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How to get an HR20 instead of HR21?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Runch Machine, Nov 4, 2007.

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  1. dodge boy

    dodge boy R.I.P. Chris Henry

    Mar 31, 2006
    Once the dish is installed and the wiring ran, refuse the DVR, and do not activate any service. I would imagine then that they would deal with you better to get you the receiver you want/need. After all that "free" work is done, D* still has to pay the installer.
  2. Jan 1, 2008 #102 of 154
    HD AV

    HD AV Legend

    Nov 22, 2006
    I have referred 2 friends to D* within the last 2 weeks and specifically requested an HR 20 for one and and H20 for the other. I made a point of explaining that we do not get HD Locals from D* and that OTA was a must to get them to switch from cable (which provides locals in HD) and that if they could not deliver the new sub would not cancel cable. Guess what? Both got OTA boxes! It's not a question of can you get HR20s or H20s, it's only if D* believes it in THEIR best interest. Each time the prospective customer called with my referral, I was there to talk to the CS that took the order and made it very clear that if they did not get an OTA receiver, they did not get a new sub. It has worked so far.
    Earl, I, too, appreciate all you have done for us, but don't underestimate the numbers of subs that would not be with D* if not for the OTA capability. If anything happens to my HR20 or H20 and I can not get a replacemet with OTA D* and I will part company and I have been a sub since 1995.
  3. Jan 7, 2008 #103 of 154

    awoehler AllStar

    Jan 2, 2008
    When they set me up with an HR21, and I realized it didn't have an OTA, I sent them an email and they sent me an HR20. Right now, three of the four Digital PBS signals I get OTA (and D* doesn't carry) are showing HD content.
  4. Ed Snape

    Ed Snape New Member

    Sep 26, 2007
    When did they send it? Today, I pleaded with D* over telephone and they absolutely refused to send me an HR20. Earlier, the local installer had showed up with an HR21 and said they had no HR20s and had not seen one for some weeks.

    Does anyone have the key to getting a leased HR20 instead of an HR21?

    I don't want to buy one, because I have negotiated a free leased unit from D*. (except for monthly lease fee.).
  5. techm8n

    techm8n Godfather

    Jan 3, 2008
    I just got dtv installed on 12/27/07 and the installer brought two HR20s. I told him that I wanted HR21s only. He had to come back the next day to do the install and get me the HR21s.

    They do still have HR20s depending on where you are. But he said that they were trying to install the HR20s first until they ran out then start installing HR21s only.

    I should have asked for one HR20 instead of two HR21s so I can get OnDemand added to my account. One of my HR21 has the latest CE but still no DoD.
  6. graffixx

    graffixx Mentor

    Apr 25, 2007
    I currently lease an HR20. I'll be moving my service into an area which I will NOT be brining the OTA antena with me.

    Do I just need to re-run the set up wizard on the HR20 and NOT choose the OTA option at the new place?
    I should be able to get local HD channels thru DirecTV, right?
  7. say-what

    say-what Active Member

    Dec 14, 2006
    New Orleans
    In the menu for "Satellite and Antenna setup" there is an option under the Antenna settings to reset the antenna settings (forget exactly what it is called). This will eliminate OTA from the guide until you rerun the OTA setup.
  8. Feb 4, 2008 #108 of 154

    codespy Go Pack Go!! DBSTalk Club

    Mar 29, 2006
    Called both DTV and install company last week requring OTA receiver. All the installer company had in stock was HR21, no more HR20's. When the tech got to my house, I noticed he was a friend of mine. He checked the stock room himself and they had no HR20's.

    In our market, CBS still has not signed with DTV, but they do have OTA digital feed.

    Wound up with a HR21-200. Nice color, OTA reception horrible.

    Frustrated here in WI.
  9. Feb 4, 2008 #109 of 154

    bbanks69 Legend

    Oct 19, 2007
    I am going to purchase a new dvr, and I was leaning toward the hr20/hr21. the more that i read, the more confused that i am. I would like the OTA feature with the hr20, but i do not need it today, but in 2009 I think that we all need it. I do not have HD right now, but I am most interested in networking my DVR's. So am i right in assuming that if i am more concerned with the networking aspect rather than the OTA, and DOD, then it does not matter which way i go. and also is the difference between the hr20/hr21 when it relates to the OTA issue is it a hardware, or software issue? if it is a software issue, then I would think that D* would implement it eventually. But if it is a hardware issue, then I think I should try and find a HR20.

