Directv installation service has gone from bad to worse in the DFW area. Had an Genie 2 upgrade install scheduled for last Saturday 8-12AM and after waiting for arrival the tech was a no-show! Called and they said the tech couldn't find the house - only been here as a customer for 20 years. Rescheduled for yesterday 12-4PM and same scenario, no show and no communication. Finally got through to tech at 6 PM and he said he would be there at 6:30, but he had to eat first. After no response at 6:45, called him back and cancelled. He said he would reschedule for the first call today. Well, you guessed it, no installer and we get a text that it will be tomorrow afternoon. I extracted the supervisor's number from the tech and after a lengthy conversation, he has promised to send his best tech out today. Still no word from him, though. Where is the accountability in the Directv service system? This is nothing but a black hole and it doesn't seem that anybody cares.