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How is your HR2x performing?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Doug Brott, Jul 30, 2009.

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How is your HR2x or R22 performing on 0x312 firmware?

  1. A

    0 vote(s)
    0.0%
  2. B

    95 vote(s)
    23.7%
  3. C

    138 vote(s)
    34.4%
  4. D

    92 vote(s)
    22.9%
  5. F

    57 vote(s)
    14.2%
  6. Just Looking / Cutting Edge Participant

    19 vote(s)
    4.7%
  1. Aug 7, 2009 #181 of 234
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I guess you've never heard of sarcasm...rolling eyes :rolleyes:

    Of course it’s a completely unreasonable assumption, thus the sarcasm. But, to be clear so you get it, I don’t think you were actually saying people won’t leave their service provider if they dislike the equipment or service because they have good credit.

    The point I was trying to make, apparently badly, is that if people were so upset and threatening to leave (I can’t count the number of times I’ve read posts stating such) then you would expect to see an increase in churn and we haven’t. If subs were going to abandon ship, it doesn’t matter how many customers with good credit we have, churn would still have gone up.

    Since we haven’t seen an increase in churn, it becomes a valid assumption that it’s not bad enough to leave. The point that it would actually be bad enough...well I have no idea. :grin:

    Mike
     
  2. Aug 7, 2009 #182 of 234
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Actually, I will argue it’s the other way around. You and others, started lambasting members who voted A (e.g. way back on page one/posts 15, 16, and 18 and many subsequent negative posts).

    Based on that some became frustrated with your negativity and direct attacks on other members votes that they chimed in. It is absolutely incredulous of you to say that you are posting because of what others had said in this thread.

    Mike
     
  3. Aug 7, 2009 #183 of 234
    dreadlk

    dreadlk Hall Of Fame

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    What happened to Ignoring me:confused:
    Once again you keep posting without reading :nono2:

    _____________________________________________________________
    Drew Said
    "why would you think anyone is ignoring the C and lower grades? "

    I replied
    "Because we have people pointing out that the Majority think it's a "B" and thats all they seem to be getting from the Poll, so others had to start pointing out the other side of the picture."

    ______________________________________________________________
    This is all recent stuff, but you still seem to be hung up on Page 1.

    And yes I do think that anybody who thinks this thing is perfect is sipping Kool-aid. Even Doug has come out and said there are speed issues and even CE'rs complain about Briiips and forget trying to tell me that Briiips come from the stations, I know better, I have the Orginal C-Band and KU Band Satellite feeds to compare some of these stations with, and the orginal broadcasts don't have Briiips. IMO almost all these Briiips are a by product of a buggy mpeg4 compression scheme, thats why it got so much better after just one update.



     
  4. Aug 7, 2009 #184 of 234
    TXD16

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    I'll try one more time and then I give up.

    What you are saying is that since DirecTV clients are not leaving in droves, the equipment must be great! What I am saying is that you have no basis whatsoever for making that kind of statement nor do you have any idea just how many customers are leaving for the very reason you seem to be assuming they aren't, namely dissatisfaction with their equipment.

    While the equipment may indeed be tolerable for some, most, or nearly all, people discontinue service (or not) for all sorts of reasons, each comprising a portion of the churn rate.

    The fact of the matter is that we simply do not know what percentage of the actual churn rate is attributable to lack of customer ability to pay, customer deaths, customer dissatisfaction with equipment, customer dissatisfaction with programming, customer dissatisfaction with CSR experiences, etc., but we do know that the churn rate is made up of all those components and more.

    What we also know is that DirecTV has stated numerous times that recent decreases in churn rate are primarily attributable to an enhanced focus on customer credit worthiness (thereby reducing the number of involuntary terminations)---not a reduction in customer deaths, not superior equipment quality/performance, not superior programming offerings, not superior CSR experiences, etc. Quite obviously, that does not exclude all of the aforementioned as legitimate reasons for customer retention, which, in fact they are.

