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Hopefully 2009 will be a better year than 2008 for us: DirecTV on wrong track IMO

Discussion in 'DIRECTV General Discussion' started by PennHORN, Dec 24, 2008.

  1. Dec 24, 2008 #41 of 176
    johnck78

    johnck78 Godfather

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    How is this DirecTv's fault? If the network chooses not to put HD on their HD channel blame the provider?

    That's the same as ordering a XL Jacket from L.L. Bean and blaming UPS for delivering a Large, even though that's what L.L. Bean sent!

    If DirecTv decided not to carry the HD CMT MTV, VH-1 and Fuel because they don't have HD content, and tomorrow they started to, you'd be complaining that they are not being carried. When the network start's broadcatsing, you'll be all set no waiting. This is exactly what happened with SPIKE. No HD for months, then (I forget exactly when) SPIKE started broadcasting HD content on their HD Channel.
     
  2. Dec 24, 2008 #42 of 176
    knoxbh

    knoxbh Legend

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    I am 84 yrs old (TODAY but that matters not here) and have been with Directv since 1995. True, there have some minor problems with the equipment and service but they have always solved them in time. Like anything else new, sometimes something goes wrong BUT THEY HAVE NEVER FAILED TO EVENTUALLY CORRECT IT. I remember having our first experience with TV in the Washington, DC area - 3 channels with snow with an antenna. Then, a local cable company laid down lines for 15 channels, WOW! Yes, there maybe a couple morechannels I would like to receive and they will probably pop up one of these days. However, there are more channels than I can possibly watch or record now. We have 3 DVRs (plus 5 other receivers) and there is always some on one or the other DVRs to watch. With all this said, may I suggest that those of you who are not satisfied with Directv that you go ahead right now and cancel the service - I know I would not put up watching something I was not happy with and agree you should not either. I think that Directv has done a great job since 1995 and improving all the time. And my thanks to all those on this forum who have contributed so much to the success of this service.
     
  3. Dec 24, 2008 #43 of 176
    harsh

    harsh Beware the Attack Basset

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    Largely because it is bad.

    Regardless of whether Vista is bad or not, it is what everyone must deal with and apparently DIRECTV has decided they're not up to the task at this time.
     
  4. Dec 24, 2008 #44 of 176
    Game Fan

    Game Fan Baseball Is Life

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    Happy Birthday wishes. Well said, sir.
     
  5. Dec 24, 2008 #45 of 176
    harsh

    harsh Beware the Attack Basset

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    May you live to see the remaining problems with the HR series corrected in such a manner that any previously "corrected" problems never return.

    You need to update your tagline.
     
  6. Dec 24, 2008 #46 of 176
    knoxbh

    knoxbh Legend

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    Thanks. Don't know how to update my tagline!
     
  7. Dec 24, 2008 #47 of 176
    prospero63

    prospero63 Godfather

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    That sounds great in principle but it overlooks contract's and equipment investments. Besides, I still standby one of my major themes. Rather than leaving DirecTV, their customers should demand better service, and DirecTV should provide it.
     
  8. Dec 24, 2008 #48 of 176
    gregjones

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    You say argumentum ad populum, I say market pressure. Microsoft failed to make as much money with Vista as they had planned. I'm glad you know Latin terms, but you are not addressing the validity of the arguments.
     
  9. Dec 24, 2008 #49 of 176
    knoxbh

    knoxbh Legend

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    Personally I have better service and they are providing it to me every day. If you had been with them since 1995 as I have been, you would have seen the improvements they have made since then. As far as I am concerned, to Hell with the contracts and equipment investments, I would just go ahead and cancel what you consider to be bad service. :D
     
  10. Dec 24, 2008 #50 of 176
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Feel free to scream at the top of your lungs .. Will it matter? Probably not, but it might make you feel better. This is your choice.

    My choice is and was to do what I can to speed things up and bring improvement as soon as possible .. it is my choice and you do not have my permission to choose for me.
     
  11. Dec 24, 2008 #51 of 176
    gregjones

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    And a few of us have argued that sometimes you have to participate in your own salvation. If helping point out an issue with the HR2x leads to its resolution, it is a good thing. If you have an idea to make your favorite provider's product better, participation in the development of it helps them provide you with improved services.

    Some here are arguing that contributing to the concept and implementation of new software is a bad thing or that DirecTV is off-loading that responsibility onto unwilling customers. Many of us feel more loyalty to DirecTV precisely because they open up the process to a degree and show us where they are headed.
     
