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How did your "Connected Home" installation go, part 2?

Discussion in 'DIRECTV Connected Home' started by RAD, May 24, 2010.

How did your "Connected Home" installation go?

  1. Everything was installed on time without any problems

    0 vote(s)
  2. Installation was completed but there were problems that the installer ran into

    34 vote(s)
  3. Installation was attempted but was stopped due to a problem

    39 vote(s)
  4. Installation was cancelled/delayed due to parts not being available

    5 vote(s)
  5. Something not listed and I've provided details in a post

    10 vote(s)
  1. May 24, 2010 #1 of 119

    RAD Well-Known Member

    Aug 5, 2002
    Now that we're over 1 1/2 weeks into the Connected Home rollout I wanted to start a new poll to see how recent installs are going now that the tech's are getting more experience with them.

    Please only vote if your installation is on 5/24 or after, not before.

  2. May 24, 2010 #2 of 119

    djousma Legend

    Jan 22, 2007
    No problems at all. It was my tech's first one. Seemed that I knew more about it than he did. 3DVR's + internet. all working like a champ.
  3. May 24, 2010 #3 of 119

    Steve Well-Known Member

    Aug 22, 2006
    Wish it was a multiple choice poll. :lol:

    I voted #2, but #4 applies as well. My install was delayed about 3 hours because the installer had to track down a SWiM-16.
  4. May 24, 2010 #4 of 119

    dennisj00 Hall Of Fame

    Sep 27, 2007
    Lake Norman, NC
    As I reported in the other thread, my installation last Thursday was a breeze with help from me. The two installers thanked me for helping and correcting a couple of issues.

    Their future installations should be fine.
  5. May 24, 2010 #5 of 119

    llupin Cool Member

    Sep 10, 2006
    My install was scheduled for 12-4 on Saturday. Installers (2 in one truck) finally arrived at 6. They were going to replace my dual splitter with a quad and cut another hole in the wall to run an extra line through. I showed them numerous diagrams from this forum and Solid Signal to convince them that this was not necessary, and they could simply split off of the wire already in the house. They called another tech, who was familiar with this method. They then sat in their truck for 45 minutes until the other tech arrived. The other tech knew exactly what to do and was finished within half an hour (by 8:00).
  6. May 24, 2010 #6 of 119

    Tike1994 Cool Member

    Oct 9, 2006
    Things started out well with the installer replacing my dish and installing the SWiM8 outside. When he got inside and started opening all the boxes he brought with him he was totally confused. Luckily I pulled up the installation pictures forum and we were able to get through the installation of the broadband DECA and get that working. This was his first install with the broadband DECA and the installer made several comments about the brief training they were given and lack of equipment he was able to carry on the truck.

    Then we got to the HR20-100 in my daughter's room and hit a wall. I found the instructions on dbstalk explaining the "problem child" issues with the HR20-100 and he had no idea about it. He called installation services and they gave him the same instructions I printed for him. He was totally frustrated at this point and said he didn't have the splitter or the filter needed for the HR20-100 and that they would have to come back later to finish. Now I was a little frustrated that two small parts were going to delay the install. I left the room while he was on the phone with his office and when I came back he was unboxing a new HR24-500. He replaced the HR20-100 with the HR24-500, so I'm not complaining.

    The end result was a completed install, but the process was time consuming and frustrating.
  7. May 24, 2010 #7 of 119

    HoTat2 Hall Of Fame

    Nov 16, 2005
    Since the other thread was closed before a response could be made, to repost

    My MRV install is scheduled for tomorrow, and I have six DVRs (12 tuners) of which only two at present are HR2Xs to be MRV'ed with the rest SD-DVRs.

    So was wondering should the installer show up with two SWM-8s in an E2 expander assembly if it would still be appropriate to press for a SWM-16 for future-proofing in case I choose to add more MRV capable receivers later even though two SWM-8s will work for the time being as long as the DECA cloud and internet router DECA dongle are connected to one of the same output lines on the same SWM-8?
  8. May 24, 2010 #8 of 119

    Baconbeard Mentor

    Jun 18, 2007
    Still trying to get it done. Had an appointment scheduled for Friday, but the guy flaked out making up some BS story about a part he didn't have. Then, I had a 12-4 appointment for Saturday, and the tech didn't show up until after 9:00 PM and proceeded to tell me that they were going to have to do a brand new install of my system due to the way it was set up originally.

    So now I have to wait until this Friday. Hopefully I can get a tech who has his crap together.
  9. May 24, 2010 #9 of 119

    Shaqdan Legend

    Jan 23, 2009
    I posted a thread detailing my problems. They will be back tomorrow to correct my installation.
  10. May 24, 2010 #10 of 119

    kepico Mentor

    May 24, 2009
    Installer came around 9a and left now at 2p - I needed to be converted to SWM as well. He let me know right away that he has yet to do a DECA install, I produced all of my info and pics from this site and off we went.

    I had;
    HR23 x 2
    D12 x 1
    D10 x 1

    The D10 got replaced with a D12 and the LNB to SWM along with multiswitch and PI.

    Then got around to the DECA install;
    He watched me the whole way as I installed the modules onto the HRs and the one needed to connect to my router. Fired it all up all modules went green and I didn't even need to reboot my HRs (possibly because I had the BETA up and running prior?) to see my network and each other.

    I thought I would have to call to "activate" it but maybe not?

