Hopper Not Recording

Hi All,

This one seems pretty cut and dried to me: go to the program guide on my Hopper, select a program and select "Record This". Problem is, the show (in three out of four instances anyway) does not record. No red light on the front of the Hopper, no program recorded. There is no recording conflict or anything like that; it's just not recording programs which I have selected to record.

 

Did that. Once we went through the reboot cycle I picked a show via the program guide to record at 9:30 local time: selected the show, clicked on "record this"...and zippo at 9:30. Went to the guide and the red button showed up there for that program, but it's not recording the program. When I hit "Select" to take me to that program via the guide the screen went blank and now I'm stuck on a "Acquiring satellite signal" screen. Just sitting there doing nothing.

 

I'll do that, but the installer was just out three days ago and got everything hooked up.
Couple other weird things: when I go back 10 seconds on a program, a lot of the time it's pixelated while watching it forward again; then it just goes back to "Live TV" by itself
I'm on a channel and push the record button on the remote; the record button now lights up on the Hopper.and that program is showing up in "My Recordings". However, no other stations will tune in; "Acquiring satellite signal" shows up on every channel. Turn the DVR off and then back on and all the channels are now back

 

I'm looking at the "bad receiver" possibility at this point as well. When I go to "TV Activity" Tuner 1 shows as "Watching" and Tuner 2 and Tuner 3 show as "Available".
Last night I set up a program to record just AFTER I would be turning the DVR off; sure enough, the red light on the front of the unit popped on at the proper time and this morning the program had recorded and was in the proper folder.
I'm also unable to access programming via the Joey. The "Acquiring Signal" screen pops up and that tuner shows "Lost Signal" in "TV Activity"
So, I don't know what's up. When the installer was here, both the Hopper and Joey worked fine. Weird.

 

Wow, this has turned into a disaster. I contacted Tech Support via chat on Monday, went through 4 representatives who could NOT grasp the situation and was disconnected each time. I finally called to speak to a live person and explained the situation in detail each time to the three different people I was transferred to. I finally asked if it would be possible for an installer to just stop by and take a look at things (I TOTALLY forgot to get a phone number for the fellow who did my install); the person I was speaking with said no, they had to send out a new receiver. I suggested have a tech stop by and then they could switch out the Hopper if needed. No, they needed to send out a new Hopper and that arrived today. Went through the activation and tried to link the Joey...nothing. Pushed the "Record" button...nothing. The "TV Activity" screen shows all the tuners as available. I go to the guide, find a program and select "Record This"; a message (531) comes up saying "Please wait while we search for events that match your request" and just sits there doing nothing. So, I'm paying DVR and Joey fees and neither works. So I call tech support again; NOW they're sending a tech out tomorrow. I think I just want my Vip722k back. :bang

 

Okay, I'm not very good at these things, but I ran the check switch process. I got a warning saying one of the satellite inputs or switches wasn't connected properly (code 530).

For satellite input #3 on Port1, Port2 & Port3 it says "WA.4 Good Connection, No Signal". Satellite inputs #1 and #2 look good. Those two also have green check marks next 110, 119 and 129; Tuner 3 has three red "X".