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How Does Whole Home Work?

Discussion in 'DIRECTV Connected Home' started by jangell2, Aug 3, 2013.

  1. jangell2

    jangell2 Godfather

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    I wouldn't mind a CCK, but DTV keeps wanting to charge me for it. :)
     
  2. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Hmmmm. Too bad the installer didn't hook you up!
    What obstacles stand between the HR34 and your router?
     
  3. Bill Broderick

    Bill Broderick Icon

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    Long Island
    Just get it from ebay. If you don't need wireless, you can get a broadband DECA with the power supply (which works exactly the same as a wired CCK) for $11.90, including shipping right now.
     
  4. Struff

    Struff AllStar

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    Dec 23, 2008
    I've been trying to get Whole-Home for literally over two months now and I have had nothing but problems and misinformation.

    1) I was told I needed to upgrade to Genie+mini, which was fine with me. Tech came and it was blatantly obvious that he didn't want to do my work. He made up all kinds of excuses such as I had to change the location of of my TV's and had to do a lot of wiring. But then he found a red X on the 103 satellite because I had a 73% and 76% among the rest of the numbers that were all in the high 80s. He said I had to get someone to move my dish from the spot where they put it 11 years ago. I told him I would if he saw much better numbers in his signal strength meter at the proposed new spot, but he said he didn't have one because "DirecTV doesn't use them anymore" and he's been doing this job for 27 years and doesn't need one. That's when I told him to get the %^^&* out of my house and I reported him.

    2) A different tech came a month later. First he said he would need to rewire something at the dish to get the Genie+mini but the company "doesn't allow techs on roofs during the winter months" and "hasn't since 2011". Then he also saw that one red X and told me he couldn't continue because my system isn't passing the test needed before they can replace equipment. I called D TV while he was still here and asked if that can be overridden and three people later, no one had any idea what this guy was talking about. But he was patient and stayed with me. I told him all I really wanted was Whole-Home anyway and didn't really care about the Genies so he got on the phone with the rep and talked about what equipment I would need. And he told me how I could set it up myself to avoid another tech coming out and seeing that I fail the test.

    3) They sent me two wireless CCKs which I hooked up as the manuals direct and as the tech told me for Whole-Home (and unplugged the cat5 that was previously connecting my boxes to my router). I verified all my settings and called to activate Whole-Home service. They told me I couldn't because I need a SWiM and that the tech should have set one up. I explained the red x problem and to try to make a long story short, after literally over four hours and six different people on the phone, I told them to forget about it and I would look into buying a SWiM on my own and plugging it in all by my lonesome.

    So my question is do I really need one? The tech who told me which equipment to order never mentioned one (although it could have simply slipped his mind). The people I spoke with to actually proceed with the equipment order never said anything about it. Their website just says for Whole-Home service all you need is appropriate receivers, internet connection, and Whole-Home service.

    Sorry for my VERY long post but these people have been confusing the heck out of me and I know you folks here usually know more than many of them so I just wanted to get enough facts out there.

    Thanks!
     
  5. peds48

    peds48 Genius.

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    you are in a "catch 22" you don't need SWM if you can use ethernet, but DirecTV may not turn on WHDVR if you don't have SWM since SWM is their only supported method.

    Tell us what receivers do you have so we can try to get you in the right direction
     
    1 person likes this.
  6. Struff

    Struff AllStar

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    Dec 23, 2008
    The online account manager used to always say that I was unable to activate the service and I had to call them. Now since I unplugged the boxes from my network and use the wireless CCK's they sent me, the online account manager lets me Activate the service and I get the confirmation email, but nothing actually happens (i.e. the boxes don't have the service and my bill hasn't changed despite what the email says).

    I have an HR 23 and an HD R22. But on the online account manager the 22 says that it isn't connected to the internet (which it was even before I got the CCKs last week). The second tech who was here says both units are compatible. In my last four hour call to them one of the early reps said it was the 22 but then asked a supervisor who said it's ok because it's running the same exact software as my 23 (which is true according to the info in the menu settings). And when they transferred me to someone in tech support they said all my equipment is fine aside from the SWiM.

    How do they know when a unit is on the internet? My guess is it would be simple for the box to talk back to them, but since it's been taking me so long to do this, I don't know what to think any more. If I get my own SWiM, how would they know I have it?

    And on an unrelated question, my other house has a 24. Could I simply swap boxes between my two houses? I like the size of it compared to the bigger ones.

    Thanks,
     
  7. peds48

    peds48 Genius.

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    Please confirm you receiver model numbers. if you have an HD receiver H23 and an "HDDVR" R22 you won't be able to have WHDVR as DirecTV "sees" the R22 as an SD DVR and as such, you don't have the "minimum requirements" to run WHDVR which is one HD and one HDDVR. you currently have one HD and one SD DVR.
     
  8. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    Peds, my R22 is seen by all the other receivers, and it sees the others as well. My Genie Go sees it too.
     
  9. inkahauts

    inkahauts Well-Known Member

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    I was under the impression if you have one Hi Definition receiver of any kind and have hd access the r22 is considered Hi Definition.
     
  10. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    As I said above, Inka - My R22's (only 1 active at the moment) both work in the Whole Home setup and are seen by Genie Go as well.
     
  11. peds48

    peds48 Genius.

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    and I am not saying otherwise. all I said it the R22 cannot be used to meet DirecTV "minimum requirements" for WHDVR once you met the requirements, the R22 works just fine. This is no secret, it has been known for ions
     
  12. peds48

    peds48 Genius.

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    Correct, the R22 would be able to watch HD, however, since the R22 is SD, it cannot be used to meet DirecTV "minimum requirements" for WHDVR. This is not breaking news
     
  13. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    Got it! Thanks Peds. And this is exactly what happened to me, now that you mention it. It's why I added a Genie. So I could have Whole Home since they would not authorize it on my R22 and HR23.
     
  14. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    How soon one forgets :lol:
     
  15. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    :nono2: - old age? Can't believe I forgot!
     
  16. dazed&confuzed

    dazed&confuzed AllStar

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    Found out this is not correct. 1st CSR when I ordered the Genie upgrade told me I would get charged for (And activate) WHS when my Genie was installed. I already had 2 R-22's with large drives on them so I thought this would work great. The installer came out and put the Genie in along with two DECA's on the R-22's. When he fired everything up I had HD and WHS on all receivers, and was very happy!
    The next day none of my receivers were "seeing" each other. When I checked Whole Home status it said "Not Authorized". I checked online and saw that WHS had been activated one day and disconected the next!
    I called D** and was informed that since i only had the Genie and two "SD" receivers WHS was not available. After many words I was finnaly routed to an superviser or a retention specialist. He said the only way I could get WHS was if I had another HD receiver. After many more words he said he would send me an HD DVR for free so I could have whole Home.
    Still not real happy as I'll have to take one of my R-22's offline after I watch all the shows on it or else pay another receiver fee.
     
  17. inkahauts

    inkahauts Well-Known Member

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    That was ages ago I said that.. And as it found out, its just they wont do it without charging for mrv.

    And they need to get rid of the issue with r22s not being seen as able to do MRV.
     
  18. dazed&confuzed

    dazed&confuzed AllStar

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    I would be (And am) fine with the charge, I would have expected it.
    What bugged me was I was told I could get MRV with just the Genie alone and then just when it was working they disconnected it. If I hadn't raised a ruckus about what I had been told by the CSR I would have had to buy another receiver.

    +1 on the R22 point I have been telling D** that every time I call and every time I email them.
     

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