Hopper 3/4k TV

Discussion in 'Hopper System Support Forum' started by crawford375, Jan 21, 2017.

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  1. crawford375

    crawford375 New Member

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    Jan 21, 2017
    Tennessee
    A fellow technician ran into a issue and I'm trying to help find a solution. He installed a Hopper 3 on a 4k television. This issue he ran into was the picture size was smaller and moved to the left hand corner. Similar to PIP. He tried 4k compatible HDMI cable. Changing the resolution. Changing the input. He could not figure out a resolution.

    Any ideas would be helpful.

    Thanks.
     
  2. P Smith

    P Smith Mr. FixAnything

    26,146
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    Jul 25, 2002
    W.Mdtrn Sea
    model of TV ?
    make a picture of that outcome and post it here

    input port # of TV ?
    press Info - what TV is reporting ?
    turn off "Bar mode" on H3
     
  3. patmurphey

    patmurphey Godfather

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    Dec 21, 2006
    It's likely buried in the TV settings. The hopper3 just sends 1080i over HDMI unless the source is 4k VOD or Sports Bar. Info will show what it's receiving. If Sports Bar was on it would show 4 channels, filling the screen. If Sports bar was on, then exited and the channel changed, and not a TV setting, maybe the tech should try a different box.
     
    crawford375 likes this.
  4. crawford375

    crawford375 New Member

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    Jan 21, 2017
    Tennessee

    I believe it was a Phillips. The customer already called into Dish and another tech is going out this morning. I'll probably get a call from that tech also. Thanks for the info.
     
  5. crawford375

    crawford375 New Member

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    Jan 21, 2017
    Tennessee


    What I hate about situations like this...I can't see what's going on and I have to try and coach over the phone without really knowing all the full details. That's the frustrating part.
     
  6. P Smith

    P Smith Mr. FixAnything

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    that is an ANSWER !
    duh ...

    what about other questions ? Please re-read again.
     
  7. crawford375

    crawford375 New Member

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    Jan 21, 2017
    Tennessee

    That's all I can remember and I'm not 100 percent on that. LOL
     
  8. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    I'm speechless :)

    Please, come back when you'll get all relevant info...
     
  9. crawford375

    crawford375 New Member

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    Jan 21, 2017
    Tennessee
    Finding out now.
     
  10. JosephB

    JosephB Icon

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    Nov 14, 2005
    Birmingham, AL
    Just to clarify as well, was the picture confined to a corner even if they were in the Hopper menus? If the Hopper UI was shrunk down to the corner and not just the video, that is a 99.9% chance/clue that it's a TV problem not a Hopper problem
     

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