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How did your "Connected Home" installation go?

Discussion in 'DIRECTV Connected Home' started by RAD, May 16, 2010.

How did your "Connected Home" install go?

  1. Everything was installed ontime without any problem

    0 vote(s)
  2. Installation was cancelled/delayed due to parts being unavailable

    68 vote(s)
  3. Installation was attempted but was stopped due to problem

    26 vote(s)
  4. Something not listed and I've provided details in a post.

    5 vote(s)
  5. Installation was completed but there were many problems/issues that installer ran into

    24 vote(s)
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  1. njblackberry

    njblackberry Icon

    Dec 29, 2007
    I actually have a fully functioning Ethernet CAT-5/Powerline MRV Internet connected network now. I had NO IDEA it was going to be so difficult to get the DirecTV approved network installed!

    Since I have no idea when that will happen, I sent them an e-mail (per Doug's excellent instructions) to enable a beta tester...
  2. Eddie L.

    Eddie L. Legend

    Jul 6, 2007
    ...I did have one problem. The installer had to leave to go get a band stop filter (not a big deal). The main problem was that the receivers did not "see" each other after he correctly installed all of the equipment. The problem with that was that it was only his 2nd DECA install, and he couldn't come up with a solution.

    Thankfully, I knew to post the problem here, and Doug and some of the other posters had my solution in a matter of minutes ("refresh services on directv.com" was the solution).

    So, even though I had that one problem, I'd call it a successful install.
  3. kymikes

    kymikes Icon

    Jan 15, 2008
    I had done all the prep that I could and the install was a 'piece of cake'. The installer showed up at 8:30AM and was done with the 'upgrade' install by 9:20AM. Since I had 2 HR21-700 and 2 H21's, no equipment upgrades were needed beyond switching the LNB, replacing the multiswitch with a splitter and adding the DECA modules. He knew what he was doing, had all the correct pieces and it was simple. The longest part of the total process was the elapsed time it took to get DirecTV to authorize my account. He was on the phone for almost 45 minutes to get the authorization to 'take' (about the same time as the physical upgrade. All well done and working well in about an hour and half.

  4. mikeny

    mikeny Hall Of Fame

    Aug 20, 2006
    One guy did all that in 50 minutes? That sounds fast compared to many of the other testimonials.
  5. kymikes

    kymikes Icon

    Jan 15, 2008
    Yes, he and I had a brief discussion before he started, talking about what was needed and his view of what he was about to do matched mine. I have all my coax runs and cat5e cables numbered and I told him which cables he needed to keep and which would now be unused. It was 'bang, bang, thank you Maam' from their on. A few minutes to replace the LNB, another 5 - 10 to replace the multiswitch with the splitter, and then he popped on 4 of the DECA's while I did the one in the basement (since I had the dogs in the basement). Everything went in the correct way the first time and then we started the wait for authorization. If the authorization had worked like it should (5 - 10 minutes), he would have been out of the house in less than one hour.

    The way it should work IMHO.
  6. upgrade lately?

    upgrade lately? AllStar

    Dec 16, 2006
    Had my install yesterday morning and it went great. The installer replaced the LNB with a green label one, re-aligned my dish, replaced my splitter with a green label one, added the deca connected home adapter and pluged it into my network switch. Installed a deca adapter on my HR20-700. Swapped my other two dvr's with HR24's. :)
    Activated the new boxes and I was up and running in less than an hour and a half.

    I love it when you get a competent installer! Kudos D*
  7. mikeny

    mikeny Hall Of Fame

    Aug 20, 2006
    Well you had the cables labeled which was awesome and really made it easier. My techs needed about a 1/2 hour plus to figure out which were the live wires as we downsized from 8 to 5.

    I should have told my installer I had dogs in the basement. I may have had better luck with my router DECA if I hooked it up the first time myself.:)
  8. MrD1sturbed

    MrD1sturbed Cool Member

    Oct 15, 2007
    So just got done with my upgrade. The installer arrived at 0830 and left at 1240. Work detail included:

    Swapping 5LNB & Dish for SL3 SWM
    Swapping 3x H20 for 3xH21 w/DECA
    Converting current HR20-100 to DECA
    Setting up DECA Cloud connection

    Everything went well for the most part. The installer was missing a DECA so the install isn't 100% complete and he needs to come back out today or tomorrow to finish up.

