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How many 622s have you had?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by ebaltz, Apr 21, 2008.

How many 622s have you had?

  1. 1

    0 vote(s)
    0.0%
  2. 2

    100 vote(s)
    58.8%
  3. 3

    39 vote(s)
    22.9%
  4. 4 or more

    31 vote(s)
    18.2%
  1. Grandude

    Grandude RichardParker II

    939
    12
    Oct 21, 2004
    I agree. This poll should be revised to include how many people have had no problems.
    I personally have two. Bought the first one shortly after they came out and also a leased one now over a year or so old. NO, I repeat, NO problems with either one.
    HDMI also works on both.:D
     
  2. fmcomputer

    fmcomputer Legend

    153
    1
    Oct 14, 2006
    Youngstown....
    I'am on my third one, but my problem was with OTA. After contacting tech support they swapped them out. Still had same problem so I just lived with it. After numeriou software ugrades the OTA was fixed. This all happened about 18 months ago. I really belive that there was nothing wrong with the first unit. Have had no problems since software upgrades. I guess patience is a virtue
     
  3. ebaltz

    ebaltz Hall Of Fame

    1,432
    0
    Nov 23, 2004
    As of right now with the numbers being 39 14 7 4 it means that there are:

    79 units out there that are working, as of now.
    But 40 units have been bad and returned for replacement.

    So of 120 units produced, 40, or 1/3 or 33% of all of them have failed. That is a disastrous failure rate.

    Yeah yeah unofficial blah blah blah poorly worded blah blah blah but that is still a lot of failures. Its the only thing I have ever owned that has had to be returned because it failed (before many many years of service) and I have had to replace 3 of them.

    Draw your own conclusions. Claim that is acceptable, whatever. For me, 1 in a 1000 bad units is probably too many.
     
  4. SaltiDawg

    SaltiDawg Active Member

    2,384
    0
    Aug 30, 2004
    And the guy that has two and never had a problem with either would say "2" and you would count his reply as one bad one. lol :rolleyes:
     
  5. ebaltz

    ebaltz Hall Of Fame

    1,432
    0
    Nov 23, 2004
    Then he didn't read the original post did he, since it said replaced because it was faulty, not how many you own. Duh.
     
  6. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

    9,881
    0
    Dec 10, 2002
    Yep.. Salti.. that is why I suggested people to pipe in to give some feel and as for drawing any number conclusion and attaching it to this poll would be totally inaccurate in my opinion. Couple of things one needs to keep mind here when thinking about failure rates.

    1) There have been a number reports of people getting refurb boxes that have issues on Day one of installation. The opinion of some are that these boxes are getting recycled and therefore would definitely skew failure numbers.

    2) Sample size here is tiny compared to the installed base and it has been said before, people with issues are most likely going to be hanging out here so the numbers will skew that direction.

    Though personally I agree with others in terms of how close to reality the numbers in the poll represents (most likely not even close), given some posts here I wanted to get better feel for how many people have replaced there boxes multiple times. I know the poll given the wording does not ask this question and results in situations like SaltiDawgs skewing the numbers toward higher failure rates but my hope here is to get a single place where people that have had multiple receivers replaced to post. Kinda of a single area to collect these experiences.
     
  7. tnsprin

    tnsprin Hall Of Fame

    2,130
    1
    Mar 15, 2003
    I have had to have one replaced (early "c" version). It was having the Black screen of death Screech problem that caused reboots. It might go weeks without a reboot than reboot 3 times in one night.

    I also had another one a long time and one that i recently got. All 3 of my current machines work with only a few unexpected reboots.
     
  8. fmcomputer

    fmcomputer Legend

    153
    1
    Oct 14, 2006
    Youngstown....
    Of the thousands and thousands of units in service how many people even know about this forum to cast their vote... Most of us that are on this forum are here to solve a problem or to complain..
     
  9. Henry

    Henry Retired Member

    3,588
    64
    Nov 15, 2007
    Pine, CO
    I've had my 622 for over a year. No problems.
     
  10. oljim

    oljim Godfather

    491
    2
    Aug 6, 2002
    Got 1 when they first came out in Feb 2006, replace a 921 with second one Jan 2007 both still going with no problems.
     
  11. Frodo301

    Frodo301 Cool Member

    25
    0
    Sep 15, 2007
    Leased my 622 in March of last year with no serious problems. Friend at work got his shortly after they were released and has had no problems either.
     
  12. Kricket

    Kricket Legend

    127
    0
    Nov 18, 2005
    im on my third 622 - the first two were faulty (well, this current unit still has its quirks - but nothing like the first two)

    ps - i understood your poll
     
  13. ebaltz

    ebaltz Hall Of Fame

    1,432
    0
    Nov 23, 2004
    That being the case, I say we close and ban all further polls because they must obviously be skewed.
     
  14. SaltiDawg

    SaltiDawg Active Member

    2,384
    0
    Aug 30, 2004
    And a Doh to your Duh. "How many 622s have you had?" is the question asked for the poll. The follow-up post adds "replaced" - and that would be read after responding to the polls. You have reached numerous "conclusions" to satisfy your apparent desires as to reliability.

    Doh lol.
     