    Now, given the above, it is entirely reasonable to deduce that if any component reason(s) of the churn rate is(are) reduced, including the portion that includes customer dissatisfaction with equipment quality/performance, then the overall churn rate has the potential to decrease. What it doesn't do is stem the current mass exodus to greener pastures, since there is no exodus to stem.

    Simply stated, all other things being equal, it should be intuitively obvious that increasing the quality/performance of the equipment will serve to reduce the number of customers, however many or few that may be, who are, indeed, discontinuing service due to equipment dissatisfaction, or who may be leaving as a result of a combination of reasons including equipment dissatisfaction, and allows the churn rate to be reduced even further. Why is that so hard to understand? :shrug:
     
  5. Aug 7, 2009 #185 of 234
    Larry_Rymal

    Larry_Rymal AllStar

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    Just simply put---SLOW. HR22/100. Slowest DirecTV receiver I have ever used since 1995. All features work great----s l o w l y. Just molasses slow.
     
  6. Aug 7, 2009 #186 of 234
    TXD16

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    Heretic.
     
  7. Aug 7, 2009 #187 of 234
    dreadlk

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    What your saying makes 100% sense, if SOME people took the time to read posts instead of just replying they would get it. My own experiences bears out exactly what you are saying, I have seen friends complain and complain about the HR2x, most say they are going to get rid of D* and switch to E* or cable but almost all of them still have HR2x.

    I think many factors stop people from giving up the HR2X even if its giving a lot of problems, things like:

    The 2 year contract.
    Sunday Ticket
    All the shows they have recorded and saved will be lost.
    They love the HD picture quality and are not sure how the other providers PQ will look.
    The hassle of going through the ordering and Installation.
    They believe that all DVR's are problematic because they have heard stories about Comcast DVR's so they figure the HR2X is not all that bad.

    Some people don't even watch much TV, so they never even experience most of the problems. (Most of the people in my company are constantly traveling to our off shore Data entry facility in the Caribbean; they spend almost 40% of the year abroad)

    Lastly, Cash is tight now and some people don't want to Pay E* for a new DVR or they have already used E* and don't want to go back so they stick with D*



     
  8. Aug 7, 2009 #188 of 234
    Drew2k

    Drew2k New Member

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    That's not what I've been saying...

    Less than 40% of the respondents here say that the receivers are worthless pieces of crap and are not happy that others don't agree with them. I've said that since DIRECTV has such low churn with a very discerning customer base with advanced equipment, this means that the receivers are acceptable. If they were not acceptable (or were worthless pieces of crap) then the churn would be higher.

    You want to argue I have no proof, fine, keep arguing. Have a ball with it...

    The bottom line is that those in Camp A who who think the receivers (as a product line) are worthless will not be convinced otherwise, while there are many here in Camp B who think the receivers, although not perfect, are definitely not worthless. Camp B also recognizes that there are individual clunkers out there, as with any product, but Camp A refuses to accept that anyone in Camp A can have a DVR they are perfectly satisfied with.

    This has been fun, but this thread is an exercise in futility, as there will be no final agreement.
     
  9. Aug 7, 2009 #189 of 234
    Drew2k

    Drew2k New Member

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    On a related not, bottom quoting is very difficult to read when the response precedes the quote and the response is lengthy! :p :p :lol:

     
  10. Aug 7, 2009 #190 of 234
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I like how you only include part of my post and then miss quote the following which you conveniently left out...
    Since we haven’t seen an increase in churn, it becomes a valid assumption that it’s not bad enough to leave.
    and then you miss represent my comment as follows…
    What you are saying is that since DirecTV clients are not leaving in droves, the equipment must be great!

    Even when I state something explicitly, you leave that out, and then you make an inference on what you did leave in and base an entire long winded post on that single incorrect premise...interesting. :scratchin

    “Simply stated…” it’s not bad enough to make people leave. Simple as that; it doesn’t imply that I’m saying the equipment is great, nor does it mean everyone is happy with their hardware. Infer what you want from that. :shrug:

    Mike
     
  11. Aug 7, 2009 #191 of 234
    TXD16

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    Agreed. ;)
     
  12. Aug 7, 2009 #192 of 234
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Done!
     
  13. Aug 7, 2009 #193 of 234
    bsnelson

    bsnelson I can has HR2x?

