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Hopper - S213/Joey S265 Software Experiences/Bugs

Discussion in 'Hopper System Support Forum' started by n0qcu, Jun 26, 2012.

  1. Jun 30, 2012 #61 of 164
    P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    Since last night, the S2.13/S2.65 are current national release. It's on 119W tp19 (main home transponder).
     
  2. Jun 30, 2012 #62 of 164
    broeddog

    broeddog AllStar

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    Sep 11, 2009
    I figured out by accident that my second Hopper in the basement downloaded 213 overnight. I tried to turn on the receiver in the bedroom this morning and it wouldn't power up so I got out of bed and did an RBR, it powered up and out of curiosity I checked the DVR function and the basement Hopper recordings showed up on the screen. I chose one of the recordings and it played fine. The receiver in the bedroom had gotten 213 a couple of days ago and it did shut down around 1:00AM to check for nightly update. The second Hopper in the basement powered right up when I checked the basement receiver and played recordings from the bedroom receiver fine. I don't no if the receiver in the bedroom picked up a bug of some kind last night while checking for updates, or it just went fubar. I thought I would mention this just incase somebody else experienced this power issue.
     
  3. Jun 30, 2012 #63 of 164
    P Smith

    P Smith Mr. FixAnything

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    broeddog, if you have EHD would it work from other h2k then physically connected ?
     
  4. Jun 30, 2012 #64 of 164
    P Smith

    P Smith Mr. FixAnything

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    A bug: (seen in S2.12 also) - watching live; jump back (10 sec); while watching it come to live view after unexpected jump to it, so it force skip of a chunk of video.
     
  5. Jun 30, 2012 #65 of 164
    StringFellow

    StringFellow AllStar

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    Jan 5, 2012
    Dude, enough with the attitude! The banner was NEVER displayed prior to the update last night. As a new customer how would I know there was an option to turn it off, especially since it is called "EPG Banner"? And a banner and an ad are two different things, which is why the Help manual did help.
     
  6. Jun 30, 2012 #66 of 164
    BarneyC

    BarneyC Mentor

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    In a fully commercial setting, this process is called 'Beta Testing', for which employees are paid....
     
  7. Jun 30, 2012 #67 of 164
    P Smith

    P Smith Mr. FixAnything

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    We got the point ongoing here for long time ... We as customers have a privilege to be beta testers while we pay for the process.
     
  8. Jun 30, 2012 #68 of 164
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    DISH has that ... but there is always a chance that something was missed and it is better to mess up as few customer receivers as possible. The staggered release is something that DISH has been doing for many years on all models.

    Some new "bugs" or "feature changes" are accepted in the process due to the positives that come with a new software release. Some times it seems that fixing one thing breaks something else. At some point a decision has to be made on what is more important ... the new feature or needed fixes or the new thing they broke.

    What was the new bug(s) added with S213? Ignore what was wrong in S212 that is still awaiting a fix ... what are the new bugs? The "small screen"?

    Sharing Hopper content is an important feature. Releasing that feature (or fixing the 'Hoppers won't share content' bug that has existed since the first release of the Hopper) is important. Hopefully now DISH can move on to the other bugs (failure to display more than 39 timers, etc).
     
  9. Jun 30, 2012 #69 of 164
    BarneyC

    BarneyC Mentor

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    Jan 9, 2005
    Just yankin' Dish's chain. I would comment, however, that they do not seem to have a very good mechanism for quickly communicating software bugs to their techs as they are identified. In my case I wasted four or five support sessions and a housecall trying to find the answere to the 212/213 bug. No one seemed to be aware of the problem or the fact that itwas a software bug. I have long accepted that this is the price of life on the bleeding edge. I just cringe at what it costs Dish to deal with these issues.
     
  10. Jun 30, 2012 #70 of 164
    nneptune

    nneptune Legend

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    Mar 30, 2006
    The update has totally screwed up the Hopper/Joey experience for me.

    The Hopper works fine, but the Joey freezes up after being on for less than an hour. I reset and it happens again and again.

