Hopper freezing after using Netflix app.

Discussion in 'General DISH™ Discussion' started by Cable Lover, Mar 26, 2015.

  1. Cable Lover

    Cable Lover Legend

    148
    2
    Jun 19, 2007
    Has anyone else had this problem? Often I have to hit the reset button after using the Netflix app.
     
  2. Mike.H_DISHNetwork

    Mike.H_DISHNetwork DISH Representative DISH Representative

    310
    15
    Feb 1, 2011
    Cable Lover,

    I have not heard of the HWS freezing after using Netflix. There are some things I want you to check for me, will you please press the buttons of; Menu/Settings/Diagnostics/Point Dish/ Check Switch/Test.

    Once all test complete, try using Netflix again then exit out to see if the issue persist. If so, please PM me with the phone and 4 digit PIN numbers, I will submit a report to get this resolved for you.

    Thanks.
     
  3. Cable Lover

    Cable Lover Legend

    148
    2
    Jun 19, 2007
    Thanks for the response Mike. I am still having issues, so I am PMing you.
     

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