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How do I swap the Location of HR34 and C31?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by kliff11, Jan 21, 2013.

  1. kliff11

    kliff11 New Member

    Jan 29, 2007
    I moved into a new house and had Directv install an HR34 Genie in my living room and a client, C31, in my upstairs bedroom. I've decided I don't want the giant HR34 box in the living room. I would like to move the HR 34 to the Bedroom and the C31 to the living room. When I tried to do this I moved the HR34, the SWiM, and the Wireless Internet Kit to the Bedroom. Then I moved the C31 client to the living room. It didn't work. The error I got was "Problem communicating with satellite".
    Directv said they could swap it for a fee but it seems like this should be something I can do myself. Does anyone know how I could do this?
  2. dettxw

    dettxw MRVing

    Nov 21, 2007
    Choctaw, OK
    Should have worked.

    Draw us a diagram of the way it is now so we can see what's wrong.
  3. west99999

    west99999 Icon

    May 11, 2007
    You need to leave the SWM power supply where it was otherwise if it is moved you have to go to the splitter and move that line as well.
  4. kliff11

    kliff11 New Member

    Jan 29, 2007
    Thanks. I left the SWM where it was originally and it worked. Both the receivers are working. However, now the On Demand features are not working. I tried putting the wireless connection kit with each receiver but neither worked. Is there something I'm missing? Or will this only work if the SWM, Wireless Kit, and HR 34 are all in the same location. Right now my SWM is connected to the C31.
  5. Jacob Braun

    Jacob Braun King of Awesome

    Oct 5, 2011
    Tulsa, OK
    The CCK can go in any location...I would recommend using the one closest to your router. So Coax to SWM->to WCCK->to C31 will work.

    On the Wireless CCK be sure the towards LNB port is the one going towards your wall/dish, and the one labeled Sat-RCVR is the one going to the C31 or HR34.

    What errors was it giving you?
  6. kliff11

    kliff11 New Member

    Jan 29, 2007
    When I go to On Demand the movie pictures are greyed out and when I click on categories nothing shows up. If I tune to 1501 HBO On Demand it just says channel unavailable. When I run a network setup test it gives me an error that says there are network playback problems: Diagnostic Code 72-79-541.
    The receiver does show a valid ip address and I have other wireless devices working. I was able to play a YouTube video through the HR34. Does this prove the WCCK is working?
  7. kliff11

    kliff11 New Member

    Jan 29, 2007
    UPDATE: On Demand started working again. Maybe it needed some time to get the communication going again. It seems to have started working after about 15 mins.
    Thanks for your advice.:)

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