    I must say I am disappointed in not getting H24's for the receivers or an HR24 upgrade for the DVR. I know it's not guaranteed but it would have been nice not to have to work with 3yr old equipment.
  9. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008
    Everything went fine but it took about 4 hours.

    He installed a new SL3 LNB, a SWM16 Multiswitch, 5 DECA Adapters for my 5 DVRs (my HR24-500 has DECA Internally), the DECA Adapter for my Router and all of this for only $75.50.

    What a Deal. I had to help him because I knew what to expect technically for the DVR to Populate the MRV Status Screen (he though something was broken or not done because they did not all appear at first but I told him that it takes awhile for the Status Screen to find all of the DVRs and List them accordingly.

    Plus he had to install a special DECA Adapter for my HR20-100 which he said should be replaced.
  10. Jared701

    Jared701 Legend

    Sep 9, 2008
    Everything went fine excpet the installer did not know how to hook the cloud up to my network. The install took around 3 hours for installing a SWM + 2 new receivers and one from mover's connection. I've had to call back quite a few times to try to get another installation date or get them to send the parts needed to get the boxes online. Hopefully I'll get a call back in the next couple of days and get the installation finished.
  11. kymikes

    kymikes Icon

    Jan 15, 2008
    A little creativity can go a long way. :lol: :lol: Actually I had the cables labeled (numbered) because I had the most god-awfull mess you have ever seen from over the years. Although most of the D* install was done by me, some coax replacement for debug, a no longer used cable internet connection, etc. had left over 300 feet of coax that was either unused or exceptionally longer that needed. Last year, I spent several days and took each cable, figured out if it was used (if not, removed), put new fittings on most RG6 and cleaned it all up. Labeling was by far the easiest way to keep up with the mess. The extra challenge is all this in a hot, low head clearance and no floor (running the rafters) but it is a lot better now.
  12. rsblaski

    rsblaski Icon

    Jul 6, 2003
    Southern Nevada
    Day1: Installer arrived but did not have the necessary parts (DECA modules).
    Day 2: (Different) installer replaced AT-9 dish with slimline+SWiM lnb, installed 4-way splitter and PI (removed multi-switch), installed DECA modules on three HR dvds, but incorrectly cabled the network from the HR-22.
    Day 3: After learning (thanks everyone) that my network was improperly connected, original installer returned with another DECA module, 2-way splitter and PI. Installation was finaly completed.

    I have no complaints about either installer. Tex (the first installer) is based here in Pahrump and had not received the parts from D*'s Las Vegas warehouse as of his first visit. He also told me that when he attended his "training", they did not even have the equipment to work with--all they saw was a video and got some handouts. I provided him with a diagram (http://www.highdefforum.com/directv-forum/101990-deca-directv-ethernet-coaxial-adapter.html) which he said was more informative than what he had and showed where to install the PI for the network.
    Neither he nor installer 2 was aware that a second PI was needed for the home network connection.
  13. RAD

    RAD Well-Known Member

    Aug 5, 2002
    Second attempt at install went a bit better. Installer didn't have SWiM16 with him but at least he had one on the way. The office tried to pawn off a WB616 to use, he knew that wouldn't work and forced the issue to get the SWiM16.

    Everything worked after power back up, except the HR20-700. DECA was all green but HR20-700 didn't see any sat signals and he couldn't get it to work. So I'm now the proud owner of a new HR24-500. Guess that makes up for the screw up last week of having no SWiM16's in the office.
  14. tfederov

    tfederov Well-Known Member

    Nov 18, 2005
    Freaking awesome news!!! That gives me hope for tomorrow!
  15. njblackberry

    njblackberry Icon

    Dec 29, 2007
    My installation (rescheduled) was set for 4-8pm today. Installer originally showed up at 830am, but I had already spoken to dispatch and they said he'd come back later. I couldn't stay around this morning.

