How did your "Connected Home" installation go, part 2?

Discussion in 'DIRECTV Connected Home' started by RAD, May 24, 2010.

How did your "Connected Home" installation go?

  1. Everything was installed on time without any problems

    0 vote(s)
    0.0%
  2. Installation was completed but there were problems that the installer ran into

    34 vote(s)
    38.6%
  3. Installation was attempted but was stopped due to a problem

    39 vote(s)
    44.3%
  4. Installation was cancelled/delayed due to parts not being available

    5 vote(s)
    5.7%
  5. Something not listed and I've provided details in a post

    10 vote(s)
    11.4%
  1. May 28, 2010 #61 of 119
    mikeny

    mikeny Hall Of Fame

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    Aug 20, 2006
    At this point H2x units in a Whole Home DVR configuration should get access to DOD 'Channel Menus'. They should offer the option of adding a show to your queue. You should then be prompted to choose which DVR you want to download to just like any other remote recording made with the H2x units.
     
  2. May 29, 2010 #62 of 119
    NR4P

    NR4P Dad

    6,574
    343
    Jan 15, 2007
    Sunny Florida
    Interesting and positive experience today.

    Installer arrived planning to add a SWM-LNB3. Showed him I had a SWM8 and he didn't need to get up on the ladder. He had never installed DECA with a SWM8 and I convinced him to let it be.

    Knowing ahead of time that one of my HR20's on the WB68 would not work on the SWM8, I had that written on the work order ahead of time. And as luck would have it, he swapped it for a HR24 under the protection plan. :joy:

    However his work order showed BSF's were needed just about everywhere and since he had used them yesterday at an HR20-100 job, he didn't understand the -700 difference. He insisted on installing them everywhere except the HR24. When they all failed various SAT tests, he called his supr. Supr said they are required.

    I printed out RobertE's chart at http://www.dbstalk.com/showthread.php?t=175094 and showed him when BSF's are required and when they are not. He really appreciated that! After removing the BSF's, he put the DECA's on everything but the HR24 and then I showed him where the router connection was.

    Once I called Directv to turn on MRV (he said he can't do that), everything came to life in about 3 minutes. MRV was off because I didn't bother to reactivate it after the Beta ended and I am on TC+. Figured why go through that temporary grief although it worked on wireless N.

    After 1.5 hrs all the work was done, everything was working and that included about 30 mins of wasted time with BSF's.
     
  3. May 29, 2010 #63 of 119
    dlugatch

    dlugatch Cool Member

    29
    0
    May 24, 2007
    Installer came and had no clue how to connect to my router. He left to get help and came back an hour later with a 4th DECA and PI. I printed out the diagram on this forum and he got it done and working He took my printout to share with others.......
     
  4. May 29, 2010 #64 of 119
    sat4r

    sat4r Godfather

    302
    0
    Aug 27, 2006
    Willow Park Tx
    Installer came out this AM and installed the DECA system and also a new dish with the SWM.The whole process took less than an hour and only one issue was a defective LNB.Works great and a good signal as well. Thanks to Scott from DTV, great job.
     
  5. May 29, 2010 #65 of 119
    spaul

    spaul Godfather

    264
    0
    Jul 18, 2009
    Just this afternoon as scheduled in the noon to 4:00 pm block installer called and showed up at 1:45 .Everything seemed good when he checked out my equipment and had the swap out for my h20-100 with h24 which,by the way is tiny sleek little box compared to h20-100.after ghoing outside to look at my dish he came back in and said it needs to be replaced and asked when was the last time anyone was out from Directv .I,said 2yrs ago july we added a sun room on the back of the house and called to have another line and HD box added to our service.Aqeel who is installing MVR today said that it should have been replaced back then .He even asked if we were having problems with alot of cutting out which I,said not really except remembering about last fall having a problem where the hr20-700 one tuner was not getting hardly any signal.I tried switching line in to check if BCB was faulty when switched line in then the other side was fine put then the switched good side had low signal.Called for service have protection pkg.CSR scheduled someone after checking thing from her end to the receiver.All that got done was he changed out connectors out side saying that after a couple of years moisture must have gotten in and was causing the problem especially after several days of rain.Back to today installer had a new dish and took care of it also ran internet connection runnig line from DVR in living room to modem in our office .Previously had plug in hard wired connection for apps & dod .The installer was very good it took 2hrs & 30mins.In noting installer mentioned that the MVR only been out 3weeks but,has done 6 setups and with each one was getting more familar with it.He even mentioned that he couldn,t take advantage of the new system yet which he thought would have helped them try it out and get use to it but, figured maybe Dirctv wanted to make sure it had enough boxes and equipment for the first wave of installs.in closing found out Aqeel lives 5mins away and was glad to get his phone number .
     
  6. May 29, 2010 #66 of 119
    aguadulce

    aguadulce Mentor

    35
    0
    Nov 1, 2006
    Hmm. I sure don't have any type of DOD channels, options or otherwise showing on the H24's. Guess a call to D* is the next step. I can record a pgm fm the H24 and it prompts me for which DVR to use - cool! :D
     
  7. May 29, 2010 #67 of 119
    mikeny

    mikeny Hall Of Fame

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    Aug 20, 2006
    No, I was just saying they should make it work it that way. It currently doesn't, of course.
     
  8. May 29, 2010 #68 of 119
    aguadulce

    aguadulce Mentor

    35
    0
    Nov 1, 2006
    Gotcha. My bad. I totally misread your reply.
     
