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How to get an HR20 instead of HR21?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Runch Machine, Nov 4, 2007.

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  1. Nov 6, 2007 #21 of 154
    Splendor

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    That's an extra $60 a year for each IRD. There are a lot of people that could put that money to better use.
     
  2. Nov 6, 2007 #22 of 154
    billsharpe

    billsharpe Hall Of Fame

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    Yes, but searching for store availability using my ZIP code resulted in six "unavailables" :mad:
     
  3. Nov 6, 2007 #23 of 154
    PoitNarf

    PoitNarf New Member

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    Have them ship it to you then?
     
  4. Nov 6, 2007 #24 of 154
    BkwSoft

    BkwSoft Legend

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    Not to mention the power for the extra receivers/dvrs would consume.
     
  5. Nov 6, 2007 #25 of 154
    mpoyner

    mpoyner Legend

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    While it is true that not all of us need OTA (I don't. I'd rather have an HR21.), I think this is a ridiculous response.

    He's not asking for a single box to provide him with a fresh shave and pressed pants, in addition to his DirecTV channels. He's simply asking for it to allow him to get his OTA channels along with DirecTV channels, which all of us can currently do if we have HR20s.

    I love what this site has become, and I love that you are committed to doing what you're doing for us here, Earl, but sometimes your responses to criticism directed at DTV decisions is completely one-sided. That was an unfair response.

    Most HD boxes in this industry are made so that folks can get both off-air and off-satellite, so it's not like he's requesting something crazy.
     
  6. Nov 6, 2007 #26 of 154
    looney2ns

    looney2ns Legend

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    For MANY folks, those that don't bother to login to forums like this, taking the OTA tuners out of the box, and making them use another solution would add enough confusion to their setup, they wouldn't use it at all. Not everyone is as techno savy as this crowd is, actually most people arn't.

    My neighbors are great example of the average Joe, if it has much more than an on and off switch, they are lost.

    It has to be as simple as can be or they can't operate it. Remember all the vcr's flashing 12:00 for years?
     
  7. Nov 6, 2007 #27 of 154
    Lee L

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    My point exactly. Someone or some group at DirecTV (and also at Dish at the same time) decided that for ease of use and better customer satisfaction, they needed to install OTA tuners in their boxes. The only reason customers have to expect this is because of what the Sat companies did (and the fact that it makes sense to get all your programming from one box, whether it all somes down via satellite or a combination).

    Not having an easy way of determining whether the cutomer can even get HD locals via DirecTV is going to hurt them long run IMO. Sure, it may not be a huge number of people, but how much would adding a feild to check for OTA or not to theor CRM systems and order systems cost? Why make things harder without a plan?
     
  8. Nov 6, 2007 #28 of 154
    Jason Whiddon

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    Im very surprised(after all the hoopla when the HR20 first came out and the tuners werent enabled) the only replies you get out of people like Earl when complaining about the HR21 is "oh so sorry".

    I understand not biting the hand that feeds, but come one Earl you gotta admit its not a smart move on D*'s part. Many people that have sat live in the boonies and wont get HD locals for awhile.

    The ViP722 is a slightly better DVR than the HR20, but the ViP722 is a MUCH better dvr than the HR21.

    I personaly feel its a bad decision.

    Now if they supposedly have this "fix" which is probably requires us to buy something else for it to work, fine. But WHY WHY WHY, once again release a half arse box thats going to need something later.

    At the end of the day, WHAT IS THE POINT OF THE HR21? The HR20 is just fine.
     
  9. Nov 6, 2007 #29 of 154
    kevinturcotte

    kevinturcotte Active Member

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    And there's still the problem that they don't offer ALL of the digital locals. Until ALL digital channels from ALL markets are available, an OTA tuner is going to be a necessity for some people.
     
  10. Nov 7, 2007 #30 of 154
    jhillestad

    jhillestad Godfather

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    $60(each) for 2 recording HD tivo's is a bargain considering the stand alone cable tivo is like $13 a month per receiver. PLUS its SOLVES their problem. They could get the hr21 and have no HD ota but for the extra $60 - I would take the 2 tivo's and record 4 count'em 4 hd shows at the same time! Thats smoking! Did I mention it solves the problem that dtv created by removing the ota on the hr21 and discontinuing the hr20. This is a real problem that a lot of people will be facing... I would never give up a hd tivo for an hr21 its easier just to add the hr21 into the fold until this whole ota stuff is figured out.

    If they cant get an hr20 how will their problem be solved ? pay the $60 and be happy and record like a maniac or buy a stand alone tivo and pay the tivo monthly fee - no thanks I'd rather pay dtv the extra $5 .

    DTV created this mess by castrating the hr21 - keep the tivo's you'll be sorry if you dont.
     
  11. Nov 7, 2007 #31 of 154
    pecocus

    pecocus DBSTalk Club Member

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    You know, OTA is a "nice to have" for me, but Earl's answer seems a bit harsh. You could just as easily ask, "What will it take for D* to understand that a lot of people need/want OTA?"