  12. Dec 24, 2008 #52 of 176
    prospero63

    prospero63 Godfather

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    That's because, as logical fallacies, they have no validity. "Because a lot of people believe it" doesn't make something valid.
     
  13. Dec 24, 2008 #53 of 176
    Doug Brott

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    Happy Birthday! and Happy Holidays! :)
     
  14. Dec 24, 2008 #54 of 176
    prospero63

    prospero63 Godfather

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    I would agree that for 6-7 of the last 8 years they made progress. I think in the last 1-2 years though, they back slid.

    I try not to throw money away like that personally. Beside, just because I think they can (and should) improve doesn't mean that I don't want the service. The two positions aren't mutually exclusive.
     
  15. Dec 24, 2008 #55 of 176
    gregjones

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    I have attempted to reason with you. I have provided comparisons to similar products. You can accept or reject them, but that does not make them less true.

    Financially, Vista has been a failure for Microsoft. This has been stated by a definitive source: Microsoft. This assertion is now supported by Microsoft's current PR campaign outlining their attempt to overcome the negative consumer opinion of Vista.

    Financially, the HR2x series is a success for DirecTV. The subscriber numbers for the series far eclipse those of previous HD DVRs (HR10-250) both in terms of raw numbers and percentage of total subscribers. This data has been relayed in quarterly financial calls over the last several years, all of which were documented extensively on this very site.


    Furthermore, argumentum ad populum is not a fallacy at all for a public company. The mass perception of DirecTV impacts its stock price and its ability to provide shareholder value. Companies that strenuously avoid positive public perception dissolve.
     
  16. Dec 24, 2008 #56 of 176
    prospero63

    prospero63 Godfather

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    Frankly, I haven't seen any real participation. It is, at best, unidirectional.

    I never said unwilling. Willing or not, as a company that netted $1.45 BILLION and doesn't, that I can find, publish their R&D investment (if you accept their financials at face value, they spend ZERO on R&D), their product quality shouldn't rely on customer contributions to the level that it apparently does (and frankly falls short of most accepted quality measurement practices).

    With regards to opening the process, I guess I'm not one of the cool kids, 'cause I haven't seen a single iota of openness from DirecTV. I see a lot of people posting on the forum, but how much actually makes it to DirecTV I don't know. From observing though, I have to believe it's not much. I mean, I have seen features mentioned for years that aren't implemented and have no timetable beyond "it's coming really soon". I only know of one software company that is so vague with their roadmaps, and that's VMware. And they are getting ready to be in a dogfight with their competitors partly as a result. Paying customers just don't like hearing stuff like that. They want to know you have a plan, what it is, when it's scheduled and then they want to see that you are meeting your deadlines. Vague "it's really close" and "trust us, you'll really like it a lot"... well to use an expression, that dog don't hunt.
     
  17. Dec 24, 2008 #57 of 176
    prospero63

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    An argumentum ad populum (Latin: "appeal to the people"), in logic, is a fallacious argument that concludes a proposition to be true because many or all people believe it; it alleges that "If many believe so, it is so."

    I'm sorry, but presenting logical fallacies isn't reasoning.
     
  18. Dec 24, 2008 #58 of 176
    Ken S

    Ken S RIP

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    No, DirecTV was developing the HDPC 20 and their team missed the VMC update and DirecTV pulled the plug on development. Read the press release for yourself. If the device was ready DirecTV could have very easily written a driver themselves...or had someone like Cyberlink do it for them. The hardware wasn't ready AND DirecTV didn't want to dedicate any more resources to the project. Please stop with the Microsoft killed the project...this was a DirecTV project all the way which required some Microsoft support much like every other piece of hardware that runs on Windows/MC, etc.

    Everyone says Vista is bad? I think you've been watching too many commercials. We have Vista running here without issue. Is it a spectacular upgrade from XP...no...not for our needs but it has been stable and works. Much the same as the MacOS upgrades that have come since 10 was released.
     
  19. Dec 24, 2008 #59 of 176
    prospero63

    prospero63 Godfather

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    Easy now. This is no time for facts. We want to believe that someone other than DirecTV failed. :D

    (on a side note, anyone remember the old Metallica "beer good" spoofs? Sometimes I feel like "microsoft bad") :lol:
     
  20. Dec 24, 2008 #60 of 176
    Doug Brott

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    Check out this page .. Note the gray/white section at the bottom of the page as these are items that DIRECTV has implemented after we have suggested them.
     

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