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How did your "Connected Home" installation go?

Discussion in 'DIRECTV Connected Home' started by RAD, May 16, 2010.

How did your "Connected Home" install go?

  1. Everything was installed ontime without any problem

    0 vote(s)
    0.0%
  2. Installation was cancelled/delayed due to parts being unavailable

    68 vote(s)
    55.3%
  3. Installation was attempted but was stopped due to problem

    26 vote(s)
    21.1%
  4. Something not listed and I've provided details in a post.

    5 vote(s)
    4.1%
  5. Installation was completed but there were many problems/issues that installer ran into

    24 vote(s)
    19.5%
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  1. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,709
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    Dec 9, 2006
    :confused:
    Yes with 3 DVRs you'd need 4 DECAs.
    From the dish, there is a splitter to feed your DVRs. This is where another coax needs to connect. If this is closer to a network switch than the router, you could connect the DECA to the splitter coax, connect the DECA PI to power it and then connect the ethernet to your switch.
     
  2. jeffreytz

    jeffreytz Cool Member

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    Feb 3, 2007
    It went pretty smoothly, except I just realized my network isn't connected via at the deca at all.

    I'm in an old 3 story home w/basement downtown and originally had 4 lines coming off the dish down the side of the house to the basement, two lines hooked to a HR20-700 there, and then the other two hooked to existing coax that was originally used to deliver cable upstaires, one line goes to the media room (2nd floor) HR21-100, the other to the 3rd floor bedroom with a HR20-700.

    The basement HR20 and media room HR21 each are connected to Wireless N bridges for internet connection. The 3rd floor bedroom isn't connected to the internet at all.

    The installer upgraded the dish, installed the power inserter and 8 way splitter and then the deca at each of the receivers. Now all the receivers are reporting dual tuners on the swm dish and all tested fine recording/watching two shows.

    I had originally used the wireless routers during the multi-room beta to watch shows on the basement HR20 on the media room HR21. Since the bedroom didn't have a network connection it was never used for multi room.

    So now that the swm and decas are setup, the basement and the media room have multi-room enabled and working. Reading through this forum today I realize I don't have ethernet setup through my decas, the tech just left the wireless bridges connected directly to the receivers.

    The 3rd floor HR20-700 reports that its authorized for multi room but doesn't see the other recievers and reports it doesn't have a network connection. My guess is this is because the extra deca to hook one of the bridges into the cloud wasn't setup. I'm guessing that it isn't just having them all on the swm, they have to be on the deca cloud as well (or connected to the same network cloud, in my case).

    So it looks like I need another deca with a power inserter to hook up to the wireless bridge and basement HR20 (that's the closest bridge to the wireless router, which is in a different room in the basement) in order to get the network setup in the deca cloud. I don't think the tech understood this; he said it was his first upgrade, all the others have been new installs.
     
  3. mikeny

    mikeny Hall Of Fame

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    Aug 20, 2006
    Is there a DECA connected to your HR20-700 on the 3rd floor? You shouldn't have the wireless bridges connected to your other receivers. You should simply have DECA there with the proper CAT 5 from it to the ethernet port on your receiver. The coax from the DECA should go into the SAT 1 port on the receiver. You should call them and tell them also to come back and run a coax line from your dish/splitter to your router for On Demand, Media Share, TV Apps and DirecTV2PC.
     
  4. slowchange

    slowchange Cool Member

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    Aug 28, 2007
    Thanks for all the help.
     
  5. jeffreytz

    jeffreytz Cool Member

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    Feb 3, 2007
    Yes there's a DECA on the 3rd floor HR20-700, that's how its getting the "two tuners". The MVR needs an Ethernet connection to the home network to work however, right?

    I really don't want to run another line to the room where the router is, so I just want to use a second DECA at the nearest HR20-700 and connect it to the wireless bridge that's already there (right now it's connected directly to the receiver which gets that receiver on the network, but doesn't supply the "DECA cloud" with any sort of network connection).

    From looking at all the pictures and diagrams I believe I have it now :) When the tech comes back Monday he just needs one more DECA with a PI, a splitter, and the stop band filter, because it doesn't look like there's one there at the SWM PI and the 8 way splitter (I'm assuming it works now because there's no current Ethernet network traffic connected to the DECAs to worry about).
     
  6. mcsmolar

    mcsmolar Cool Member

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    May 22, 2010
    One last question. I moved one DECA from a room I don't use much and I am redoing setup. When kind of dish should it be set to? I know it's a slimline but I have 18 different choices and not sure which it should be. Is there a particular one for a DECA setup or do I have to do trial and error?
     
  7. mikeny

    mikeny Hall Of Fame

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    Aug 20, 2006
    The DECA cloud alone networks the receivers for MRV. Bridging the cloud to your 'home network' be it directly through router or alternatively via switch, wireless bridge or powerline provides access to the internet for On Demand, TV Apps, Media Share and DirecTV2PC, and DirecTV Cinema ordering.
     
  8. jeffreytz

    jeffreytz Cool Member

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    Feb 3, 2007
    Ahh, awesome! OK I can set that up now and then add the internet connection for "on demand" on Monday.

    Thanks!!

    JT
     
  9. mikeny

    mikeny Hall Of Fame

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    Aug 20, 2006
    Enjoy and good luck.
     
