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How do I get DirecTV to install a SWM?

Discussion in 'DIRECTV Installation/MDU Discussion' started by WooPoo, Sep 23, 2008.

  1. WooPoo

    WooPoo New Member

    Sep 23, 2008
    I've been using the HD Tivo (HD10-250) for the past 4 years and DirecTV contacted me last week about a free HD swap. So, I scheduled for the install and they brought out a new HR22 yesterday and they're shipping an AM21 on the way since they don't offer HD LiL in my area.

    The new box works great, except for the fact that diplexers don't work quite right with the new Ka band signal. When I built my house, I wanted to cable everything up correctly for DirecTV, so I have 2 RG6 lines going to every room back to my media hub. The 2 lines going to my main HDTV also carried a diplexed OTA signal over one of the lines.

    So, here's my question. How do I get DirecTV to authorize a SWM for my location? I was on the line with three different CSR reps yesterday and none of them were able to get a SWM for me. The reasons varied, but basically they told me it's only for select markets and they didn't even see the option on their screens. I calmly explained that I've be a customer since 1996 and would love to stay, but if they couldn't provide me an option to get the broadcast channels in HD, then I couldn't imagine sticking around. If I had an SWM then I could just use one of my lines for satellite and one for OTA.

    Oh yeah, and I have one of the Slimline dishes. Thanks for any help
  2. Mertzen

    Mertzen Hall Of Fame

    Dec 8, 2006
    SWM switches are only reserved for new installs [ most of them commercial ] and only if you live in the roll out area and are eligible.
    If you really need a SWM8 switch, DIY. You're going to have a hard time getting it from D*
  3. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    I would agree, and the SWM switches aren't as expensive now as they used to be.
  4. davring

    davring Hall Of Fame

    Jan 13, 2007
  5. BattleZone

    BattleZone Hall Of Fame

    Nov 13, 2007
    DirecTV does not install SWM-8's *anywhere*, other than the few they installed in a couple of test markets to test the technology. Authorized MDU providers who get contracts with building owners or HOAs install them in the buildings they provide service for (along with other related infrastructure), and priviate individuals who choose to purchase them individually can install them. DirecTV does NOT install SWM-8's for residential use at all.

    DirecTV DOES install SWM-LNB Slimline dishes for residential use. To get one, you must qualify.

    You must:

    • be a NEW customer
    • be in an area that SWM equipment is being installed (soon to be everywhere)
    • order an HD-DVR
    • order a total of 5-8 tuners

    At this time, DirecTV is not installing SWM-Slimlines for existing customers for a number of reasons. They are in short supply (priority is always new customers), they are behind in new installations in most markets, and they don't have the infrastructure or inventory to handle upgrading non-SWM-compliant receivers on a wide-scale basis. So, they have created business rules that limit where SWM is provided, and the ordering system used by CSRs to create work orders is designed to enforce those business rules.

    So, as others have said, as an existing customer, if you want a SWM-8 or SWM-LNB, you must purchase them yourself at this time. Months from now, if and when SWM-LNB supply has ramped up, the restrictions will probably be relaxed, but no one knows how long that might be.
  6. WooPoo

    WooPoo New Member

    Sep 23, 2008
    Ok, so the consensus is that I'll most likely have to purchase the SWM on my own. That sucks. Do you guys think that I'll need to get a new LNB? This is the dish and LNB (Can't post a URL, but it's the AU9 from solidsignal) that my installers put in.

    Anybody think that I could basically get DirecTV to reimburse me the cost of the SWM through various credits, etc?

  7. evan_s

    evan_s Hall Of Fame

    Mar 3, 2008
    There are 2 options the SWM8 is a multiswitch and will work with your existing dish just fine. It has 2 ports for SWM tuners that can be split and should work with diplexing but it isn't technically supported. Since you have 2 lines run and would only need 1 to run both tuners with SWM you wouldn't even have to bother diplexing if you didn't want to. There are several options for supporting older equipment with a swm8 including 3 legacy ports on the SWM8.

    The SMM-lnb is a replacement lnb. You should be able to just pull the current LNB and slide in the swm one. This only supports SWM capable receivers with no legacy options and no support for more than 8 tuners.

    You might be able to get off setting credits but wouldn't go into things expecting this.
  8. BattleZone

    BattleZone Hall Of Fame

    Nov 13, 2007
    If you have an AT-9 dish, then you must either use the SWM-8 module or you'd need to replace your dish with an AU-9 Slimline dish and use that with the SWM-LNB, which only works on Slimline dishes. The SWM-8 will work with both dish types with their standard LNBs.
  9. Kansas Zephyr

    Kansas Zephyr Hall Of Fame

    Jun 29, 2007
    I think it's worth it.

    If you can run four lines from the dish, without a major hassle, and have a nice place to mount a SWM-8, I'd go that route. Since, you can add another one later, if you exceed 8 SWM capable tuners. Plus, the 3 legacy ports for SD IRDs...and the OTA port, if you wish to diplex (...although not supported by D*).
  10. TigersFanJJ

    TigersFanJJ Hall Of Fame

    Feb 17, 2006
    You can run an extra line for OTA if you can gain access above or below the wall through the attic/crawlspace. It will save you some money if you are able to do it. If not, buying a SWM from a third party may be your only option.
  11. gator1234

    gator1234 AllStar

    Jul 21, 2007
    I had existingservice moved to a new house (Movers special). I told them I had two wires coming into the house and it was prewired. I was going to be using 3 HD DVRs and 2 Reg DVRs. I requested SWM and they installed SWMs.
  12. Cmnore

    Cmnore Godfather

    Sep 22, 2008
  13. swire

    swire New Member

    Dec 14, 2007
    I've been with Directv for years and just upgraded to HD last week. I got a new slimline dish, a 6x8 multiswitch, 4 new lines run, and two HR22s installed, all for $19.95.

    That was for an HD upgrade. I don't know if the same would be available to an existing HD customer but it should be.

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