When we bought our home it came with a 1 year warranty with 1st American Warranty company. I kept it after the year because we had old appliances, heater and A/C. On Feb 10, our 9 year old Kenmore Elite washing machine displayed some nice error codes. !st American sent an appliance company to fix, took over a week to get an appointment. Parts ordered - took 9 days to arrive and another week to get an appointment. Didn't solve the problem. More parts ordered. Another 9 days for parts and 6 days for an appointment. Problem still exists. Appliance place says it can't be fixed. 1st American wants a second opinion so they send out Sears Appliance Repair. Another week for an appointment. Master controller is dead and no longer is made. He calls 1st American and they give him the 3rd degree about if he's qualified (He's a Sears Master Laundry tech working on a Kenmore). He tells them the part is not available. The make him check to see if the part can be refurbished! Turns out the refurb business is closed due to CV. He also tells them its not in his contract with them to refurb parts so the washer is unfixable. Evidently 1st American will call within 3 days to let us know the replacement solution. That was yesterday. Today is 8 weeks since the initial issue. All my webiste comments and phone calls to 1st American has fallen on deaf ears. Long story longer... does anyone here recommend a Home Warranty service?