  10. 69hokie

    69hokie Icon

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    Sep 23, 2006
    Install was completed today, but originally scheduled for yesterday. The HSP called yesterday to indicate he had the parts, but the tech had already left and had no way to get the parts to the tech...and the tech had not been trained but the supervisor indicated he was going to try to talk the tech through it. I told the supervisor that I had participated in some of the DECA testing and was familiar with how to and how not to install them. Today, the tech arrived. He was eager to learn since he had absolutely no knowledge about SWM16 or DECA. We worked together and he asked a lot of questions, but got the intall completed relatively quickly and he called and got D* to initiate my Multiroom Viewing Service. He expressed appreciation for my willingness to share what I knew with him and he was really eager to learn. A good experience for us both. I got what I wanted installed and he gained a little knowledge about installing equipment he had not seen before today. I also told him about DBSTalk and suggested it was a good way for him to keep up with what D* was doing and the kinds of problems people were experiencing with their setups.
     
  11. jeffreytz

    jeffreytz Cool Member

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    Feb 3, 2007
    OK so I powered everything off, removed the wireless bridges, connected the DECAs via cat5 to the receivers, then powered everything back on, and the two receivers that worked before on MVR still work, but the bedroom HR20-700 still wasn't showing any DVRs connected to the network. I took a look at its network settings and noticed it had an old IP address from when it was connected to the home router two years ago in CA, so I went into network settings and selected restore defaults, then let it reconnect to the network. It reported there was no internet connection, I exited, and then it could see the other two, success!

    Here's the funny thing: looking at the "to do" queue on my media room DVR, I now have zero recording conflicts thanks to the SWM upgrade ability to record two shows on a single coax. A big reason why I was using the multi-room beta (and before that my SlingCatch) was to see shows recorded on the basement DVR because they couldn't record in the media room; the odds of that happening now are pretty slim (but there have been times in the past when I've "needed" to record three things at once, so this will be useful in that situation). I guess now the basement DVR is relegated to "extra space" :)

    Thanks again for the help!! Can't wait to get the internet hooked back in!

    JT
     
  12. jeffreytz

    jeffreytz Cool Member

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    Feb 3, 2007
    One more quick question: since this is all working, does that mean the stop band/smw filter is installed? I don't see it anywhere, but maybe it was installed outside? My system reports I have the SL5-SWM dish at this point.

    Thanks!
     
  13. mikeny

    mikeny Hall Of Fame

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    Aug 20, 2006
    Excellent. Please post how the internet hook up goes.
     
  14. dpeters11

    dpeters11 Hall Of Fame

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    May 30, 2007
    Cincinnati
    After first install didn't connect up the Internet portion, I called DirecTV to have that done. Tech came today, but the last time he was at the warehouse, they didn't have broadband DECAs so he was going to use a standard deca with an injector. But apparently, now that the warehouse does have broadband DECAs, he has to use them, but the warehouse is closed on Saturday.

    So had to reschedule for a third day. This is starting to get aggravating. I wish I could specify this tech from now on though. He's been using MRV for 6 months and said he answered a lot of the questions the trainer didn't know the answer to. He specifically mentioned DBSTalk.
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,709
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    Dec 9, 2006
    Looks like they coming out early [the new DECA]
     
  16. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    9,341
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    May 17, 2010
    USA
    Connected Home...We have been a DirecTV customer since 1995. Through the years all upgrades and modifications went smoothly and on time. Last year we sold our home and purchased a new on. The installation there was easy and on time. However getting the Movers Connection Bonus turned into a real nightmare. If you suscribe to the Premier Package the reps at DirecTV are not sure how to apply the freebies. Our account was modified for the freebies causing billing errors and programing errors! Finally told them to keep the Movers Connection Bonus.
     
  17. spaul

    spaul Godfather

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    Jul 18, 2009
    I, was going to have update of install from Tues. 5/18 but, had to change twice due to my wife getting sick then spending 3 days in hospital.So, now set for Sat. 5/29 will report on this after install. I, do have a question after the set up will my other 2 bxs be able to use the apps function like I use now on my HR20- 700 not a deal breaker but, it did cross my mind .My internet connection as present is hard wire connection into wall outlet one to HR20-700 the other to my router/modem DSL in my office area .Appreciate any input also my wife is doing better and will be comming home Sun/Mon @ latest.
     
  18. Steve

    Steve Well-Known Member

    23,065
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    Aug 22, 2006
    Lower...
    First off, great news about your wife. Best wishes to her for a speedy recovery.

    After the DECA install, all three of your boxes will be networked, so TV Apps, VOD and media sharing should work across the board.
     
  19. dpeters11

    dpeters11 Hall Of Fame

    16,344
    505
    May 30, 2007
    Cincinnati
    Yeah, it's just annoying that they wouldn't let him use the DECA he had on the truck, and forced me to reschedule again. And that Multiband's warehouse is closed on likely one of their busiest install days.
     
  20. jagrim

    jagrim Hall Of Fame

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    Aug 25, 2006
    At least your installer had extra DECA's on the truck. Mine came with only one per STB and no splitters for the (3) HR20-100's. Of course, he didn't know how to set up an HR20-100 properly before he came here. They noted on my work order that they would bring a BB DECA when they get one. To get everything working, I plugged the DECA near my router into a Dlink switch and then to the STB. It is working flawless so far.

    In about a month, I will order an HR24 and replace one of my HR20-100's so all I need is a power supply to convert one of my existing DECA's for the router hook up.

    Now my wife understands why I keep all these parts stored in boxes in the closets around the house.
     
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