    Dish is sending me a brand new one, so I'll deal with it...
     
  11. Jun 30, 2012 #71 of 164
    mbski

    mbski Cool Member

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    Oct 18, 2004
    Small picture upper left, with guide on screen. Stuck on even after going back to regular picture. This has happened 4 times today when selecting guide. Had to unplug all 4 times to restore picture back to normal size. I like new features and updates, however it seems they usually come with unintended consequences.
     
  12. Jun 30, 2012 #72 of 164
    dunkonu23

    dunkonu23 Legend

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    Sep 10, 2006
    Michigan....
    New sharing issue.

    Here, if both Hoppers are on, the Hopper in the Den doesn't have the option to view DVR content from the Hopper in the bedroom --the bedroom Hopper is recording. In fact, the option is GONE from the DVR page. Additionally, the network setup does not even show the Hopper in the Bedroom. The Bedroom Hopper can see the Den Hopper and content is viewable from Den Hopper.

    Both Joeys see content from both Hoppers.

    Interesting.

    Scott
     
  13. Jul 1, 2012 #73 of 164
    356B

    356B Icon

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    Northern...
    If I'm reading you correctly I woke up to this this morning. 1 Hopper could see nothing....the other could, a hard reset on the couldn't see Hopper fixed everything. That's as clear as mud....
     
  14. Jul 1, 2012 #74 of 164
    P Smith

    P Smith Mr. FixAnything

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    Don't be so picky on him, he just woke up... :)
     
  15. Jul 1, 2012 #75 of 164
    dunkonu23

    dunkonu23 Legend

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    Michigan....
    No hard reset one Hopper was recording. Now, after the nightly reboot, the Den Hopper just hung and rebooted itself.

    I'll wait to click on "Submit Reply" to see if the Den Hopper comes back.

    ...

    It came back. Master Bedroom Hopper is back in the Whole Home setup page and on the DVR page.

    I get the feeling S213 is not quite ready for Prime Time.

    Scott
     
  16. Jul 1, 2012 #76 of 164
    dunkonu23

    dunkonu23 Legend

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    Sep 10, 2006
    Michigan....
    It's obvious content sharing between devices needs work. I was watching a recording on the Bedroom Hopper on the Den Hopper and decided to do PIP. I wanted to change the live TV channel and it didn't work. I was taken to the programming sources screen where I was unable to exit unless I selected either PTAT, Pay Per View, or DVR. When I selected DVR and tried to return to the recording from the Bedroom Hopper, the TV screen went blank. I waited about two minutes, nothing happened. Then I stopped the playback and selected live TV. No picture, just sound. I changed channels, blank screen. Hard reset required.

    Scott
     
  17. Jul 1, 2012 #77 of 164
    356B

    356B Icon

    908
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    Oct 11, 2008
    Northern...
    You're right, I've had very similar experiences with this new Integration update.
    I think I'm just going to avoid the issues that make me crazy....mixing in pip is not very compatible, it really seems to screw the pouch. I beginning to wonder if the EHD issue is even possible with the current incarnation. Some integration is defiantly a plus and I'm appreciative for that although things could be much better.
     
  18. Jul 1, 2012 #78 of 164
    dunkonu23

    dunkonu23 Legend

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    Sep 10, 2006
    Michigan....
    Sharing content is a big plus and I agree that playing around with features right now might not be a good thing unless it's late at night when other family members aren't awake.:icon_peac

    Scott
     
  19. Jul 1, 2012 #79 of 164
    wtrjock

    wtrjock AllStar

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    Feb 9, 2007
    My system is hosed after the update. I have 1 hopper and 2 joeys. I am fine with 1 hopper and 1 joey. As soon as I plug in the second joey, the hopper locks up and the joeys unlink. I dread the call I have to make to dish!
     
  20. Jul 1, 2012 #80 of 164
    bigdog9586

    bigdog9586 Legend

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    Jan 17, 2008
    Did you try unplugging everything for at least 10 sec. and plugging in one at a time starting with hopper?
     

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