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How is CC working for you with L6.17?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Ron Barry, Feb 6, 2009.

  1. Feb 6, 2009 #1 of 40
    Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    It appears that L6.17 includes a CC fix. So use this thread to report how the Fix has addressed your CC issue. When you report include the following.

    What channels were you having problems, appear to be fixed?
    What channels are you still seeing CC issues (Be Specific and include DMA)?
    What is your receiver?
     
  2. Feb 6, 2009 #2 of 40
    dschneider

    dschneider Mentor

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    Aug 23, 2007
    Here again below are my comments on the current CC function with L6.17 for this new dedicated thread. Also wanted to add that I still have no CCs on HGTV HD (SD is OK).

    The good news is that 6.17 seems to have fixed the problems with CCs on the various HD Movie Premiums feeds (HBO HD, MAX HD, STARZ HD, AND SHO HD plus all the related multiple HD movie feeds) that have been broken in recent months.

    The bad news, is that now I have no and/or messed up CCs on my local channel HD stations for NBC and CBS. The problem affects only the DISH HD feed for those two stations -- CCs on the SD versions as well as OTA being fed thru my 722 are OK. So the problem seems to be related to the satellite feed of those two networks.

    ABC and FOX HD are both OK. In my area, NBC and CBS HD are 1080, and ABC and FOX HD are 720, so I my guess would be that it is a 720/1080 decoding issue.

    Wash DC Area
    VIP 722 with Dish HD Locals
    L6.17
     
  3. Feb 6, 2009 #3 of 40
    langlin

    langlin Godfather

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    I have had CC problems for the past few months, it was always noticed on a DVR playback from locals. If I was not recording I could reboot the 622 and the captions would return so it seemed the recording was ok. I don't have a log of which but last night we viewed a NBC OTA recording and captions were ok then viewed a CBS recorded from satellite feed dish recording and the caption were not there. we were recording so I could try the reboot. I'm in San Antonio. I don't even know how old the shows were, our viewing is exclusely from DVR and we have a large backlog of network shows to view at the rate of a couple a night. In the past we have noticed the problem on CBS, NBC and PBS shows. We enjoy the English mystery shows on PBS and really need the CC to keep up with the cockney and Scottish dialog :).
     
  4. olguy

    olguy Hall Of Fame

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    Jan 9, 2006
    One of my 622s got 6.17 last night. A quick tour of the premium HD channels HBO, etc and it looks like the CC problem was taken care of. Plus I was trying to watch XIII which last night that had been recorded Sunday night on NBC and there were problems with CC. This morning I tried and while slow getting started CC seemed to work fine.
     
  5. shortspark

    shortspark Legend

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    Oct 25, 2006
    I must have received my update last night. This morning I did a quick check of the channels I was having problems with (mostly HD such as HBO) and all seemed to now work properly. Tonight I will see if my locals are affected.
     
  6. tnsprin

    tnsprin Hall Of Fame

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    Mar 15, 2003
    The rollout has reached my ViP622 that is most active and which often has CC on (Previously hit only the one in my bedroom where I rarely have CC on). Its hard to be sure but the CC seems more solid than before, previously saw lots of overruns and scrambled words that made it impossible to read some of the captions.
     
  7. russ9

    russ9 Godfather

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    Jan 28, 2004
    2 days ago the CC stopped working on CNBCHD. Today I got 6.17 and it is now working again
     
  8. olguy

    olguy Hall Of Fame

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    Jan 9, 2006
    Update: I started watching XIII tonight and CC worked fine. A bit later my wife came in and wanted to watch Lost recorded last night off our ABC affiliate and CC worked fine. Then we watched New Adventures of Old Christine recorded last night off our local CBS via satellite. No CC. That was followed by Gary Unmarried from last night off our CBS station via OTA. CC worked fine. I then watched the remaining hour and a half of XIII and CC did not work. I turned the 622 off and back on and it still didn't work. I was recording something so I couldn't do a re-boot.

    I just checked several channels. CC did not work on our local NBC or CBS via satellite. It worked on our local PBS, local ABC, Sci-Fi Channel and a couple of others via satellite. And strangely, it works on our local CBS via OTA through the 622. But not local CBS via satellite. I'm recording Eleventh Hour via OTA so I can't try the other locals via OTA just now.

    I'll update tomorrow when I can try all the locals via OTA.
     
  9. olguy

    olguy Hall Of Fame

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    Update II: Okay, this morning there is no change. My local CBS and NBC via satellite have no CC. Local ABC, PBS and Fox do. All 5 have CC OTA via the 622 so it looks like it's somewhere between here, there and back down to here on a couple of my locals. So is the email dishquality@echostar.com? Don't want to rant but to pass on this info.
     
  10. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    DOes not look like a rant to me olguy. Just your experience. Do you still have the same XIII on your TV. If so can you reboot your box and check the posts where you had and did not have CC and see if the spots were CC and no CC are repeatable. Definitely would be a good data point.
     
  11. olguy

    olguy Hall Of Fame

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    Jan 9, 2006
    Oops. I thought of that just as I hit delete last night. As my 50 year old son frequently says "damn it's fun bein' around old people." Anyway, I just unplugged and waited a bit and rebooted. No change in the locals live. And last night's ER recorded from our NBC local via satellite has no CC. And last night's Grey's Anatomy recorded from ABC local has CC. But HBO HDs all work now :hair:
     
  12. dschneider

    dschneider Mentor

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    Aug 23, 2007
    An update on CCs w/6.17 in the Wash DC area:

    Still having problems with NBC and CBS HD, Dish HD feed only (SD and OTA HD thru 722 are OK). What I figured out is that CCs on these two channels behave differently depending on whether they are realtime CCs (like news, Today, talk shows, etc) or scripted (primetime comedies, dramas, etc).