    Input please, it is so much good, and bad information on this webpage, I am going crazy. I would also like to benefit from the CE program.

    asking a lot, Help Please :) :)
  10. Feb 4, 2008 #110 of 154

    Richierich Hall Of Fame

    Jan 10, 2008
    I just purchsed a HR20-700 on Ebay because I need the OTA. It is slightly used but in mint condition with a NEW CARD so I am excited because they are getting harder to come by and I don't want to wait until the AM21 OTA Unit comes out in April.
  11. Feb 6, 2008 #111 of 154

    pratttech Legend

    Jan 13, 2008
    Are they even making any more HR20s? I just spoke with a Halstead Communications supervisor as I have a HD DVR upgrade scheduled for tomorrow and he said that these are not being manufactured any more. They do not have any HR20 and do not expect more in according to him. The HD DVR upgrade was part of my resolution for not having 119 LOS. All of the locals that I do get I only receive OTA. Without an HR20 I won't be able to record anything on network television.

    I tried to tell him if they show up with an HR21, I can't accept the install and they will have wasted a trip. I also mentioned combining two dishes. He suggested that they can check LOS for potential dish changes while they are out. I am also not sure about refusing a HR21 since D* has already added $99 to my bill for the HD DVR. The supervisor mentioned an upcoming HR22 with OTA and I asked about the AM21, but he didn't have specific times for either. I think the HR22 might be the HD DVR Pro I've seen discussed and more expensive.
  12. Feb 6, 2008 #112 of 154

    pratttech Legend

    Jan 13, 2008
    So a further update. As D* had not yet responded to my email, I called them and explained the situation to a CSR. I was put on hold for ten minutes and when he returned he said that he had verified my 119 LOS issues, the work order for tomorrow and I would get a HR20. This was on the work order already he noted. I am not really sure what to think though as the person I spoke with at Halstead said they had none.

    Perhaps they have none except when D* confirms the need? ;) The CSR did explain this was the "old" model, and asked me to confirm this is what I wanted, implying that old is worse. I am pretty sure that I read that save an extra RJ-45 ethernet and the black versus silver color there were no other differences except the OTA tuner. Is this true?
  13. Feb 6, 2008 #113 of 154

    inazsully Icon

    Oct 3, 2006
    I asked this question a month ago and this thread drives home the point. Why did "D" bring out the HR21? As someone mentioned earlier, you may not need OTA now but perhaps in the future you will. Given a choice why would anyone opt for the HR21 unless you just have to have black. I realize the HR21 is less expensive to manufacture but inventory cost must factor in there somewhere. And will the HR21 still have a cost advantage when they make it OTA capable?
  14. Feb 6, 2008 #114 of 154

    gpg Well-Known Member

    Aug 19, 2006
    Long Island
    I just got an HR10-250 upgraded yesterday, and I got an HR20-100 without even asking for it. I had expected an HR21.
  15. Feb 6, 2008 #115 of 154

    cover Icon

    Feb 11, 2007
    if you don't need OTA today, it's unlikely that you'll need it in 2009. The only reason it's really necessary today is in markets where DirecTV doesn't carry the local HD stations on the satellite. And for those of us who insist on watching OTA because the picture quality is a little bit better. The reason that the HR 21 does not receive OTA is because it lacks tuners. An add-on OTA tuner box for the HR 21 has been announced but is not yet available.

    personally, I made sure to get HR 20s while they were still readily available because I wanted to make sure that I had OTA tuners.
  16. Feb 7, 2008 #116 of 154

    pratttech Legend

    Jan 13, 2008
    I think this is overplayed as an argument. I need OTA because I can't get SD locals from 119. I do get two HD locals though that I also get OTA. As far as I can tell in comparing the D* HD against OTA HD with my 1080p display there is no difference at all in PQ. I can't speak to SD for the reason above.

