Alright... I purchased an HD DVR less than a month ago from DirecTV. I assumed that I would be getting an HR23 or HR24. I got an HR22. It's slow as hell. I'm unhappy. My understanding is that the HR24 is almost twice as fast as the HR22 in terms of responsiveness and channel changing, and slightly faster than the HR23. I called them about getting it exchanged for an HR24, and they said they can't dispatch a specific model. Fine. I asked about returning the HR22 for a refund so I can purchase the HR24 elsewhere, and apparently they can't refund, but if I deactivate, I loose $200. Bull****. I don't pay $200 for anything I use for less than 30 days. That's extortion. So, my question for you folks is this... what do I do? Does anyone have any way of getting a box exchanged for an HR24? They told me I could own the HR22 for $499, but could I then sell it? This is ridiculous. I spoke to 3 people and then the supervisor in tech support. No one is of any help. I've been a DirecTV customer since they were Primestar. Any advice or info would be great.