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Hooray for CSR Connie

Discussion in 'DIRECTV General Discussion' started by gsslug, Jun 11, 2010.

  1. gsslug

    gsslug Legend

    Sep 13, 2006
    I called DTV yesterday to signup for MRV. Connie answered and started by going over my equipment. She said I had two HDDVRs and one R10. Well the R10 had been replaced by a HDDVR back in July 2007 and I had been paying a monthly lease fee for a receiver I hadn't used since then. So I asked if I could get a credit since I have never owned more than two TVs in my life and hadn't been using the R10. Thus began her odyssey. To make a long story short after about 45 minutes and three separate conversations with a supervisor she was finally able to secure a full credit of the lease fees I had been paying on the R10. Thank you Connie.

    It took another five minutes or less to sign me up and get my installation scheduled. So if all goes well I will have MRV and my receivers will be connected to the internet by Wed at noon.
  2. matt

    matt New Member

    Jan 11, 2010
    Nice. I have noticed that they leave the old owned ones on when they get replaced and you have to specifically ask to turn it off.

    By saying they will be connected to the internet, you mean you asked for the internet connection for your upgrade? You have to specifically ask for it sometimes it looks like.

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