4. Sep 7, 2012 #4 of 13

    jimmie57 Hall Of Fame

    Jun 26, 2010
    Texas City, TX
    If you do not want the HR21 that they sent and you have not activated it, I believe you can refuse it and send it back.
  5. Sep 7, 2012 #5 of 13

    joed32 Hall Of Fame

    Jul 27, 2006
    The adapters are a fire hazard? I'm using 3 of them could you post a link to that thread?
  6. Sep 7, 2012 #6 of 13

    sigma1914 Well-Known Member DBSTalk Club

    Sep 5, 2006
    Allen, TX
  7. Sep 7, 2012 #7 of 13
    Diana C

    Diana C Hall Of Fame DBSTalk Club

    Mar 30, 2007
    New Jersey
    Given the hundreds of DECA adapters in use by members of this forum, and the thousands of others across the country, and in light of a single report of a cable overheating and burning, I'd hardly call the adapters a "fire hazard."

    It is also worth noting that the fire in question originated at the coaxial cable, NOT the adapter housing. So, if you want to call something a fire hazard, it would have to be coaxial cable. The cable in question just happened to be attached to a DECA adapter.

    To the original poster's question, obtaining a receiver from a reseller is the ONLY way to guarantee a particular model. The HR21 is much slower than the HR24 for things like menu, guide and playlist loading and scrolling. If you are used to HR24s, you won't be happy with HR21 performance.
  8. Sep 7, 2012 #8 of 13

    dueport Mentor

    Dec 2, 2009
    I appreciate everyone's quick help with this - with your input I was able to quickly decide what to do here. It sounds like I could run a CAT5/6 to the room and connect to MRV that way, or I could request a DECA adapter (but I still have my previously stated concerns with that). Your posts confirmed my concern that the HR21 would have real performance issues compared to the HR24 - that's just a problem I don't want to take on - especially for another 2 years under a new contract. For that reason, I called D* and, after a bit of haggling, I managed to get them to agree to send a tech out tomorrow to install a different (free) box at no cost. I'm taking a gamble that the tech will have a newer box (hopefully an HR24) on the truck tomorrow so we'll see if I'm lucky. Thanks again to everyone for your quick support.
  9. Sep 8, 2012 #9 of 13

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    Wise, you are. Don't settle for any of the 21 series, that includes the 22s and the 23. If the guy that shows up doesn't have a 24 on his truck ask him to call around to other installers or go back to his warehouse and get one. If he has to go to a lot of trouble to get one, be "nice ($)" to him. It's not his fault that a D* CSR once again promised something they could not possibly deliver.

  10. Rich

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    I just looked at that picture VOS posted. Takes a good bit of power to do that kind of damage. Not sure if the DECA adapter is capable of putting out that much power. He goes into detail about the heat he feels on an adapter and I'd go by what he says.

  11. bobnielsen

    bobnielsen Éminence grise

    Jun 29, 2006
    The power comes from the receiver, not the adapter.
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    I've been running a test for over an hour and there simply is no indication that the heat from the DECA could be the cause of the burnt coax.

    The coldest part of the DECA is where the coax burnt, so it really can't be [that I can see] anything other than a short on the DC supply at the connector.
  13. Rich

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    That was my thought, too. Took a bit of power to do that.


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