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    I'm going with "C" for a HR20-100 and a HR21-100. I regularly have the following:

    1. Briip (very annoying)
    2. Inadvertent skip to end
    3. Slow/erratic response to remote commands

    I also have HDMI handshaking problems, but that may be due to my Psyclone PSC47 switch box, so I'm not going to blame the HR2x boxes for that. I don't have a lot of the slowness that many complain about, but there are moments of slowness. The top two above, though, are our worst problems.

    Brad
     
  14. Aug 7, 2009 #194 of 234
    Nicholsen

    Nicholsen Godfather

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    1. :)Tip of the hat to Doug for initiating a somewhat controversial thread, and asking the CE participants to refrain from responding to the poll in order to get "cleaner" data.

    2. I think an A or an F vote for this unit may reflect some bias. If you discard those votes, you are looking at about 40% who give it a C or D. In an era of great consumer electronics, that seems like pretty weak beer, at best.

    3. Two theories (theories don't have to be correct to be fun) -- Perhaps the HR2x's somewhat troubled software evolution has hit bottom, and Doug anticipates the next NR is anticipated to be much, much better received by users, and this is an effort to document that positive turn in fortune. Then again, perhaps D* is trying to decide whether to migrate to (i) the new TIVO HD box as as the primary DVR unit or (ii) an entirely new internal hardware/software platform as as the primary DVR unit.

    4. I really, really like D* programming, and hope to be running a new TIVO HD box in early 2010. If they get dual buffers working on the HR2x for football this fall, that would be a good interim fix. That won't be true in the fall of 2010.
     
  15. Aug 8, 2009 #195 of 234
    dreadlk

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    One of my working theories is along those same lines; that the hardware is maxed out, it cannot handle decoding two HD streams along with all the other stuff they are trying to do. When the next release comes out I guess we will find out if all these problems really can be fixed in software.

     
  16. Aug 9, 2009 #196 of 234
    herkulease

    herkulease AllStar

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    Haven't visited in a while.

    I give it a C for the HR22, a B for the HR20

    the HR22 is horrible slow especially compared to the HR20. I lIke that its black though.

    If the next release can improve the speed performance of the HR22 then it'll come up into the B range.

    Anyhow I"m sure the speed complaints have been mentioned and beaten to death.

    However I will say when the newer HD directivo comes out I will quickly move to it. unless its gets bastardized somehow.
     
  17. Aug 9, 2009 #197 of 234
    Maruuk

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    You city guys with all the options spin all the "no churn" theories you want. I'd be outa here in 2 seconds if I actually HAD any viable options out here in the country. No cable, no U-verse, nada. My only hope for functioning hardware is Tivo, if it ever shows up.
     
  18. Aug 9, 2009 #198 of 234
    DarinC

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    But there's nothing in the pipeline where they'd be decoding two streams, is there? That'd only be the case if they tried to do PIP. It really does boggle my mind that it's not fast enough to handle things like remote commands and guide scrolling with snappy response. It's not like this is new technology, and they've had over five years of hardware advancements over earlier similar products. That's a long time in the computer industry.
     
  19. Aug 9, 2009 #199 of 234
    GaryAZ

    GaryAZ Mentor

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    HR20-100. I voted B. The slow response is the biggest negative for me. Brrrip is a big problem on the local channels (has been for a long time) but I have trouble putting all the blame on the box.

    I probably would have voted C but I've had a great experience so far with eSATA. I have to give some props for an "unsupported" bonus.
     
  20. Aug 9, 2009 #200 of 234
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Churn is churn...no way to spin it - its a statistic. :rolleyes:

    Options are good....and it is unfortunate that yours are very limited.

    But since most customers have several options, and the churn rate is still very, very low, especially compared to other industries and services, it would appear the majority of customer don't share your enthusiasm to depart.
     

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