How Long Until HR20-700's Picture Freeze/Audio Stutter FIXED!!!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by adamson, Apr 8, 2008.

  1. Ned C

    Ned C Just me being me DBSTalk Club

    Mar 6, 2008
    Racine WI
    Have 2 HR=20-700's and have had this issue from the 1st day of use. If I fast forward to live tv(as live as it gets). the sound stutters along with Pic freeze. If if just hit the back button as it stops.. It's annoying and I was lead to believe when I talked to D* they assured me that they were aware of this issue and working on a fix by the next major update. I got that info last week.
  2. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    Nov 15, 2005
    Very defender like...

    Well... Yes... it was... as I do have an idea of how much time and effort they put into fixing all of this. And I am tired of seeing those people, who are just like you and me... and ever other "expert" out there... getting crapped on left and right.

    I do know how much effort and time they put into it... and it is a hell of a lot more then most of you like to think it is.

    And the comments that they "didn't QA" or their development methodologies... again... you have zero idea of what they do internally. You have no idea of what their requirements are... or what their decision making process is like on when something can go out... and why it has to go out... and before you say it... and yes... that is defending those people.

    "Mature" platform... you are referring to TiVo right...
    Take a look at their "mature" platform... and TCF... it is no love-boat cruise over their... they have their fair share of issues... as does every complex system...

    As for DirecTV and how is it working for them?
    Pretty damm good actually... they control THEIR own system... they have less reliance on a third party vendor... and they can include and do what they want for THEIR system... and control all aspects of it..


    You as a customer... damm straight you want it working... and I am not discounting anyone's wish for wanting that.

    But "this" forum... frankly... is a different world.
    And the discussion here... are not the restaurante, or the local neighboorhood gathering.

    "We" here want to help (at least most of us)... we spend our personal time... helping strangers and anonymous people... and yes... do work with DirecTV to help improve their product... which is something we all want.

    It get's tiresome and frustrating... when those that want to help... are attacked. Fan-Boys... Defenders of DirecTV... blah blah blah...

    We want to help... and yes... frankly.. helping also means defending against nonsense and comments that are based on specualation and assumptions.
  3. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    Nov 15, 2005
    From a CSR right?

    The first part... That they are aware of it... that is true.

    "next major update"... the CSRs have no idea of what is going to be in an update until it is release... and I really wish they would stop using that line.

    They have been working on it... and it has been improved in some of the latest CE's... I know last night on the latest CE... I didn't have the issue when watching the baseball game... I rarely watch live content.
  4. hdtvfan0001

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    Again......jumping the gun and assuming that is the one and only source is shortsighted.

    As has been repeated here, the sources of issues can be many, most of which are environmental, especially when the vast majority of users do not experience the same symptoms.

    I thought Earl did a great job of expaining it already, in that the only variable in those cases IS the specific location variables that are better know as its environment.

    Having re-read the OP, it would appear that it is a general statement venting, based on one person's observations. I'm not sure they are looking for any kind of assistance.

    It's a free country...but these comments are tough to address when not based on substantiated facts.

    Many here will spend alot of time helping and trying to diagnose specific issues with facts to guide the process. By simply saying XY or Z without any kind of details on configuration, model number, firmware version, dish type, and other key elements makes helping someone virtually impossible.
  5. SFNSXguy

    SFNSXguy EOE

    Apr 17, 2006
    Near San...
    To “big_novak,” “harsh,” “btmoore” and other open-minded folk:

    The “D*-is-the hardest-working-corporation-in-the–entertainment-delivery-business" guys clearly cannot see the forest for the trees. Too bad, so sad.
  6. Ned C

    Ned C Just me being me DBSTalk Club

    Mar 6, 2008
    Racine WI
    Yes 2nd level.Tech support. I went passed the 1st level as I stated to the original answerer. That is was a annoying problem and I have called before and requested 2nd level help.. I assumed(I hate that word) I was talking to a tech.
  7. cover

    cover Icon

    Feb 11, 2007
    I'm not exactly an HR20 fanboy, but I'm not having these issues on either of my 2 HR20s. I'm also one of the last people to cry "bad hard drive", but I would be concerned that is a possibility in your case. It would be worthwhile to try using a different external drive for a few days and seeing if the problem remains.
  8. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    Nov 15, 2005
    And that is "open-minded"... .please...
  9. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    From what I can see, this problem no longer exists in the national release for the HR21s (0x221) as well as the CEs for the HR20s. What's unknown is the date of the next national release for the HR20s.

    Additionally, just change channels and then change back and you can be at Live TV without the stuttering.
  10. David MacLeod

    David MacLeod New Member

    Jan 29, 2008
    name another cable/dbs company that formally utilizes its users, on a volunteer basis, to test its software and get feedback?
    its not perfect but at least we DO have input into it.
  11. jeffwltrs

    jeffwltrs Godfather

    Apr 2, 2006
    Lakeland, FL
    I won't defend D* because I have personally had lots of issues lately with them. I have lots of audio dropouts and pixelation on MLB EI HD. But, Earl has done so much to help all of us and D* I will cut him all kinds of slack.
  12. Dr_J

    Dr_J Icon

    Apr 15, 2007
    Came home last night after having been away since last Thursday. When I turned on the HR20, I encountered a frozen picture. When I hit "List," a message said that DVR service was not active on my account. A RBR fixed it. Survivor recorded properly Thursday night, but a recording I had scheduled for early Sunday morning did not record. So whatever happened took place sometime over that 2 1/2-day period. There was no software update (that's been known to rarely cause glitches). Bizarre. Fortunately, I didn't lose anything critical, and I've done well with HR20 reliability on average over the past year. With the DirecTiVo starting to regain my trust, I may revert to using it to schedule backup recordings for critical shows or when I plan to be away from home.
  13. fwlogue

    fwlogue Godfather

    Dec 5, 2006
    I can agree with HDTV001 I have three HR20-700's Two of them for atleast a year another one a year and half or so. I am not having the issues stated.
  14. mightythor88

    mightythor88 Legend

    Sep 22, 2007
    +1 on Earl and all the "true" moderators for the job and effort they put into this forum.