    I gave him all my printouts (he held onto them like gold) apparently they were "taught" the DECA install by video and not hands-on.
  11. May 24, 2010 #11 of 119

    lgb0250 Legend

    Jan 24, 2010
    Had my attempt at installation and activation today.

    Installation went fairly well. He crossed a few wires in my router while installing the broadband DECA. Once I figured out what he did I was able to get my broadband and VOIP telephone service back on. The major thing he did that caught me off guard was a software update on all units. I caught it too late and lost all of my recordings and cache since it rolled me back to 03A8 and I was already on 03B6. Been awhile since I was able to download any new releases. I asked him why he did that and his reply was that that was the only way the system would recognize the upgrades and D* required it on installation!

    The problem occurred when he called D* to get the MRV service turned on. They told him I didn't have the right package and they were going to have to upgrade my package and it would cost me another $1 per mo. Thanks to this forum I was already well aware of this. Then D* was unable to get the system to work at all. Said they didn't know what the problem was but they were escalating it to the engineers and I would receive a call back from a supervisor. That was 4 hours ago. System still won't work and no call back.
  12. May 24, 2010 #12 of 119

    rsblaski Icon

    Jul 6, 2003
    Southern Nevada
    Sorry, I didn't see the "after 5/24" before I voted for the last choice. You can remove my vote if possible.
  13. May 24, 2010 #13 of 119

    Steve Well-Known Member

    Aug 22, 2006
    What a shame! :nono2: Amazing how little some of these guys know about the systems they're installing. Not even a reboot was necessary on my HR20/22's. If there were previously networked H24s or HR24s, those would have had to be rebooted without the ethernet cable attached.

    He was probably told he needed to do an 0-2-4-6-8 for new boxes he's installing that may have been sitting on his truck and just figured it applies across the board. Someone should tell him that an active customer box already has a current release.
  14. May 24, 2010 #14 of 119

    Drucifer Well-Known Member

    Feb 12, 2009
    NY Hudson...
    Well, with three visits it was a combo of not knowing, not having the parts, to finally doing it myself with tech standing behind me.
  15. May 24, 2010 #15 of 119

    Steve Well-Known Member

    Aug 22, 2006
    D'oh! Same here. My install was on 5/13. I voted for #2, if you can get a mod to remove it. Sorry about that.
  16. May 24, 2010 #16 of 119

    Drucifer Well-Known Member

    Feb 12, 2009
    NY Hudson...
    Sorry, read the poll first and then saw the post. So eliminate one 5th choice.
  17. May 24, 2010 #17 of 119

    mobandit Hall Of Fame

    Sep 4, 2007
    Well, appointment was for 12-4 PM today. Tech arrived at exactly 4:00 PM, after a call at 2:45 to tell me he would be here by 3:30 at the latest. He decided that my self-installed SWM8 should be replaced, along with my ODU. He installed a SL3 SWiM LNB. He also removed all of the previously installed connectors and nearly ran out of extra cable coming from the house! He then proceeded to install the DECA modules. All went well except he didn't realize that he had to call D* to get them to authorize MRV...took me 20 minutes to convince him to call....reran SAT setup, reset defaults on the Network Settings, reset all boxes, and MRV is working just fine!

    Now the remaining issue: when he removed the old ODU and installed the SL3 he didn't have the 103 satellite loaded into his meter, so he was unable to really peak the 103. Most transponders are in the 90's....some are in the 80's....all were in the 90's with the old ODU. I asked him nicely to please peak it a little better...he said he would have to come back on Wednesday when he has a day off and after downloading the 103 into his meter. We'll see...
  18. May 24, 2010 #18 of 119

    jeffreytz Cool Member

    Feb 3, 2007
    So just a follow up from my install on Saturday. The tech came back as promised tonight when I got home from work, and I showed him the diagram of how to add the splitter/DECA/PI/internet connection to the basement HR20-700 (which is the closest one to my router). It took us all of 5 minutes to hook it all up. We had powered that HR20 off when we did the install, so we powered it back up and checked the network info and it had a correct IP address, the right gateway address, etc. Popped up the right-hand TV app menu and everything is working.

    I went and checked the other two DVRs and they also had valid IP addresses without being restarted, but I restarted them anyway (what the hell :) ).

    I had printed copies of the "first look" pdf and a few of the other diagrams here on DBSTalk and gave them to the tech (a nice kid from the Ukraine), and explained the difference between having the internet added via the DECA verses individual direct network connections to the receivers (which he said was he understood how internet access was to be added). He's a 3rd party independent contractor and was very appreciative of all the info and I have a feeling he'll be reading through the forums here now that he knows about it :)

    So I'm all set, MVR works, have internet for PPV, TV Apps, etc., and have access to the files on my HP MediaSmart Windows Home Server; and I have SWiM, which is awesome compared to my old four-line setup.
  19. May 24, 2010 #19 of 119

    Monty23 Icon

    Sep 16, 2006
    My work order didn't specify that I needed another DECA to be connected to the internet and my installer didn't have one on the truck. He told me this was his very first MRV install and I was his "guinea pig". I've made two calls to D after he left and still haven't gotten a call back from the installer when they are going to complete this.
  20. May 25, 2010 #20 of 119

    Shades228 DaBears

    Mar 18, 2008
    Had my install today took about an hour everything was working great when he left.

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