Hopper 3 issues.

Discussion in 'Hopper System Support Forum' started by R. Harden, Nov 7, 2018.

  1. R. Harden

    R. Harden New Member

    24
    0
    Nov 7, 2018
    I did this many times and so did the Dish techs that came to the house. The LG TV has a self calibration setting. It really doesn't help my problem. This PQ issue was never a problem before Dish and this problem doesn't exist on the out door antenna. Dish did do something and the greenish cast is mostly gone, but the PQ is not good. The HD is almost SD. It's grainy and not sharp. A local installer that does both Dish and Direct told me to have Dish replace the Hopper 3. He claims that is my problem. Thanks.
     
  2. R. Harden

    R. Harden New Member

    24
    0
    Nov 7, 2018
    I checked this with both companies. Dish will not charge anything because it's been under 30 days since they installed the system. Direct will pay up to $300 for any fees I incur. I would keep Dish if they figure out why the picture is poor.
     
  3. some guy

    some guy Godfather

    428
    15
    Oct 26, 2012
    Do you have another TV you can try hooking up to the H3 to see if the quality is just as terrible? I would get a replacement for sure.
     
    R. Harden likes this.
  4. R. Harden

    R. Harden New Member

    24
    0
    Nov 7, 2018
    I talked to a local installer who sells both Dish and Direct. He said the Hopper 3 should be replaced. He installed a Dish system with a Hopper 3 not long ago and he had the same issue I'm having. He switched out the Hopper 3 and the problem went away. What do you think?
     
  5. R. Harden

    R. Harden New Member

    24
    0
    Nov 7, 2018
    The Hopper 3 is running three TV's. Two have Joey's. All coax is new. Both TV's are LG HD with 4K, about a year or so old. They both had a perfect picture on Direct before we had Dish installed. My ODA picture is perfect on local stations, both color and HD quality. Blue ray DVD with 4K is perfect also. I'm 100% sure my problem is with the Dish system.
     
  6. some guy

    some guy Godfather

    428
    15
    Oct 26, 2012
    Fair enough...I've seen this reported multiple times and if I recall correctly, an H3 replacement fixed it each time.
     
    R. Harden likes this.
  7. R. Harden

    R. Harden New Member

    24
    0
    Nov 7, 2018
    Thanks for that info. I hope it fixes the problem. I have nothing against Dish or Direct. I just want a good picture.
     
  8. RBA

    RBA Well-Known Member

    1,267
    106
    Apr 14, 2013
    TEXAS
    Have you requested a replacement H3?
     
    R. Harden likes this.
  9. R. Harden

    R. Harden New Member

    24
    0
    Nov 7, 2018
    Dish techs are to be here tomorrow, Monday, and replace the H3. I hope it takes care of the issue with PQ.
    I can post the results.
     
  10. R. Harden

    R. Harden New Member

    24
    0
    Nov 7, 2018
    I said I would report if Dish Net replaced my H3. They did yesterday, Sunday. I was surprised they work Sunday, and I didn't expect them to. I believe the color is better. No greenish cast and the greens are toned down to normal. The picture is still poor as far as HD goes. It's grainy and seems out of focus. Last night, we watched the Bears/Vikings game. I could switch from Dish to my ODA. There was a very noticeable difference in clarity and definition. The color was a bit sharper on the ODA picture. Watching the Dish picture last night cause eye strain when compared to watching the ODA picture. Today, watching FOX Business channel, we were getting pixilation and during commercials, the sound volume is still dropping way low. The Dish tech said my signal is good, but yesterday, when he replaced the H3 unit, it took forever to get the signal bar to go to 50%. I have to call them again. Not happy!
     
  11. some guy

    some guy Godfather

    428
    15
    Oct 26, 2012
    Weird
     
    R. Harden likes this.
  12. R. Harden

    R. Harden New Member

    24
    0
    Nov 7, 2018
    Any ideas?
     
  13. some guy

    some guy Godfather

    428
    15
    Oct 26, 2012
    Honestly, I'm not sure. My H3 I had installed about a month ago, went in no problem and all the picture on my Hoppers and Joeys are beautiful. Another replacement? I know that doesn't sound like a good solution, but that's the only other thing I can think.
     
    R. Harden likes this.
  14. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    48,804
    1,547
    Apr 17, 2003
    Michiana
    For reference, it is not a percentage. The higher the signal the better but you're not going to see 100.
     
    R. Harden likes this.
  15. R. Harden

    R. Harden New Member

    24
    0
    Nov 7, 2018
    Thanks. I called the Dish Tech I have been working with. He wasn't there today. He works Tuesdays on, so I'll see what he says tomorrow. Tonight, the picture was pixelating around three to four times an hour. Maybe for 5 to 10 seconds each time.
     
  16. R. Harden

    R. Harden New Member

    24
    0
    Nov 7, 2018
    Thanks. These are the numbers on my H3 receiver. 110 is 82%, 119 is 65%, 129 is 55%. The tech says these are good numbers. My Dish antenna is pointed to the western arc. The diagnostic screen shows percent and tells me the percent for each satellite.
     
    Last edited: Nov 20, 2018
  17. scooper

    scooper Hall Of Fame

    6,793
    112
    Apr 22, 2002
    Kansas City KS
    Saying that is an incomplete picture at best. You have up to 32 transponders on each satellite slot, and just about all of them will be different.
    What you posted is ONE transponder on each slot.
     
    R. Harden likes this.
  18. R. Harden

    R. Harden New Member

    24
    0
    Nov 7, 2018
    I did see a box with more info/numbers in it. They are all different, like you say. Do you want these numbers?
     
  19. patmurphey

    patmurphey Godfather

    1,014
    81
    Dec 21, 2006
    The numbers are NOT percentage! Digital pictures are on or off, quality is not related to reception numbers.
     
    R. Harden likes this.
  20. scooper

    scooper Hall Of Fame

    6,793
    112
    Apr 22, 2002
    Kansas City KS
    Unless you're having reception difficulties - not usually necessary.
    As patmurphey stated - if you receive it in the green, your picture quality will not change - what the lower numbers mean is how much adverse weather your install can take before it loses reception completely.
    And as it's been stated many times in just this thread - it is NOT a percentage, but rather an indicator of signal quality, and Dish calibrates their receiver meters to the same numbers as the professional sat meters that the installers use.
     
    R. Harden likes this.

Share This Page

spam firewall