How freaking idiotic is Directv

Discussion in 'DIRECTV General Discussion' started by scottjf8, Dec 29, 2009.

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  1. timmmaaayyy2003

    timmmaaayyy2003 Hall Of Fame

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    I have to agree with the earlier post that states a dish alignment may be in order. We recently broke a 90 year record for most snowfall in one day, and thanks to an outstanding job by a DTV tech, I never lost signal once. This was with a 2-3 inch buildup of snow on the dish!

    The real issue is the impatience of the supervisor. I'm kinda wondering if this was the regular tech support or the contracted protection plan.
     
  2. DogLover

    DogLover Hall Of Fame

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    We had the same problem with our cable service here in GA. Went out everytime in a heavy rain.

    And ice, well, between trees falling, drivers skidding, and just the ice weighing down the lines themselves, ice is not really a good condition for reliable cable TV service. (I suppose if you live in an area with 100% underground utilities from cable office to your home, that's not a problem. We aren't that lucky here.)
     
  3. DogLover

    DogLover Hall Of Fame

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    If the OP was treated rudely, that's a different and more serious problem. DirecTV likes to advertise their customer service as better than cable. The CSR's and supervisors have to learn to remain polite, even if they believe the customer's expectations are not realistic.
     
  4. Mark Holtz

    Mark Holtz New Texan

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    In January, 2008, Northern California experienced it's worst storm in years (see this story of a crash that occurred that day). We had unusually high winds (exceeding 60 MPH) and power outages. DirecTV had crews coming out from out of area to re-peak dishes (mine was from Las Vegas) and, even then, it was a one-week wait.

    Another thing to remember is that it is Christmastime. One of the hot items has been a new HDTV. (Yes, my mom got one too). That means a lot of people swapping out dishes for the 99-101-103 version as well as getting HD receivers. A good portion of people are probably taking the week between Christmas and New Years off (some of it may be mandated). So, a little patience is needed.

    As for the supervisor, well, need to send him back to customer relations school. After all, it was probably the 20th call about that issue.,
     
  5. tralfaz

    tralfaz Duplicate User (Account Closed)

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    I would suggest you not wait until your signal is out to contact them about servicing your dish.

    I live in the Plano area and rarely lose my signal. I lost it yesterday for about 5 minutes.
     
  6. scrybigtv

    scrybigtv Godfather

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    I'll be flamed for asking, but: If a service call wasn't warranted, why did D* schedule one for Jan. 7?
     
  7. n3ntj

    n3ntj Hall Of Fame

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    Why did you even waste time calling D*? Get out there and brush the snow off your dish. Will only take a few seconds.. shorter than the time it took to even call D* and wait on hold. Snow on a dish shouldn't even warrant a service call to D*. Up here where it snows regularly, this is part of life.
     
  8. Tom_S

    Tom_S Icon

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    Well, considering this dude posted once, chimed in one time with meaningless info and disappeared leaving us to fight amongst ourselves I think this should be closed.

    He just wanted to start some commotion obviously.
     
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I have to disagree with your "conclusion".
    The OP had a problem and posted it here. This is what the forum is all about.
    What the forum members do with a thread is another story.
     
  10. mobandit

    mobandit Hall Of Fame

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    And succeeded...
     
  11. barryb

    barryb New Member

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    :lol:
     
  12. ddrumman2004

    ddrumman2004 Legend

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    Heh....cable here will go out in a heavy downpour....or it used too. Not to mention the time a farmer pulled a fiber optic cable out of the ground and cable was out for almost 36 hours.

    I know nothing about this FIOS you speak of and I doubt I could get it being I live in the country, sort of.

    I was meaning Dish Network mainly since they use a dish also. I don't consider cable to be any competition...at least not here where I live.
     
  13. pappy97

    pappy97 Icon

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    I am a bit surprised at the reaction here to the OP. His tone was off, but perhaps there was a point there, at least if he had the protection plan.

    I too am a DFWer with DirecTV. In fact I am both new to DFW and new to DirecTV. Last night for me too was the first I experienced any issues related to weather. Our fear was that there was water on the dish that froze over covering the LNB and effecting PQ/AQ (because a few weeks ago there was a bit worse snowfall and our DirecTV was unaffected, so we figured snow was not an issue). There was a point yesterday evening that we hardly got any channels at all. Yes it was frustrating but we did not call DirecTV, although we have the DirecTV protection plan. We thought it was premature to call until at the earliest, the next morning (this morning).