  15. Kricket

    Kricket Legend

    127
    0
    Nov 18, 2005
    i, for one, believe the general dbstalk forum-goer is pretty intelligent - but apparently, a lot of people don't think they are smart enough to figure out this poll

    i suggest we try to figure out the wording of a "proper" poll and start the whole thing over again (that way, at least we can determine the amount of 622 users on this forum who have had issues with their units - sure, this wont give us a perfect example of EVERY single 622 in existence - it will at least give us a number relating to the people who frequent the forums - and basic logic dictates that this must be SOMEHOW correlated to the general public)

    ---------------------------------------

    how about something like this:

    poll question:
    "how many times have you had a 622 replaced?"

    poll answer possibilities:
    - 0 (i haven't had problems with my 622 receiver(s))
    - 1 (i have received at least one replacement unit)
    - 2 (i have received at least two replacement units)
    - 3 (i have received at least three replacement units)
    - 4+ (i have received four or more replacement units)

    if no one has any objections, i say we start up a new poll (one that's easier to figure out for everyone in the forum)
     
  16. Taco Lover

    Taco Lover Icon

    719
    0
    Jan 8, 2007
    Got a 622 last March and had no problems. Got a 722 in February only because I had Dish/LNB issues, and the tech said he'd rather replace everything just in case. :)
     
  17. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

    9,881
    0
    Dec 10, 2002
    I don't think it is a problem with figuring out the poll. The problem I see with this poll and others like it is that placing a number on something with such long time duration of samples (Since the 622 was released) and then drawing general conclusions from it just is not valid in my opinion for the following reasons.

    1) The duration is way to long. People having multiple 622s over the period of two years could run into a software update user error issue that resulted in a swap, a lightning strike causing a box swap, followed by 1 box swaps because of DOA referbs. The poll would just count this as 5 bad boxes where in my case each one is a unique experience and two of them our not a internal Dish issue.

    2) Sample Size is way to0 low... We are talking about 91 samples and that is just way to low. Also, the people that wonder around here are power users. They will have higher levels of expectations, will work the boxes harder, and will be more quick to flag something as not right. If one was to take the data of this poll and extrapolate it to the general Dish HD DVR population, the expected result would be this site being constently flooded on a daily bases with new people wondering why their boxes are failing so frequently. I can assure you this is not the case..

    3) Poll is too general... Everything is lumped into a single bucket.. Bad receiver bucket. I have said in the past with polls I have created is that they are fingers in the wind and most of my polls are based on a specific issues or a specific topic (How is your receiver doing after the update type polls). This poll covers all areas and therefore it is really hard to even draw a finger in the wind conclusion. In my book a failure that results after two weeks or 1 year is defintiely different than having two boxes replaced two days apart because they are DOA replacements. The first example has a strong indications of part failure where the other can be bad QA on referbs or point to a production issue.

    As for another poll... I think this one is doing its job in terms of letting people pipe in as to their experiences on box swapping and that is why I made my initial comment. I think having a thread like this is important, however my personal opinion is that I feel that these numbers are an accurate representation of the experiences in the wild for the reasons above.

    So since we currently have this poll, please continue to post your experiences here about multiple box swaps so they can be captured and I don't think another poll is necessary as it will segment these experiences into 2 polls and make it harder to track
     
  18. lkrupp

    lkrupp Cool Member

    12
    0
    Apr 5, 2007
    That's actually a very good idea. Leave the polling, the statistical analysis and extrapolation of results to professionals who know what they're doing. Ad hoc, self-nominating polls are useless except to those who have a biased point to prove anyway.:nono2:
     
  19. robo45h

    robo45h Cool Member

    25
    0
    Jul 7, 2003
    I had a 501 for years that had a hard drive fail once, and the replacement 501 was good for years too.

    Then I decided to upgrade to HD and had one of the early 622 units. It worked flawlessly for years and never died -- but the HDMI port never worked from day 1. I didn't care until my stereo died and I upgraded to a new home theater system. At that point, the fun started. So far, my history looks like this:
    • 501 -- worked for years until hard drive failed.
    • 501 -- worked for years; never died. I decided to upgrade to HD.
    • 622 -- worked for years; never died -- but HDMI never worked. When I wanted HDMI, they sent me a replacement 622.
    • 622 -- refurb; HDMI died w/in a week (but receiver still worked component)
    • 622 -- refurb; would randomly reboot itself off while watching. Other weirdness. I ensured there was a minimum of an inch clearance on each side of the DVR for airflow. Onsite technician dispatched.
    • 722k w/OTA -- Installed by tech. Would randomly power itself off, but not while watching. Then it would of course miss DVR events while powered off.
    • 722 -- Onsite tech hooked it up and immediately put it back in the box without even registering it with Dish -- the HDMI was DOA.
    • 722k w/OTA -- It would just randomly freeze and go into continuous reboot until unplugged and allowed to cool down.
    • 722k w/OTA -- Onsite visit. 90% of cabling inspected and many "bad or questionable" coax connectors replaced because they contained definite or possible shorts which could "cause receiver to overheat and reboot". Constant overheating and rebooting had apparently fried last 722k so new one installed. This one is the first that appears definitely new -- came in anti-static bag vs. clear plastic. Unfortunately, it seems to go into a continuous reboot sequence in the middle of the night -- perhaps at the 3am program guide download reboot? Was told that it was probably a heat issue, and to add "blocks" underneath at the four corners to allow more air to enter from the bottom. I did this. Rebooting continued. Was told I should move the DVR from inside the entertainment cabinet (which has no doors to obstruct airflow anyway). This was not an easy or good solution, so as a test, purchased and installed a notebook cooler base that contains two fans to force air into the unit from the bottom. 3am continuous reboot has not stopped. Changed "update" time from 3am to 6:30am as a test. Awaiting results. I do *not* like the noise of the notebook cooler that is quite noticeable in a quiet room when the TV and sound system are not in use.
     
  20. Steve H

    Steve H Icon

    625
    0
    May 15, 2006
    I'm on my third right now but I think it's on the way out. Started making louder HD noise when the unit is "off".
     

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