    At 4:30 they said he'd be there around 8. At 7 he called to say he and another installer were on the way.

    The lead installer clearly knew his stuff. Walked in with a SWiM-16, six DECA devices, a new H24 to replace an R10 (no more SD) :) and the power inserter for the DECA Broadband.

    It took about 4 hours (including a few breaks for water and a soda) and everything looks great. I must have pulled out 250' of Ethernet (and a switch and two Powerline Ethernet adapters) and everything is working properly. After we were done he peaked the dish and all 103(ca) signals are > 90%. Very nice... I tipped them as they did a great (and clean) job.

    Worth the wait (if not the aggravation).. Good luck to everyone else getting DECA MRV.
  16. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008
    My Installer did the same thing with an LNB Replacement, replacing my multiswitch with a SWm16 Multiswitch, 5 DECA Adapters plus the Power Inserter and the DECA Adapter for my Router so I gave him a Very Nice Tip as he was very nice and did clean work!!!
  17. tsbrady1

    tsbrady1 Legend

    Jan 6, 2006
    Successfulful Install! Finally, Tech was delayed about 3 hours because of rain. Installed new SWM 3 dish, hooked up 2) HR20-700 and swapped out an H20-100 for an H24. Only real problem was that they could not get one of the HR20's to show up, so after they called D* and had them refresh all is fine! I told them you could refresh on line but they were skeptical, I did not want to interfer with thier install so I did not press the issue. Took about 3.5 hrs. Shout out to VOS and Doug and all the others who were helpful in helping me get my hands around what would transpire. If anybody in Atlanta gets Fritz from Mastec to do the install you should be in good shape, he pretty much knows what he was doing.
  18. jagrim

    jagrim Hall Of Fame

    Aug 25, 2006
    Well, finally finished with installation and did not lose any recordings. This was my installers first SWM 16 and MRV with DECA Install. I knew it was going to be a long day when we discussed what was going to occur.

    Total install time was about 7-1/2 hours.

    1) No SWM 16 switch. DTV noted it in the notes buit did not put it in the order. Had to wait while one was brought.

    2) They brought a H20 to replace my H20. Had to wait for an H24 to be brought.

    3) They did not bring a Broadband DECA to hook up to the router. They do not have any so we used one of my DLink 1105 switches to finalize the "temporary hook up".

    4) They only brought (6) DECA modules. If they had brought (7), I could have used that to bridge to the router if they would have brought a power supply

    5) Supervisor insisted he hook up band stop filters between the SWM 16 and the AU9 dish. This prevented the STB's from having sat signal and took about an hour to diagnose. Once they believed me and took them out, STB's started to come alive.

    6) Now that it was hooked up, could not see all STB's. Was about to go crazy then VOS (super hero of the day) said to put a router to it to fix it. Worked like a charm and we're up and running.

    7) Hooking up the H24 to where the H20 required a dish adjustment. and then it works.

    8) I had to provide all the necessary splitters for hooking up the HR20's as they failed to bring any

    My installers were not as knowledgeable as I would have hoped. They had about 5 hours of training. He has improved his knowledge and took several handouts of hook ups that I printed from this site. Hopefully, his next install will go quicker as he now knows how to make it work.

    Now, I'll just wait for a BB Deca to show up or just buy one form SS and install myself.

    Overall, a long and productive day
  19. Mike058

    Mike058 New Member

    May 22, 2010
    I got a H-21 and HR-22. I ordered MRV but only got one DECA (attached to the H-21). I understand I need another DECA for the HR-22, but do I need a third one to hook up to the home internet? The HR-22 has two ethernet connections and I have to guess that the home internet hooks to one and the DECA will hook to the other. Then the H-21 will be able to control the DVR via the coax, but not access the internet. But that's ok, because the HR-22 is the only thing that needs that access(right?). I just want to find out now, because, if I'm lucky :sure: someone will be out to complete the install today and I want to know ahead of time what he needs to do. I don't want to go ape**** about getting a 3rd DECA if I don't need it.
  20. DogLover

    DogLover Hall Of Fame

    Mar 18, 2007
    You do need a 3rd DECA to access the internet.
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