Hi, I have a standard D* dish that I'm upgrading to HD. I have an appt scheduled for this week to have the new dish put up. The issue is that my house four stories high from the ground (3 floors above a garage), and I know that other people in my community have had major issues with dish installers not bringing a tall enough ladder to reach the roof, resulting in repeated visits and frustrations. One neighbor just gave up on Dish Network after install attempt #4. When I made the appointment, I asked that a note be put on the order that the installer needs to bring a 40' ladder, but I have no idea if those notes actually get read. Is there any way to find out how to get in touch with the installer before the visit so that I can discuss this with them directly? How often to do people run into issues with installers not having appropriate materials to finish the job?