I am a new customer to DirecTV (since June 2012). When I signed up I got the H34-700 and one H21-200. At the time I could have gotten up to 4 receivers but didn't think I needed more (my bad). I now need another H21-200 (my Mother-In-Law is staying with us for an extended period of time) and it seems they are really sticking it to me (~ $170 for receiver, service fee and shipping charges). I would be willing to pay the $99 for the receiver and the $20 for shipping but the $50 service fee (charge based on account status and rating) is out of the question. I'm on automatic payment so I've never been late on making payments so I assume it's because I'm a "new" customer. So I'm looking for suggestions on how to get rid of the service fee (I've talked to multiple CSRs and they can't/won't get rid of the service fee) or another way to add a receiver. Should I talk to a "retention" rep? Should I get a receiver off of eBay? Thanks in advance for your suggestions.