    For realtime, CBS HD CCs are OK, but NBC HD CCs are absent. NBC HD CCs may be present when TV is first turned on, but pressing Cancel, etc will take them out. They will start again however with either a reboot, or when coming back from a commercial or related break.

    For scripted (mostly primetime), both CBS and NBC HDs can be slow to start and get in synch, but eventually work themselves out OK. However, at some point, CCs seem to crash completely and can only be restarted with a reboot. I have not been able to pinpoint what causes the crash, but suspect it has to do with timers firing as they do for me during typical primetime activity. Of course it is a PITA rebooting while trying to record, so once this happens, that's it for me for NBC and CBS HD for the evening (both live and recorded). Note that even during the full crash, CCs are fine on ABC and FOX HD.

    Interesting details noted: During daytime programming such as Today, after CCs go out due to hitting Cancel, etc, in addition to rebooting or waiting for commercials, you can also get them to come back by playing a recorded NBC HD scripted show (eg, ER) briefly showing CCs, stop the recording, and then CCs on the original live NBC HD will be back. Seems it is able to "learn" from the recorded scripted programmings and then display properly, at least until Cancel, etc. is hit on the remote.

    Another interesting observation -- contrary to the above poster, I do not have CCs on CNBC HD with 6.17. In fact, if I merely tune into that channel or a timer fires for it, it completely knocks out the CCs for both NBC and CBS HD requiring a reboot.

    The problem in general seems to be that the decoder can no longer determine "mid-stream" how to handle decoding on these channels. Whatever they did to fix the premium/movie HDs, broke some of the local HDs . . .

    Anybody notice problems with non-local HD CCs other than CNBC HD? This is the only one I have noticed. BTW, HGTV HD CCs were finally fixed for me on Thursday (as per my ongoing communication with engineering). That one appears to have been a transmission problem unrelated to 6.17.
     
  13. olguy

    olguy Hall Of Fame

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    Anoter update. It seems as though it makes no difference if a program is network feed or local programming. If CC works it works on both. If it doesn't work, it doesn't work on either. And again, CC works on my local affiliates OTA via the 622.

    As of yet I have no response to an email I sent to dishquality@echostar.com. Does someone have another email I can try? Engineering would be a good one. Not sure if it would do any good to send one to Charlie :p
     
  14. shortspark

    shortspark Legend

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    Oct 25, 2006
    It is clear we need a standard. If some channels provide good CC via Dish then the technology is there for all channels and broadcasts. I don't know how this stuff works but if it works for some it can work for all. The Gov't has to tell each station and provider to adhere to the CC standard that works instead of each doing their own thing.
     
  15. olguy

    olguy Hall Of Fame

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    I'm not sure about the stations doing their own thing. But Dish definitely is. And because broadcast CC will not work with HDMI or component, the FCC requires all satellite and cable companies that provide retransmitted programming to provide CC.

    My current frustration is caused by a couple of things. First, CC did work on all my locals via satellite recorded or live, network feed or local programming prior to 6.17 but not after. The other thing is CC works on all my locals recorded or live, network feed or local programming OTA via the 622.
     
  16. shortspark

    shortspark Legend

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    Oct 25, 2006
    I have noticed a big improvement with CC since 6.17 but I am not in the same boat as you. I get all my locals OTA via the 622 and do not subscribe to the Dish locals. I live way out in the country but I have a deep fringe Channel Master with rotor atop a 60' tower. This brings in all the "locals" (about five stations) I would get with Dish except PBS and maybe one or two others that are not locals per se but would come with the package.

    I don't subscribe to locals with Dish because our market is so small we will never get HD through them and my OTA HD is perfect. But, I can see the frustration in having HBO and other such channels being fixed but in so doing screwing up the local CCs. Even with my hearing aids on I have to use CC for most programs or I'm lost and that is why I wanted a standard. I still say if CC works on some channels it ought to work on all.
     
  17. olguy

    olguy Hall Of Fame

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    I'm with you on that. Right now OTA is a mixed bag for me. I was getting the CBS affiliate at 100% strength but noticed today it was down around 80. And the NBC affiliate was 75 or so and today it's around 95. Maybe if the idiots in congress ever let them finish the transition to digital the signals will settle down.

    My problem is that there are a few nights that I'm recording 2 of the locals so OTA only won't get it. And occasionally I record 3 of them.:p
     
  18. moman19

    moman19 Icon

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    Results are spotty as of this Sunday evening....

    The Good news: ABC Prime Time shows, which often had zero CC here in St. Louis (HD and sat) now seem to be working 99% of the time. I do notice sentences dropping an occasional word but this is a major improvement.

    The Bad news: There is now no CC on CBS Prime Time Events (HD or sat). Zero! CC seems to flash very briefly with each new sentence, but not long enough to read the first word.
     
  19. olguy

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    Jan 9, 2006
    Well, I did get a response to my email this morning. The responder stated the information will be forwarded to the Locals Engineering Department. I'll let you know how it goes from here.
     
  20. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Dec 10, 2002

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