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Help with Laser Jet...

Discussion in 'Tech Talk - Gadgets, Gizmos and Technology' started by Greg Alsobrook, Sep 11, 2008.

  1. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    We have a networked (it has its own IP) HP Laser Jet 4000 at work that apparently has some sort of spooling issue. When you send a job to it, it will print 1 page, and pause for several seconds, then print 1 page, then pause.... etc.

    I've messed with all settings I can think to mess with. Does anyone have any idea what approach I should take next?
     
  2. curt8403

    curt8403 Hall Of Fame

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    is there memory onboard the printer? how much
     
  3. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    I believe just the standard 64... I will check that tomorrow...
     
  4. curt8403

    curt8403 Hall Of Fame

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    it is probably buffering, and the memory is filling up, it has to empty, then buffer the next page
     
  5. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    The strange thing is... It doesn't do it with all documents or on all computers... I can't seem to pinpoint a pattern...
     
  6. tcusta00

    tcusta00 Active Member

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    As suggested, this makes it sound more like a driver issue.
     
  7. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    All computers have the same drivers installed and all have the exact same settings.
     
  8. P Smith

    P Smith Mr. FixAnything

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    Then check that PC's HDD, free space, OS corrupted spooler components, etc
     
  9. jfuchtm

    jfuchtm AllStar

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    Is it printing from a Windows app, or an old DOS based app?
     
  10. phat78boy

    phat78boy Hall Of Fame

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    By chance are the problems with PDF files mostly? I've seen that issue when using PCL drivers. A switch to the postscript drivers cleared the issue.
     
  11. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    We have those same printers but it only has your issue when we try to print pdf files.

    Does it do this will all your documents?

    Mike
     
  12. tcusta00

    tcusta00 Active Member

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  13. P Smith

    P Smith Mr. FixAnything

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    Serving small office with two networked HP LJ 4000 and have no issue with printing PDF file or other types from XP/Vista/OS-X/RHEL/Ubuntu.
     
  14. LarryFlowers

    LarryFlowers New Member

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    I have been researching this problem extensively and have spoken to HP about it.

    1. The problem began with the release of Adobe Reader 7 and seems to have the greatest affect on HP printers using PCL6 drivers. Switching to Post Script Drivers doesn't seem to help much.
    2. This problem is not only common it is virtually the norm.
    3. HP seems to be totally in the dark about resolving the problem, you get the distinct impression that they consider it an Adobe issue... probably true as PCL6 works just fine for anything that isn't pdf.
    4. Adobe has tons of information on user forums, with lots of suggestions on how to deal with it, all of which seem to have little effect.
    5. Adobe itself seems unwilling to acknowledge there is a problem

    It is important to note that you probably wont notice the problem much if you are printing single pdf pages. It is most noticeable on large pdf documents or printing many copies of the same document.

    Adobe has recently released Adobe Reader 9. I will be deploying this version over my largest network in the next 2 weeks. We will see if it has any effect on the over-all problem.

    I will post information here when we deploy and see results.
     
  15. P Smith

    P Smith Mr. FixAnything

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    Using PostScript driver, hmmm, printing most BW documents up to 30 pages, practically no multiple copies.
    Adobe Reader and full version from 4 to 8 here.
    Memory size ? Settings ? Network problems ?
     
  16. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    I found out that the issue was only with PDF's... and installing an old universal postscript driver did seem to resolve the issue...

    Thanks for the help everyone!! :)
     

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