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Hopper w/Sling not hanging up phone line!

Discussion in 'Hopper System Support Forum' started by Antigreek, Mar 1, 2013.

  1. LtMunst

    LtMunst Hall Of Fame

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    Aug 24, 2005
    Maybe this would have worked. :lol:
     
  2. BobaBird

    BobaBird EKB Editor

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    There is no fee to add an EHD to a DVR.
     
  3. Antigreek

    Antigreek Cool Member

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    You're absolutely wrong. There may not be a fee now but several years ago there was a $50.00 Activation Fee to enable an external hard drive with Dish.
     
  4. BobaBird

    BobaBird EKB Editor

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  5. Antigreek

    Antigreek Cool Member

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    Feb 7, 2008
    FYI: Got my 4th Hopper (second Hopper w/Sling) and its all hooked up. Cheers to charlesrshell for informing me about the Wizard! That made things so much easier. Thank you!

    However, when I went to record a movie on HBO, I was given Dish "error" 890 which states:

    "The receiver has detected that the HD television or the digital connection to the TV does not support High-Bandwith Digital Content Protection (HDCP). Because this event follows HDCP, this event is not available to order on this TV."

    I'm doing my research now and will try a new HDMI cable to see if that helps. Anyone else seen this? My old Hopper w/Sling (the one sitting in my kitchen waiting to shop back to Dish) didn't have that problem as of 24 hours ago.

    I did go into Settings/Diagnostics/System Info/Page 2 and HDCP has a YES next to it. I'm confused how my old Hopper w/Sling had no restrictions but this one does? Same tv, same HDMI cable, same everything!

    PS: I used to have a full head of hair before all my Hopper problems...
     
  6. Antigreek

    Antigreek Cool Member

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    Feb 7, 2008
    Bobabird:

    "This feature is free ..."
    http://www.mydish.com/support/use-ehd

    Years ago, yes, but it was dropped for DVRs before the Hopper was introduced.


    True. But I did pay $50.00 so it would be nice to use it.
    __________________
     
  7. Antigreek

    Antigreek Cool Member

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    Sorry to add more drama to my problems. I did a quick reset of the Hopper and it looks like things are back to normal and I can record HBO and other Premium channels. :)
     
  8. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    Did you pay $39.99 ? Or the $50 ?
     
  9. Antigreek

    Antigreek Cool Member

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    I paid $50.00 several years ago. I had no idea Dish had reduced the price and then gotten rid of the "activation fee" altogether. Oh well. I can't get too worked up about it but I do want it to work properly.
     
  10. n0qcu

    n0qcu Legend/Supporter DBSTalk Gold Club

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    Mar 23, 2002
    Dish did NOT lower the EHD activation fee to $40 from $50. It NEVER was $50.
    The fee always was $40 until they eliminated it
     
  11. Antigreek

    Antigreek Cool Member

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    Feb 7, 2008
    Well I don't know why this has become such a point of discussion. $39.99/$50.00? who cares? I paid an activation fee and I'd like to use it is what it boils down to.

    Anyway, I'm moving on. Thank you!
     
  12. P Smith

    P Smith Mr. FixAnything

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    You are only one such "lucky" customer who accidentally pay $50 instead of $40. :D

    If you could go back in that threads where we discuss the fee before it has been posed, and read official press release about the fee, perhaps charlie chat has the numbers too. Don't hesitate to wonder us with real facts. ;)
     
  13. patmurphey

    patmurphey Godfather

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    Back to the topic, one of my Hoppers didn't hang up last night. A simple front panel reset fixed it.
     
  14. charlesrshell

    charlesrshell AllStar

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    O'Fallon,...
    How can you tell that your Hopper did not hang up?
     
  15. P Smith

    P Smith Mr. FixAnything

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    Try to call from the line.
     
  16. charlesrshell

    charlesrshell AllStar

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    O'Fallon,...
    Well it has only happened to me twice and last time was about ten days ago. When I saw the "In Use" line indicator lite blinking I just picked up the handset, listened to hear if someone is on the line, and then hang up the handset. The "In Use" line indicator lite goes out. I picked up the handset again and heard the dial tone and then hung up. I did not do a front panel reset of the Hopper. Do you think I should do that too if it happens again?
     
  17. P Smith

    P Smith Mr. FixAnything

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    Follow your description, you got the H doing repeatable process of establish a connection. I would check how many attempts it's doing and if after certain tries it would stop using your line.
     
  18. charlesrshell

    charlesrshell AllStar

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    Feb 24, 2008
    O'Fallon,...
    I went into the View Counters section and checked the numbers for all four Hoppers. The Call Out Failures, Local Errors, Remote Errors, Call Outs Aborted all read 0. Is that what I should check or is there something else?
     
  19. P Smith

    P Smith Mr. FixAnything

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    That would be strange if counters are zeros but the line taken for connection by the Hs.
    I mean you'll monitor your line, perhaps get a list of calls from your phone company.
     
  20. charlesrshell

    charlesrshell AllStar

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    Feb 24, 2008
    O'Fallon,...
    Well both times it happened it was around 04:00 in the morning. We never get any calls on the land line, all our calls are on the cell phone. I will try to pin it down if it happens again. Maybe it is the home security trying to phone home or something. Could be just a fluke, no telling.
     

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