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Hopper - S216 or S217/Joey S268 Software Experiences/Bugs

Discussion in 'Hopper System Support Forum' started by 3HaloODST, Jul 20, 2012.

  1. 3HaloODST

    3HaloODST Godfather

    472
    8
    Aug 9, 2010
    Didn't for me :) .
     
  2. dunkonu23

    dunkonu23 Legend

    221
    1
    Sep 10, 2006
    Michigan....
    S217/S268 7/21/2012 2:54AM.

    Kitchen Joey is active, linked to the Den Hopper with a show about 10 minutes behind (on the kitchen Joey). Screen freezes, audio continues. Pause clears the condition but goes to live TV. Not good.

    Scott
     
  3. P Smith

    P Smith Mr. FixAnything

    22,598
    239
    Jul 25, 2002
    W.Mdtrn Sea
    Cold reboot is the cure.
     
  4. 3HaloODST

    3HaloODST Godfather

    472
    8
    Aug 9, 2010
    Isn't it always :hurah: .
     
  5. dunkonu23

    dunkonu23 Legend

    221
    1
    Sep 10, 2006
    Michigan....
    Based on my experience with the last release before this one, I've been cold booting everything in the AM after I notice the upgrade. So... the freeze up occurred after the cold reboot. Either way--pause then pay or cold reboot--you lose what you're watching. Unacceptable repair. Also my friendly little rectangles that I photographed and posted in another thread are back. This time there are two of them. :)

    Scott
     
  6. P Smith

    P Smith Mr. FixAnything

    22,598
    239
    Jul 25, 2002
    W.Mdtrn Sea
    Your DVR is something. Perhaps unique in some chip's parameters.
     
  7. crabtrp

    crabtrp Legend

    272
    1
    Sep 23, 2006
    Twice now I was watching a show on the 2nd hopper and I hit search. I cancel out of the search and the show remained in a little box in the left hand top corner with the rest of the screen black. The unit became completely unresponsive and needed resetting.
     
  8. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Do you have S2.17 software version for your Hopper? If this continues, please PM me your receiver number with further details so I can submit a trouble report to our engineers to find a resolution to the issue. Please let me know. Thanks.

     
  9. crabtrp

    crabtrp Legend

    272
    1
    Sep 23, 2006
    I am on S2.17, I haven't tried it again this morning because I have too much sport going on. :)

    I will try it again soon.
     
  10. Ramer84015

    Ramer84015 Mentor

    36
    0
    Sep 24, 2006
    My Joey no longer sees my Home Network since this update. I use Tversity and my Hopper sees my videos/music/pictures just fine. My Joey also did see it before this update. When I run the network setup on the Joey, if fails, even though there are packets incrementing (RX/TX). I did a red button reset on the Hopper and unplugged the Joey, but it still doesn't connect. Also, I'm not sure if this is related, but I downloaded a program "On Demand" on the Hopper, but when I try to play it back, it's just a black screen. Am I missing something or is this a bug in S2.17?
     
  11. dunkonu23

    dunkonu23 Legend

    221
    1
    Sep 10, 2006
    Michigan....
    I'll agree with that. The Den Hopper is really something else unique and likely failing is some way that is intermittent, yet doesn't cause the unit to crap out. Too early to call Dish on it though, as the situation is hard if not impossible to reproduce in a timely fashion. One of my rectangular friends is back. ;)

    Scott
     
  12. nneptune

    nneptune Legend

    239
    0
    Mar 30, 2006
    217 has had a good affect on my setup!

    213 totally screwed things up. Weeks of Joey freezing and searching for the Hopper.
    This update has actually solved that problem completely! I'm glad they're on top of their equipment!...at least in my case (after countless hours with Hopper support after the 213 debacle...) I'm loving 217! Obviously everyone's box and setup responds differently to different updates. For the first time in a LONG time, things are back to normal here!
     
  13. P Smith

    P Smith Mr. FixAnything

    22,598
    239
    Jul 25, 2002
    W.Mdtrn Sea
    It's S2.16 or S2.17 or S2.22. Isn't hard to recognize ?
     
  14. 3HaloODST

    3HaloODST Godfather

    472
    8
    Aug 9, 2010
    What? Is there a S222 rolling out?

    Someone elsewhere mentioned supposedly there will be a S218.
     
  15. ATARI

    ATARI Hall Of Fame

    1,876
    0
    May 10, 2007
    My head is starting to swim.
     
  16. gregleg

    gregleg AllStar

    54
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    Jan 4, 2004
    Well, if you want to be technical like that, right now my Hopper is showing me S217 on the System Info screen -- no "."'s. :D
     
  17. strikes2k

    strikes2k AllStar

    54
    0
    Dec 9, 2008
    Sounds like you may need to re-enable bridging on the hopper:

    Yellow Hot Key
    Select Network
    Select Broadband
    Select MoCA from drop down
    Blue Hot Key twice.
     
  18. P Smith

    P Smith Mr. FixAnything

    22,598
    239
    Jul 25, 2002
    W.Mdtrn Sea
    It's always been in that format for System Info, but official naming (if yo remember that SW page on E* and dish's sites) still the same L2.11 or S2.14 or M1.05, etc.
    So, your bickering missed a target and return back as a boomerang. ;)
     
  19. Ramer84015

    Ramer84015 Mentor

    36
    0
    Sep 24, 2006
    Thank you, that did it :)

    New problem that came up after this update: My HD space went from 3% used to 17% used from Friday night to Saturday morning. I watched or deleted everything by Sunday afternoon, but it only dropped down to 16% used with ZERO recordings. Today, after recording about 5 hours last night, it's at 17% used again. Right now it shows Total Space Avail: 1231 GB, Free Space: 1035 GB and I have 3.5 hours stored on it. I have tried both a red button reset and unplugging for 30 seconds, no change. That doesn't seem right, does it? I called tech support and was told that it "sometimes" takes 24 to 48 hours to update. I find that extremely hard to believe, but it will be 48 hours tomorrow, so will see. I hesitate to do a factory reset, but would that fix the problem?
     
  20. gregleg

    gregleg AllStar

    54
    0
    Jan 4, 2004
    Hardly. My point was that you keep trying to correct people on an extremely minor point while most people who even look at the version number are going to be going by what their display is telling them.
     

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