    It all came back later that same evening and all is well. But I can sympathize with the OP in the following ways:

    1.) Our dish is at the top of our two story house. No way am I going up there on normal conditions, let alone bad weather. That's why I pay $5.99/mo for the protection plan I really wanted the dish mounted to the side of the house like the previous owner's DirecTV sd dish, but the installer said they couldn't do that with this HD dish.

    2.) If this morning it still was out and was not something I could handle on own (see #1), I would have called DirecTV, invoked my protection plan, and I too would be furious if no one could come out until January 7.

    I don't know if the OP had the protection plan, but when you pay for the plan as I do this kind of stuff is covered and while I wouldn't expect someone to come out today, I'd expect someone to come out before the weekend is over, even if that means sunday afternoon and I had no TV through the New Years long weekend.
     
  14. coldsteel

    coldsteel Hall Of Fame

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    My in-laws had pixel issues with their CBS feed from Topeka over the Xmas weekend, and they have CableOne up there...
     
  15. Garry

    Garry Legend

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    If customer service was nasty, that's wrong. However, we really don't know the facts on what was said.
     
  16. Garry

    Garry Legend

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    Jul 4, 2006
    How does Directv get it to not snow?
     
  17. Tim Godsil

    Tim Godsil Legend

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    Dec 3, 2007
    Not Trying to defend Directv, but here it goes.

    Not everyone is nice, a-holes are everywhere. Why an a-hole would want to get a job as a customer service rep is beyond me.

    Or they had a bad day and they wanted to take it out on someone, which is why I dont take offense to that, I had my fair shares of bad days, but I can keep it to myself.


    Now Directv, Dishnetwork, and other satellite Tv companies operate on the Ku band.

    Ku is prone to rain fade and signal loss due to being a shorter signal (wavelength).

    Most people don't realize this and call up and whine when it rains. There is nothing you can do about it. Its no ones fault besides mother nature.

    Now there is another band of frequencies used for satellite and cable TV, its called c-band. It used a larger dish.

    Now 20 years ago most people had these dishes.

    They never went out in the rain or had much issues at all with signals.

    There were a downside to them, alot of people didnt like them because they were so big, or couldn't be used in a small yard.

    Cable uses these big dishes so rain fade isnt that much of an issue.

    So in about 1991, primestar came out with the little dish. Alot of people loved them because they could put a little 36" dish on the porch. They also didnt have to move between satellite and satellite and wait between shows.

    But like I said before, It has a down side, It goes out in the rain and can go out when there is alot of ice on it.

    Everything has a downside to it. Life isnt fair and it never will be, sometimes we do have to put up with things.

    Now here is what you can do.

    1. If you dont mind spending the 50 dollars (or free if you have the protection plan). Have a tech come out and move the dish towards a lower part of your house where you can reach it. I have mine on a pole I put in the ground so its really handy to get to.

    2. Buy or build something that allows you to clear the snow off the dish. The best thing would be two 10 foot lengths of pvc pipe with a toilet brush on it tapped together.

    3. If its only ice, buy something that will keep the dish warm or keep ice from building.

    Here is the greatest thing about satellite TV.

    1. You can have it where you cant have cable
    2. If cable is more expensive then satellite, then satellite would be the wise choice.

    Both of them were scenario for me. Cable TV with hd-dvr is 90 a month here vs 45 with directv.
     
  18. mobandit

    mobandit Hall Of Fame

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    Sep 4, 2007
    Why is this thread still open? :beatdeadhorse:
     
  19. Tim Godsil

    Tim Godsil Legend

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    Dec 3, 2007
    I have no idea.

    But I wish directv would tell people when they have it installed that snow, ice, or rain may block the signal at times.

    That would cut alot of these threads down.
     
  20. Garry

    Garry Legend

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    Jul 4, 2006
    Has anyone thought that the reason the appointment was made for January 7 was exactly because it was snow related and the CSR or technician knew the problem would be solved on its on own long before that.
     
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