    The only time I get annoyed is when people tell me it is my setup, when my setup was working fine until the 01FE.
  15. Slip Jigs

    Slip Jigs DBSTalk Club Member

    Oct 20, 2006
    As a long-suffering member of the community, I can say that it's worth it to keep troubleshooting. I've said it before in other threads - but I had problems of varous kinds related to picture, audio, pixelation, picture freeze, etc. I had many things done, some which helped some which didn't.

    But judginy by my experience and how it compares to many other posts I've read during that time, I'm pretty will convinced that the the core issue of most of these problems is not the receiver nor the software/firmware.

    Notice I say "most" and not all, because there have been many instances where either all other possible causes have been ruled out and it does point to the hardware or software. But in these instances, a reset or re-install of the software is the resolution. Chronic problems point more towards dish alignment, cables, etc.

    And just because everythign checked out a month ago during a service call, don't assume that the system remains in that condidtion. Harsh weather, water, snow, wind, etc can alter that signal, especially if the install was marginal to begin with.

    My 2 cents.
  16. Dr_J

    Dr_J Icon

    Apr 15, 2007

    My knowledge of satellite technology has increased exponentially over the past year because of this board. Thanks. :)
  17. harsh

    harsh Beware the Attack Basset

    Jun 14, 2003
    Salem, OR
    The gubmint is spending well over a billion dollars on the ATSC converter box project and it has resulted in agitation added to the initial ignorance and confusion.

    It doesn't matter how much of your resources you devote to a problem if the approach is flawed.

    There are a couple of rules that appear to have been gratuitously violated.

    1. Don't change more than one thing at a time.
    2. Never reintroduce a bug that you've already fixed.
  18. adamson

    adamson Godfather

    Nov 9, 2007
    Houston, TX
    What ever happened to quality service. Over the years I have had Primestar, Dish, and Directv...never was it this bad. Im sorry folks but I like TV and it is upsetting me I am missing programs I watch. Last night I had finally sat down after dinner to watch Idol about a half hour later after start of recording on my HR20-700. Usually Idol records ok with only that fine quality stutter. It froze right away. I took to my HR21-700 in the loft and was recording Idol on there just in freeze but stutter. Watchable! Thats the word.

    Furthermore about someones mention it may be my hard drive failing. Im on the fence because there are many with same issue. Some good old fashioned honesty from "those who know" about this would be nice for once. Im just tired of the battle with Directv. Sending back my receiver for another when possibly it is not my problem just is not in me. I kinda just want out of all this mess! Done! Did Directv wreck the R16 yet? Because thats where I just might be sooner than later. Whats money...and a $100+ dollar bill every month for Directv's fine service.

    Anybody else with same problems as me please continue to post here and relate what you find out. Im going to sit this out a few more days and then decide if I will dump my dvrs from Directv. Cheers
  19. NoOTA

    NoOTA AllStar

    Apr 7, 2008
    1.5 years out and not the "best drv" experience like the sales literature says... I had Dtivo for 4 years and loved it. It was the main reason to stay with D*. Upgraded to HR21-700 last Friday and the audio skipping in American Idol was bad and constant. RBR didn't fix. Wife said what is wrong with this piece of ^*&^# the tivo never did this. But this morning the recorded version is ok....

    As much as I dislike lawyers (sorry), maybe there needs to be a class action lawsuit against D* to get them to stop adding features and FIX the thing to atleast work by recording what it is told(stop missing recordings) and do it cleanly(audio studders and lip sync). 1.5+ years out and it is clearly a defective product that still isn't ready for prime time. I REALLY MISS MY DTIVO RIGHT NOW and it has less to do with features and more to do with just plain working! (I don't want any money from the lawsuit, I just want to force D* to fix it so it works.)
  20. cody21

    cody21 Icon

    Sep 26, 2007
    I am also seeing this on my HR20-700 that has been in service for 6 months! It seems to have started about 2 weeks ago. (We've had the NR 0x1fe since 2/12/08.) Basically what happens is we'll be watching something - ANYTHING - and the screen just freezes .... like the unit is "busy" doing something; but nothing obvious. Any press of buttons on the remote does nothing -- the 'commands' get buffered and executed once the unit "comes back to life". The 30-sec skip no longer is 'fast' ... I've RESET the device like 10 times in 2 weeks. Last night I went the next step - RESET EVERYTHING .. which of course now wiped everything from the unit requiring me to set stuff up again.

    I just don't buy it that we're all getting DISK failures ... unless that's a DTV ploy. I *do* agree that this crap is going on way too long -- all in the name of REQUIRING all of us to upgrade from our HR10-250's to get the MPEG4 channels! Yes, FINE CUSTOMER SERVICE .... :mad:

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