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How to get an HR24?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by muzicman82, Jun 1, 2010.

  1. Jun 1, 2010 #1 of 181
    muzicman82

    muzicman82 Cool Member

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    Alright...

    I purchased an HD DVR less than a month ago from DirecTV. I assumed that I would be getting an HR23 or HR24. I got an HR22. It's slow as hell. I'm unhappy. My understanding is that the HR24 is almost twice as fast as the HR22 in terms of responsiveness and channel changing, and slightly faster than the HR23.

    I called them about getting it exchanged for an HR24, and they said they can't dispatch a specific model. Fine. I asked about returning the HR22 for a refund so I can purchase the HR24 elsewhere, and apparently they can't refund, but if I deactivate, I loose $200. Bull****. I don't pay $200 for anything I use for less than 30 days. That's extortion.

    So, my question for you folks is this... what do I do? Does anyone have any way of getting a box exchanged for an HR24? They told me I could own the HR22 for $499, but could I then sell it?

    This is ridiculous. I spoke to 3 people and then the supervisor in tech support. No one is of any help. I've been a DirecTV customer since they were Primestar.

    Any advice or info would be great.
     
  2. Jun 1, 2010 #2 of 181
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    :welcome_s to DBSTalk!

    The only way to get an HR24 is to go to a third party like solidsignal.com. You will pay the full rate of $199 but you'll know what you're getting.

    HR22 and HR23 receivers are about the same on speed, and yes, the HR24 is considerably faster.
     
  3. Jun 1, 2010 #3 of 181
    muzicman82

    muzicman82 Cool Member

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    I will gladly go to a 3rd party, but I can't do that without getting $200 back for the HR22 from DirecTV. I simply can't shell out $400 for a box I don't even own.
     
  4. Jun 1, 2010 #4 of 181
    evan_s

    evan_s Hall Of Fame

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    I have never heard of anyone getting back the initial lease fee once the receiver is activated. Getting any specific receiver is still a matter of luck and the hr24 is brand new and still in limited supply.
     
  5. Jun 1, 2010 #5 of 181
    mdavej

    mdavej Hall Of Fame

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    I'm sure there are thousands and thousands of us who'd love to trade up just like you. If you figure out how to do it let us know. You could sell your HR22 if you owned it, but I doubt you'd get all your money out of it. You can search completed listings on ebay to see what they're going for.
     
  6. Jun 1, 2010 #6 of 181
    muzicman82

    muzicman82 Cool Member

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    Yeah, I thought about that. My beef is that I've had it for about 3 weeks and they're not even willing to rectify anything.
     
  7. Jun 1, 2010 #7 of 181
    hilmar2k

    hilmar2k Hall Of Fame

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    There's nothing to rectify.
     
  8. Jun 1, 2010 #8 of 181
    Carl Spock

    Carl Spock Superfly

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    Here's the problem. You assumed something you shouldn't have. It will cost you $199 because of your mistake.

    Not to be harsh (he can do that all by himself ;) :D ), but there is an old Transylvanian saying that's been passed down in my family: If you don't use your head, then you've got to use your feet.

    Or in this case, your wallet.

    I wish it wasn't true, but stuff like this happens to me all the time. :(
     
  9. Jun 1, 2010 #9 of 181
    videojanitor

    videojanitor DBSTalk Club Member

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    Hey Stuart, I was thinking of ordering an HR24, but then I read something in another thread that gave me pause. That is, if you shell out $199 for an HR24 and then it goes belly-up down the road, there's no way to know if you'll get an HR24 as a replacement. You might have just spent $200 for nothing ....
     
  10. Jun 1, 2010 #10 of 181
    hilmar2k

    hilmar2k Hall Of Fame

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    That would be correct. DIRECTV deems all HR2x receivers to be the same.
     
  11. Jun 1, 2010 #11 of 181
    muzicman82

    muzicman82 Cool Member

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    Sure there is. I bought something and am unhappy with it. I can't believe that the sluggishness of the HR22 passes with other customers. All I was asking for is a different model box. It's bad enough you have to pay $200 for something you don't own. I don't believe that they can't put in dispatch or order notes that a customer requests the HR24. All it would take is a dispatch and a phone call. Yes, I did see that all sales are final, but it's not completely a sale if they are calling it a lease. If I return a deactivated box, I should be entitled to some money back or exchange. They're just going to go and sell it to someone else for another $200.
     
  12. Jun 1, 2010 #12 of 181
    muzicman82

    muzicman82 Cool Member

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    It was more of not knowing than assuming. I didn't realize they were still sending out older model boxes. I've been reading about the HR24 for months now, and thought that the HD DVR was that unit. Somehow in all of the forum posts I've read and such, I never saw anything about receivers just being the luck of the draw.

    The reps I spoke to all said, "If there is something wrong with your unit, we can get you a replacement." So, I then said, "Well, to me, there is something wrong with it... it's slow... and the screen saver has a nice strobe effect when TV is paused.

    I even went into a discussion about how dispatches work. I ask, "So when you have to dispatch a new box to be installed or service at a location, do you sometimes have to give special instructions?" She said, "Yes." So, I asked, "Why can't you just put in a dispatch for a new box, and type into special instructions that I am requesting an HR24. I explained that the replacement didn't HAVE to be an HR24, but maybe I'd get lucky and it would be, or I could at least see if the replacement unit was faster.

    So much for customer satisfaction.
     
  13. Jun 1, 2010 #13 of 181
    hilmar2k

    hilmar2k Hall Of Fame

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    So you would have been happy with the HR23 you "assumed" you'd be getting?

     
  14. Jun 1, 2010 #14 of 181
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Internally, this is something that they're working on and I'd certainly hope they'd have it under control by the time you had a hardware failure.
     
  15. Jun 1, 2010 #15 of 181
    muzicman82

    muzicman82 Cool Member

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    Actually, I probably would be fine with the HR23. I guess the other thing that bothers me is that the HR22 has been out since 2008 and seems a little dated for something I just spent $200 on... and I KNOW that two models later, there's an HR24 that is much faster than the one I have.
     
  16. Jun 1, 2010 #16 of 181
    Tulsacoker

    Tulsacoker AllStar

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    Hey muzicman, I've been a D* member since 1996 and a few weeks ago call D* out to hook up a TV in our guest bedroom and the installer opened up the receiver box and inside was a brand new H20 (silver model) :lol:.

    Bye the way have been a long long time lurker and decided to joint the party! :)
     
  17. Jun 1, 2010 #17 of 181
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Welcome to the party, Tulsacoker! :welcome_s
     
  18. Jun 1, 2010 #18 of 181
    muzicman82

    muzicman82 Cool Member

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    Jun 1, 2010
    Ohh, this is good news.. How do you know?
     
  19. Jun 1, 2010 #19 of 181
    Tulsacoker

    Tulsacoker AllStar

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    Thanks Stuart....

    By the way I ask the installer why I got the H20 and he said becasue all my other receivers were the 20 model (H and HR). Didn't even know they still made let alone stock the 20's anymore.
     
  20. Jun 1, 2010 #20 of 181
    muzicman82

    muzicman82 Cool Member

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    Jun 1, 2010
    That's just sad... but in most cases the basic receivers are free.. Free, I can understand them giving you random boxes. $200, I can't.

    What did you pay for the box?
     

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