how do I get on-shore support?

Discussion in 'DIRECTV General Discussion' started by chuck1996, Sep 14, 2019.

  1. chuck1996

    chuck1996 Mentor

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    Jun 28, 2007
    Is there any way to get DirecTV support from a native English speaking representative? Support has just been a horror show ever since AT&T took over. The web site is useless and it take forever to get someone on the phone.
     
  2. TANK

    TANK Icon DBSTalk Club

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    Feb 16, 2003
    FLORIDA
    I call Mon or Tues during the day .
     
  3. chuck1996

    chuck1996 Mentor

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    Jun 28, 2007
    Didn't work for me.
     
  4. Lsol

    Lsol Mentor

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    Jul 30, 2006
    Say "cancel" at the promp.
     
  5. HoTat2

    HoTat2 Hall Of Fame

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    Los...
    Yes,

    Just keep saying "cancel service" when prompted by the AVR ...

    And that will get through to the "Loyalty" Dept. (Formally called "Retention").

    Which is always on-shore to my knowledge ....

    Sent from my LM-V405 using Tapatalk
     
    Rich likes this.
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    I think you're right. Only number I've called so far is the Loyalty number. Always get an American. But, when this happens in other places I just ask for an American. Usually get one.

    Rich
     

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