I have to agree with the earlier post that states a dish alignment may be in order. We recently broke a 90 year record for most snowfall in one day, and thanks to an outstanding job by a DTV tech, I never lost signal once. This was with a 2-3 inch buildup of snow on the dish! The real issue is the impatience of the supervisor. I'm kinda wondering if this was the regular tech support or the contracted protection plan.