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Discussion in 'DIRECTV General Discussion' started by scottjf8, Dec 29, 2009.
Like I said, Directv should make it stop snowing....Idiots...
Just put your dish where you can reach it by hand - makes things SO much easier.
But the OP is right - Jan 7 is kinda nuts.
There are a million and one ways that the dish can be cleared off before January 7th. I cannot believe people are actually condoning this guys attitude.. The guy needs a tissue
OK, let's not attack the thread starter. People are entitled to an opinion.
For what it's worth I don't think DIRECTV should be held accountable for clearing snow off the dish, but then again I live in Southern California and don't have a lot of experience with the issue.
I agree. Even if the person's opinion is completely idiotic they are entitled to it.
Um, what part of "do not attack" did you not get?
Personally I went out and bought a 26 foot extension broom for $110 that keeps the dish on my roof clear. I wouldnt expect Directv to climb up on my roof every other week, thats for sure. Anymore than I would expect someone to wipe my butt when I drop a duece.
Perhaps a bit too much information in that last post. Let's keep family friendly, please.
1. X-mas eve here we had 40-60 mph winds.
2. x-mas day we had thousands of upgrades built as people unwrapped new tv's.
3. 1/3 of the staff is off on vacation
the result.... our pending went through the roof.
so then, i guess that we need to stop having storms, no one get's a new tv at x-mas, and the installers need to not have families.
It eventually came back overnight. But the amount of occurrences we deal with based on weather to get TV is ridiculous. Rain, wind, snow, anything else, and it goes out.
It's already been covered:
RE: Storms: Article 28 of the contract, subsection 2, paragraph 3.
"No storms shall be permitted to interfere with the satellite signal. In the event the signal is interrupted by a storm, please file Form 115 and request a bigger dish."
RE: New TVs at Christmas: Article 31 of the contract, subsection 1, paragraph 1.
"Any customer receiving a new television at Christmas will be required to wait at least 3, but no more than 9 months for related service upgrades to be installed, unless the customer is willing to pay the Express Service Upgrade Fee of $500 per television (non-refundable)."
RE: Installers having families (not): Article 15 of the contract, subsection 15, paragraph 9.
"Installers are expected to have no social life or activities outside of their work for this company; all such activities are forbidden (including dating, living with a significant other, marriage, having children, being responsible for older relatives, etc.). The only exceptions to working for the company are: a more or less adequate amount of sleep each night, 3 meals per day not to exceed 2 hours total, and 15 minutes daily of bathroom time, to be divided up between ****ing, showering and shaving"
They let you shave now?
Now that you are back, can you take a look at your satellite strengths? Perhaps that 1/7/2010 service call might help with a dish alignment.
Snow will be a signal stopper as you have read, but a small storm should not cause you too much grief.
I can understand your frustration Scott... hang in there friend.
You can use a super-soaker with hot water in it....
I live in Ohio and We get lots of snow and ice storms, I would never even think of calling D* over an ice/snow issue unless of course it brought my dish down....
I kind of see this thread going the same way one of mine did recently. Two issues being merged into one. One issue is the snow on the dish. I'll stand in agreement that it's expecting too much to want DirecTV to come out and sweep your dish for you. However, to me, it seems that was less of an issue than how he was treated by the super. I know a lot of you up here have experienced less than stellar CSRs and supers. We'll have to give the OP that. I'd have left DirecTV a long time ago if customer service was the only criteria I considered. It's a shame one often has to complain to Filipiak's office to get anywhere.
Well it isn't really great business sense to schedule large portions of your staff for vacation during a time when you know demand from customers will be high.
It's not like it's end of year vacation time or anything
This is how I see it too.
I wonder how many others in the same area called to request service because of snow blocking their signal. No wonder that they are backed up a week, especially with a holiday being part of that week.