    OTA is not a money maker for D*... understood. It costs more for D* to include an OTA tuner in the box... understood. If that is the complete "big picture", then I guess we'll have no OTA. But somewhere in there, you need to factor in customer satisfaction. I'm assuming D* feels like they have enough of the country covered with LIL to catch the majority of people. But I would argue that they aren't considering the fact that many locals (PBS, CW, etc) are not covered by LIL.

    All I'm saying is that the decision that OTA is not needed is not as much of a no-brainer as D* (and Earl?) seems to think.
     
  12. Nov 7, 2007 #32 of 154
    Jason Whiddon

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    I have NO problem with paying extra for OTA access on a DVR, or to buy an accessory. But to release a box without a fix and to only say "we will have a fix" is irritating.

    Before they make the move, they should have pieces in place.
     
  13. Nov 7, 2007 #33 of 154
    Lord Vader

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    I think by "we" he was referring to him and to his parents.
     
  14. Nov 7, 2007 #34 of 154
    Splendor

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    What will it take for those that think OTA is unnecessary to understand that they don't speak for everyone and that just because you don't think it's critical doesn't mean it isn't? :nono2:
     
  15. Nov 7, 2007 #35 of 154
    darekd

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    I moved back to Directv in September. I would not even consider Directv if they had not offered receiver with OTA. The fact that the receiver had two tuners tipped the scale. It is absolutely ridicules to suggest that people get additional DVR for OTA. I just spent hundreds of dollars to for the privilege to lease a box and you suggest to spend more money on yet another box??? I don't think so.
     
  16. Nov 7, 2007 #36 of 154
    hasan

    hasan Well-Known Member

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    Instead of engaging in further pointless debate and continuing to beat a dead horse, here are some instructions for you to make sure you have the highest likelyhood of actually getting either an HR20-700 or HR20-100.

    You may have to change your install date, if the installer doesn't have the box you want.
    ==============================================
    I have had an HR20-700 over a year. I just got an HR20-100 yesterday. Both do OTA nicely. If you are determined, careful and patient, you can get either a -700 or -100.

    After you order, be sure to follow up and be specific with the installer. Get the installer company's phone number. Call them and tell them you absolutely must have OTA, and therefore you will only accept install on an HR20-700 or HR20-100. Tell them if they show up with an HR21, you won't accept the install and they will have wasted a trip.

    After you order your receiver from D* (be absolutely certain to get the install company's phone number), call the install company and tell them about the absolute necessity for either a -700 or -100. Set something up with them so they hold one for you when they get either in.

    I did this and it worked. They did forget to bring the dish (duh)...or at least they said it wasn't on their order. After some "firm" conversation, we called D* and they said the dish was on the order. Installer then grabbed a spare he had in the truck and put it on for me.

    Install went well, except I had to troubleshoot the bad BBC that came with the new receiver for him. He didn't know the "symptoms" of a bad bbc.

    Whether or not you get an OTA capable D* model is more a function of what you work out with the install company, since D* will not commit to which receiver they are sending/authorizing. If you are determined, follow up appropriately and patient, you just might get what you want.

    Don't leave it to chance. The odds are not with you at the moment
     
  17. Nov 8, 2007 #37 of 154
    Runch Machine

    Runch Machine AllStar

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    I will call the installer tomorrow and see what happens. What Earl is missing is that my parents enjoy TV but it is not the big deal to them like it is to most of the people on this forum. For my parents, who are 72, to switch between 2 different DVRs, one for OTA and the other for satellite is asking a lot.

    Most of what they watch are on the 4 major networks. If they can't get the HR20 they will cancel Directv and buy an HD Tivo. By the way, a three year service agreement with Tivo is $300. That comes out to $8.33 a month. It is very affordable and an easy solution.

    Losing local channels during heavy rain storms is simply a deal killer. The stress this would cause is just not worth it.
     
  18. Nov 8, 2007 #38 of 154
    eibook

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    If D* wants that badly to get OTA tuners out of their boxes, make a deal with Lin so I don't need an OTA tuner. Or, stop advertising (at least in my area) that they carry my HD Locals. In Buffalo, WIVB-DT our Lin owned CBS affiliate is kind of a big thing since most Bills games are on CBS.
     
  19. Nov 8, 2007 #39 of 154
    ToddD

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    Just to add to this ...If you go look at the Solid Signal Site you'll note that they show HR 20's as Discontinued and out of stock....they have replaced it with the HR 21....
     
  20. Nov 8, 2007 #40 of 154
    scottchez

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    I must have OTA for my HD. All of the nebraska HD channels wont be on the dish for a long time (omaha and lincoln).

    I called Direct TV on the install line requested Two HR20s
    I also got the install company name and asked again.

    Both times I asked real nice and explained why.

    Guess what, Two new HR20s. The installer said they keep plenty back for special OTA install requests.
     
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