  9. May 29, 2010 #69 of 119
    jcrandall

    jcrandall Godfather

    369
    2
    Jun 18, 2004
    Well, I've now been delayed twice. First time they showed but had no SWM 16.

    Second time was to be tomorrow morning, but they called today: The office now has the switch you need, but they are closed for the holiday weekend so we can't get the part until Tuesday. They wanted to reschedule after noon on Tues, but I work at noon. They agreed to come out right at 8am.

    We'll see. :(

    It better be worth it, a SWM 16 upgrade and 6 DECAs later, well worth the $99, but man what a pain to get it done.
     
  10. May 30, 2010 #70 of 119
    Drucifer

    Drucifer Well-Known Member

    9,492
    248
    Feb 12, 2009
    NY Hudson...
    You luv the convenience of MVR. But you'll quickly join the rest of us looking for DirecTV to give more MRV features.
     
  11. May 30, 2010 #71 of 119
    wildbill129

    wildbill129 Godfather

    311
    0
    Dec 22, 2006
  12. May 30, 2010 #72 of 119
    hitokage

    hitokage Legend

    122
    0
    Jan 19, 2010
    Frederick, MD
    I was in the basement looking at the way things were left, so I could determine how I was going to clean things up and mount the SWM16 since it's just loose at the moment. I noticed they put a terminator on the unused output of the SWiM power supply - which is wrong as from what I've seen here, so I've switched it to one of the plain caps left from the SWM16.
     
  13. May 30, 2010 #73 of 119
    Steve

    Steve Well-Known Member

    23,065
    154
    Aug 22, 2006
    Lower...
    When I attached power directly to the SWiM, I put the metal cap from the SWiM-16 "DC Power" port on my unused PI-29 port as well. Is that a "no-no"?
     
  14. May 30, 2010 #74 of 119
    RobertE

    RobertE Active Member

    8,024
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    Jun 9, 2006
    Any unused output on a SWiM setup should have a 75ohm ternimator installed.
     
  15. May 30, 2010 #75 of 119
    Kentstater

    Kentstater Godfather

    441
    3
    Jun 18, 2004
    SE Michigan
    Getting Frustrated.

    The installer was here yesterday and set up MRV. Hr put the Decca set-up on my Broom Hr21, put up a new slim line satellite (not sure why I needed it I had the slightly bigger, original 5 LNB unit).

    He then switched out my HR20 for a HR21 with an AM-21. He put the decca on the HR21 and then rebooted.

    On his way out the door, I realized that there was nothing done to connect my PC network to get Media Share, DOD, and Apps. He said plug your Ethernet lines back in and that will do it (I had it hardwired for the Beta). Well I put the either net into the bottom line in the Lroom HR21 and it shut down the router, no internet for anything. I rebooted everything and tried again, zap, no internet again. I rebooted and plugged in the line in the Broom, it was fine, got Media Share and everything.

    Is it me?
    Is it the HR21 in the Lroom?
    Is it the install?

    He also said something about calling D* to get Decca on my computer.

    Help (Less acronyms the better)
     
  16. May 30, 2010 #76 of 119
    Davenlr

    Davenlr Geek til I die

    9,252
    57
    Sep 16, 2006
    You need a DECA with ethernet connected to your router, and coax connected to the splitter. You should not have any ethernet cables plugged from any DVRs to your router, period.

    You will need to call DirecTv back and have him return to finish the job. Specify you want it connected to your router for DOD.
     
  17. May 30, 2010 #77 of 119
    hitokage

    hitokage Legend

    122
    0
    Jan 19, 2010
    Frederick, MD
    I just realized I wrote my post poorly - my brain wasn't entirely online yet. A terminator isn't needed on the power supply when it connected to the power port on the SWiM. One can be placed there, but doesn't need to be - the plastic cap can stay or a metal cap can go on. A terminator is needed if connected via a splitter and not also feeding a receiver.
     
  18. May 30, 2010 #78 of 119
    HoTat2

    HoTat2 Hall Of Fame

    8,032
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    Nov 16, 2005
    Los...
    Yeah, same here :blush:;

    For some reason got temporary brain lock because I was thinking of the situation with the SWM-8 module where you have the option of powering the unit by applying the PI to legacy port three as the E2 expanders do. And in that case you do need a 75 ohm terminating cap on the receiver end of the PI since legacy port three is sending satellite RF to the PI which it then tries to pass on to a 75 ohm receiver input.

    So I went all the way out to Home Depot and spent 5.97 + tax for a set of 10 terminating caps to place one on the end of the PI to my SWM-16 which I thought the installers simply forgot.

    Hey but it wasn't a total loss since while I was down in my basement inspecting the the SWM-16 I noticed one of the SWS-8 splitters was missing a terminating cap so I used one there. :)
     
  19. May 30, 2010 #79 of 119
    dogbreath

    dogbreath AllStar

    146
    2
    Apr 26, 2006
    Franklin,...
    I ordered the necessary parts and installed DECA myself. Took about 30 minutes.
     
  20. May 30, 2010 #80 of 119
    HoTat2

    HoTat2 Hall Of Fame

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    Nov 16, 2005
    Los...
    If you don't mind, for a cost comparison with DirecTV's upgrade offer what is your setup like?

    And of course you must be on "unsupported" MRV status?
     

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