How Hard is it to get a new Access Card?

Discussion in 'DIRECTV General Discussion' started by tylorert, Sep 15, 2019.

  1. tylorert

    tylorert Active Member

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    Sep 7, 2016
    Grayslake
    Hey everyone! I pulled an HR24-500 that has never been used. Its missing the Access Card. I pulled the top cover off and there is no dust at all. its a fairly new production run of the 24 (2013) and I would love to use it to swap my H24
     
  2. trh

    trh This Space for Sale

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    Call and ask to have it activated.
     
  3. Jack428

    Jack428 New Member

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    Jun 10, 2018
    I you have a legacy account, maybe. AT&T account probably not.
     
  4. litzdog911

    litzdog911 Well-Known Member

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    Jun 23, 2004
    Mill Creek, WA
    You'll need to call DirecTV .... 1 800 531 5000
    But with their new billing system you probably won't be able to activate it.
     
  5. Jack428

    Jack428 New Member

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    Jun 10, 2018
    When you call DTV, call the normal 800 number. Say technical services then 000000 until it transfers. You will get advanced resolutions. That is your best hope to get one.
     
  6. codespy

    codespy Sorry Bears Fans! DBSTalk Club

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    I was unsuccessful the last time I tried several months ago, on a Directv legacy account, and it was a confirmed owned receiver. I never had problems before that.

    I even had a brand new access card in my possession, and they would not marry it. I was also able to do that in the past...
     
  7. SledgeHammer

    SledgeHammer Icon

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    Agreed. Same experience in April. Boxes on eBay and Amazon are good for door stops and paper weights only. You can probably get an HR24 comp'ed anyways if your account is in good standing. Either way its going to be a 1 yr contract.

    Doesn't hurt to try a few times though :D.
     
  8. Jack428

    Jack428 New Member

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    Jun 10, 2018
    I was having the same problem. But the previous owner gave me his DTV account number. Finally an advanced resolution agent found his original access card number, put the receiver on my account, and ordered a replacement card sent to me. Works great. Other agents were trying to order a new access card. The system wouldn’t allow it. But changing to replacement card worked. But they have to find out the original card number to order a replacement.
     
  9. codespy

    codespy Sorry Bears Fans! DBSTalk Club

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    Nice, glad that worked out.
     
  10. tylorert

    tylorert Active Member

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    Sep 7, 2016
    Grayslake
    Thanks guys! Trh, nice to hear from ya! The account is fairly new. When I powered the HR24 up, it acted like it just came out of the box. This thing was never used. Strange part is, is that it has a recent firmware on it.
     
  11. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    it got it during first boot this time
     
  12. tylorert

    tylorert Active Member

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    Sep 7, 2016
    Grayslake
    Didnt connect it to the sat yet
     
  13. P Smith

    P Smith Mr. FixAnything

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    and what's the version exactly ?
     
  14. tylorert

    tylorert Active Member

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    Sep 7, 2016
    Grayslake
    Ill look when I get home. Its new enough to have the AT&T Rings around the globe logo. It looks alot like my current in service H24 and HR24.
     
  15. tylorert

    tylorert Active Member

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    Grayslake
    On the insides it also has a smaller power supply and a smaller main board. The hard drive mount is plastic with a proper fan gard.
     
  16. tylorert

    tylorert Active Member

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    Sep 7, 2016
    Grayslake
    On top of that its a HR24-500? By Humax. I have another Humax HR24 and the internals are totally different.
     
  17. tylorert

    tylorert Active Member

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    Sep 7, 2016
    Grayslake
    And the newer humax is noticeably faster.
     
  18. tylorert

    tylorert Active Member

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    Sep 7, 2016
    Grayslake
    Went to go check the firmware and got the dreadded hard drive death error. I think I know whats wrong. Ill try to fix it.
     

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