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How Do You Rate Your R-15 ?

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by Sat4me, Dec 29, 2007.

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  1. nhoJ

    nhoJ Mentor

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    Jul 6, 2007
    DirecTV Customer Service ... We Suck the Least !

    Actually I've never had a problem with CS. Just making fun.
     
  2. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    Colbert, WA
    I also have to agree with you. Although I left Dish for DTV because of HORRIBLE customer service from non-native speakers, I loved my DVRs. I never had the black screen of death (don't even know what that is a reference to). The DVR features were so much more intuitive and user friendly. They made sense and there was no feature lacking that I wanted.

    My R15's also have had no problems, but the box reacts so slowly to commands, the features are not intuitive and many of my favorite features from the Dish DVR do not even exist. The auto correct on FF and REW is one example. It has just come to the R15 - while I always had it on my Dish DVR. And my REW auto correct does not work.

    Anyway - everyone's experience is different and everyone chooses their provider for different reasons.
     
  3. Sat4me

    Sat4me Legend

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    May 13, 2006
    Subeluvr: First, I want to assure you that I am not one of the people who try to bad mouth Directv because I have Dish. I have a very high regard for Directv and I went into this research of whether I should switch with the attitude to be open minded but I really wanted to switch because it meant saving over $500 during the next 2 years and it offered the opportunity for new hardware from top to bottom. However, everywhere I looked, there was a high percentage of DIRECTV folks who really have no use for the R15. I'm estimating that at least 1/3 of the people think it is a poor product at best. This seemed worse than what I saw from the Dish folks (just my impression). I am talking about people on these Boards as well as people I know who have the R15. In fact, I could not find anyone locally who said anything nice about the R15. Thats only about 5 people but none of them would recommend it. My next door neighbor was considering switching to Dish because of the R15 and he instead went to HD and got the HR20. He loves that and says it is a way better product than the R15. If I had been ready to move to HD, I would have made the switch to Directv in a second (if they provided locals in my area) but alas they choose to not expand the spotbeam to include all of my DMA and that in and of itself will keep me from ever switching unless they change before I am ready for HD (probably next Christmas).

    Continuing with my research story, after evaluating what I found out about the reputation of the R15, I had to look at my own experience with Dish and in 10 years I have ABSOLUTELY NOT experienced the things you put in your post. I have NOT had lockups, noisy fans, black death screens (whatever that is) or continued reboots, etc. In 10 years, I have had to unplug a receiver to solve a problem maybe 2 times per year on average and doing that always solved my problems. I consider that to be a great record for the DISH equipment.

    I do not have a 625. I have a 508 and I absolutely love it. Couldn't ask for a better piece of equipment. I am keeping it and replacing an old 3900 with the 625. That is the upgrade I am getting for free from Dish. When I get it installed next Monday, I will do the test you suggested and let you know what I see.

    Regarding Customer Service, I couldn't be happier with the reps I talked to at Directv while trying to make this decision. They were great and very responsive to my questions. Unfortunately, they could not answer the question about whether I would ever get HD locals and that had a small bearing on my decision to stay with Dish because they do provide my HD locals.

    I do appreciate the information you and others provided to me and I look forward to interacting with you in the future. I will remain active on the Directv threads because I will face this decision again when I make the switch to HD providing Directv offers my HD locals.



     
  4. subeluvr

    subeluvr Icon

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    Jan 14, 2007
    You stated in your original post "after our very good experience with the Dish 625" and that was what I based my comments on.

    I attributed your satisfaction with your 625 to your actual use and experience over some period of time with that Dish receiver and that you anticipated disappointment with the R15 based on anecdotal information.

    The 508 is an apple in a comparison of oranges and is widely recognized as a solid one tuner platform.

    Now, based on your last post, it appears that I was in error and you were comparing two receivers that you never actually used in your home over any length of time... am I correct?

    As I said before, if you have a satisfactory experience with one company then there's no good reason to switch.
     
  5. Jhon69

    Jhon69 Hall Of Fame

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    Mar 27, 2006
    Central San...


    Chances are your HD locals will be added with the launch of D11(2008).The R15(DirecTV's first in house DVR has come a long way thanks to the CE program and will continue to do so).Actually the R15 is an NDS product.;)

    Tivo thinks Dish DVRs work good too,unfortunately one reason why is Dish has been found that their DVRs operation infringes on Tivo's patents.Will this change the way Dish's DVRs operate?,you would think so.While DirecTV still has an agreement with Tivo plus they just bought Replay.;)
     
  6. Sat4me

    Sat4me Legend

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    May 13, 2006
    Subeluvr: My error and my apology. I must have been drinking when I wrote the original post. I've been noted to do that before sitting down at this PC (lol). We do have some limited experience with the 625 because we have used one at my brother-in-law's house at the beach. We've used that box on several different occasions and I should have explained that. However, in my original post, I meant to point out the excellent luck we've had with the 508 and I misstated by writing 625. Didn't mean to mislead anyone, I'm just getting old and demented. I have now at least edited the original post to say 508. Thanks for pointing that out. I have not used the 625 long enough to be sure it is a reliable receiver but we didn't have any problems with our limited use.
     
  7. nhoJ

    nhoJ Mentor

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    Jul 6, 2007
    If you all think the R15 is bad...I just spent some time at friends houses who have cable (friends don't let friends have cable) DVR. One was a Motorola and the other a Scientific Atlanta. They were TERRIBLE !!!! Hit pause and wait 3 seconds before the TV would pause. Only 1 week of Guide. No organization of recorded shows...no folders, just a long list of everything that was recorded. Terrible delay in every other button pushed. Complicated interface. Only 40 hours of SD recording space. There was more that I can't remember and I'm sure if I started to dig deeper I would find even more things wrong. I just got so annoyed that couldn't stand it. And to think they pay more for the service and equipment than I do.
     
  8. ThomasM

    ThomasM RF Engineer

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    Milwaukee, WI
    Well, if that is all true about J.D. Powers and their ratings, I'm glad I'm with DirecTV even if it's high rating really means it "doesn't suck as much as the other DBS/cable folks"!!! :rolleyes:
     
  9. Upstream

    Upstream Hall Of Fame

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    Jul 4, 2006
    Thomas -- unless you have WOW! available, which was the highest of regional companies and 12% higher than DirecTV in the North Central (IL, IN, OH, MI, WI)
     
  10. ThomasM

    ThomasM RF Engineer

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    Milwaukee, WI
    What the heck is "WOW!"?? I've never heard about it. :confused:

    All I have around here is DISH Network, DirecTV, and BOW-WOW (Time-Warner Cable). :D :D
     
  11. dmurphy

    dmurphy Active Member

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    Sep 28, 2006
    Gee, that description sounds just like my DirecTiVo's, which seem to be the High Exalted DVR around here.

    No folders, delays, 40 hours of SD space... yep, defines my DTiVo's to a tea. Of course, folders were added later on in the Series2 receivers, but I have a GXCEBOT that lives on, and it does not (nor will it ever) have folders. And before you say "what delays?" - just go ahead and rearrange the season pass priorities!
     
  12. Upstream

    Upstream Hall Of Fame

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    Jul 4, 2006
    Just received the latest Consumer Reports, which rates television providers (as part of their ratings of Internet, TV, Phone providers).

    Their ratings seem to be consistent with JD Powers and ACSI:

    Verizon Fios (not rated by JD Powers or ACSI): 84
    WOW: 76
    DirecTV: 74
    Dish: 70
    A whole bunch of cable companies: 69-58

    Score differences of 4 points or less are not statistically meaningful.
     
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