    A bigger reason that someone might want OTA is that many channels now offer more than one subchannel or they receive more than one DMA OTA. I'm in the Prov/NB DMA, but receive Boston DMA OTA. Boston PBS is now 2-1, 2-2, 44-1, 44-2, 44-3, and 44-4. I would not get any without OTA as I'm not in that DMA, and even if I were it would only be the two main channels 2-1 and 44-1 available through D*.
  17. Feb 7, 2008 #117 of 154

    billsharpe Hall Of Fame

    Jan 25, 2007
    There's still no HD PBS stations carried yet by DirecTV, which is another reason for wanting OTA. And if you get HD PBS with an antenna connected to your TV you can't record a program using your DirecTV DVR. You also won't see any program listings for that channel in your guide.

    Perhaps things will work out sometime in the future but I think DirecTV mismanaged the phaseout of the HR20's. They should have kept them in the pipestream until the new add-on OTA tuner became available.
  18. Feb 7, 2008 #118 of 154

    Richierich Hall Of Fame

    Jan 10, 2008
    My HR20 that I bought from EBAY will be here Friday!!! YEAH!!!
  19. Feb 7, 2008 #119 of 154

    pratttech Legend

    Jan 13, 2008
    Once again let down by D* customer service. :( :mad:

    Either they have serious miscommunication problems there or else no misgivings about lying to customer....

    The technician showed with a HR21. I felt bad for him as he didn't know what he was walking into. As before I have found the guys on the ground very patient and understanding. He said they didn't have the HR20 anymore either and showed me his work order which mentioned nothing that D* had told me it should. He waited while I called D*.

    They didn't seem to have a record now and I only had the name of the CSR I spoke with no confirmation. I explained the situation to the first CSR who said she would need to call the local installation supervisor. I told her to go ahead as that was what I'd done before calling them yesterday. She hung up on me.

    I called back and used the magic words "cancel service" to get to a retention or 2nd line CSR. Again I explained the issue and was told about the AM21. I explained I knew about that but was it available yet? I also didn't want to pay for it. She said it would be free for me because of this but was not available and could not say when one would even ship to me.

    I explained that I'd seen instances online where people still report receiving the HR20 and that the local supervisor told me there are many requests in New England for the OTA model and he had none. If they still had supplies in other areas of the country then surely they could ship one? She said yes and informed me that she will have one sent from their Denver center and a reclamation box for the HR21 but he should install that HD DVR model for now so the proper lines are run.

    It sounded good and I said okay. Unfortunately with the two calls, all of the system prompts to get to a person, and talking to the technician at the same time, I let her go without getting any confirmation number again :( :mad: . I guess that I really need to create myself a D* CS checklist for the information I need to get to document these issues fully. I should not have to though. I did explain to her how I felt this would be so much better for all if they could automate customer service through DirecTV.com the way they do service changes and billing.

    I have wasted days of my time with all of these calls and it is frustrating when they conflict themselves. I explained how of over a dozen emails beyond the typical canned response of thanks for being a customer yada yada yada, I've only ever been contacted back by a specialist once though every email states this will happen. It has gotten so I don't want to call or email them. The website is great for ordering services or viewing bills, but CS features there don't really exist. There is an email address and phone number-- that's it.

    They need a real problem ticketing system with both customer facing and internally facing systems so we can just resolve these issues rather than going round and round. With such a system I could communicate the issue more effectively to the appropriate resources and they can update my ticket with pertinent and hopefully truthful responses that I could see in real time. I think of the time I have wasted and then think they have their own people jumping around because of these systems too.

    Somehow I don't think it is any better on the other side of CS there. If anyone else works in tech and know the Cisco Service Request Tool or EMC's Powerlink Case Management, you know exactly what I mean when I say what it could and should be. DirecTV.com is excellent in all other respects. Why can't they automate CS? Right now their only answer is to put more conflicting techs on their phone lines and my only immediate CS option is to call in.

    If they had a true CS web that would mean less customer calls coming in and then those that did might get a better response as well. They would save so much in staffing needs and customer satisfaction for the long run to easily offset the expense of designing such a web-driven CS system. I would love to see this. After only one month with D* I would be so so happy if I never had to email or call them ever again. I'd do everything through the web.
  20. Feb 7, 2008 #120 of 154

    inazsully Icon

    Oct 3, 2006
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